We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 236,267 reviews.
no comment
17/01/14
Overal, great service but slightly confusing when booking a day for pick up as drop down menu offered option that it was too late to book
17/01/14
Yes that's correct. After a certain time in the evening it's too late to make a next day booking.
delivery driver turned up on time was very friendly, fill in paper work and took parcel. easy to track on line. Great job, good price.
17/01/14
No comment left by this customer.
17/01/14
Delivered on time at a good price - thank you - the inclusion of Saturday pick up and delivery would be good...
17/01/14
Saturday deliveries are available.
for the second time you did not collect the parcel on the first date booked. Unacceptable
17/01/14
No comment left by this customer.
17/01/14
Parcel was delivered within 24 hours as expected.
17/01/14
This parcel was returned to me with no reason given. The person expecting delivery still wants it.
17/01/14
Our Response: I am sorry to read that and on behalf of the courier concerned please accept our apologies for this. Please contact our dedicated online support team who will look into this further for you.
No comment left by this customer.
17/01/14
No comment left by this customer.
17/01/14
No comment left by this customer.
17/01/14
No comment left by this customer.
17/01/14
The parcel was picked up on time and I was able to get written confirmation of despatch which was helpful.
17/01/14
Fantastic news, Thank you very much :-)
quick and on time thanks
17/01/14
Parcel got there on time, as promised
17/01/14
Great thank you.. Would recommend.
17/01/14
Thank you and it's great to see you will be recommending us.
fast delivery, nice job, however I wouldnt mind if the delivery driver could help me to take the bumper from the car to my house door.
17/01/14
Cost a lot :/ but was delivered next working day, okay website but was a bit confusing but overall good reliable service :)
17/01/14
Very good. Thanks.
17/01/14
No comment left by this customer.
17/01/14
excellent service as usual , pick up and delivery on time , driver very polite
17/01/14
No comment left by this customer.
17/01/14
No comment left by this customer.
17/01/14
No comment left by this customer.
17/01/14
No comment left by this customer.
17/01/14
No comment left by this customer.
17/01/14
It would be beneficial to be given a time indication from the courier - 6.15pm to office premises is very late
17/01/14
This parcel was collected from my door on Monday and arrived Wednesday morning at its destination. Very reliable good service. Thank you
17/01/14
Really struggled to get the website to let me take it to the depot
17/01/14
Our Response: You shouldn't have had any issues on that front.
Cheap services with a working web order system. Everything UPS, DHL etc. don't have :)
17/01/14
No suggestions. Very Good.
17/01/14
The right price. Collected and delivered in good time.
17/01/14
The courier I'd ordered did not show up all day! I also think you could try and make collection times more specific. 8am - 6pm is too big
17/01/14
Our Response: We agree but at the moment can only offer what the couriers themselves can manage. Unfortunately for now that has to be an "Anytime" collection window i'm afraid.
Fast delivery as always thank you!!
17/01/14
Picked up on time and delivered to South Africa three days later. Difficult to beat!!
17/01/14
It's great to see you are so pleased with our own International service :-)
the journey of the parcel from home collection in the UK to our home address in the Neterlands only took 2 days.
17/01/14
The driver didnthave the details of the 3 parcels and they wouldnt scan, but all was ok after he phoned his office.
17/01/14
No comment left by this customer.
17/01/14
Specific time of pickup would be better or text 1 hr before pickup
17/01/14
We agree but at the moment can only offer what the couriers themselves can manage. Unfortunately for now that has to be an "Anytime" collection window i'm afraid.
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