We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 236,267 reviews.
Parcel still not picked up. Phone no on your website after waiting 20 mins I ended up speaking to ex
17/01/14
Our Response: If you have an issue then please contact our dedicated online support team via your account under the "support" section and not the courier directly.
No comment left by this customer.
17/01/14
No comment left by this customer.
17/01/14
always happy, thanks.
17/01/14
No comment left by this customer.
17/01/14
Very good service
17/01/14
Thank you very much :-)
Easy to understand instructions. Clearly laid out website. Great price. Great service. Highly reccommended.
17/01/14
Thank you and it's great to see you will be recommending us.
No comment left by this customer.
17/01/14
None really. Just keep doing what you're doing !
17/01/14
Extremely disappointed with whole service. Terrible customer service, delivery man 1.5 hours late, and no idea if the parcel has arrived.
17/01/14
Our Response: There is no tracking in the City Link same day service but sorry to hear the driver was late to you.
First time used. Really impressed. Great price; smooth transaction; speedy delivery. Will recommend and use again. Happy!!
17/01/14
Thank you for making your first booking with us and it's great to see you are happy to recommend us :-)
very good
17/01/14
No comment left by this customer.
17/01/14
We are happy with the service.
17/01/14
Dead on time. Very polite at pick up. No hazzle
17/01/14
managed to break it. and the liability is mine. v nice work if you can get it!
17/01/14
Our Response: I am sorry to read that your item was damaged in transit. Please contact our dedicated online support team via your account who will help you start a claim.
I Have tried contacting parcel force still not collected my parcel- 4 days late!!!!!!!!!!!!!
17/01/14
Our Response: If you have an issue then please contact our dedicated online support team via your account under the "support" section and not the courier directly.
good service,thankyou
17/01/14
Happy with delivery this time but had problems in the past
17/01/14
You did not update tracking status, which caused me unnecessary work. Cant know what 'VL' means if you dont explain it.
17/01/14
Our Response: I am sorry about that and we will have a word with the courier company so that the tracking is more easy to understand.
Expedient, friendly and reliable, what more could you ask for!
17/01/14
No comment left by this customer.
17/01/14
No comment left by this customer.
17/01/14
My parcel was collected when it was scheduled and delivered on time. Overall it was an excellent service
17/01/14
Fantastic news, Thank you very much :-)
GREAT SERVICE AS USUAL WILL BE USING YOU AGAIN SOON THANKS
17/01/14
collected between the time stated, i think that a shorter time scale would be better, i realise that the time scale is ok for business users
17/01/14
We agree but at the moment can only offer what the couriers themselves can manage. Unfortunately for now that has to be an "Anytime" collection window i'm afraid.
no comment
17/01/14
no comment
16/01/14
Good value for money, easy to use booking system 10/10
16/01/14
no comment
16/01/14
no comment
16/01/14
no comment
16/01/14
no comment
16/01/14
no comment
16/01/14
no comment
16/01/14
the servisce was good got parcel when expected only problem was the tracking was poor had to phone parcel force totrack and they had problem
16/01/14
no comment
16/01/14
Just excellent value
16/01/14
Worked Well, Thank You!
16/01/14
I paid for Express International. Parcel-force took 5 days to deliver package to Courier in London. Cant track package. Very disappointed.
16/01/14
Our Response: I am sorry to read that and on behalf of the courier concerned please accept our apologies for this. Please contact our dedicated online support team who will look into this further for you.
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