We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 235,920 reviews.
It would be beneficial to be given a time indication from the courier - 6.15pm to office premises is very late
17/01/14
This parcel was collected from my door on Monday and arrived Wednesday morning at its destination. Very reliable good service. Thank you
17/01/14
Really struggled to get the website to let me take it to the depot
17/01/14
Our Response: You shouldn't have had any issues on that front.
Cheap services with a working web order system. Everything UPS, DHL etc. don't have :)
17/01/14
No suggestions. Very Good.
17/01/14
The right price. Collected and delivered in good time.
17/01/14
The courier I'd ordered did not show up all day! I also think you could try and make collection times more specific. 8am - 6pm is too big
17/01/14
Our Response: We agree but at the moment can only offer what the couriers themselves can manage. Unfortunately for now that has to be an "Anytime" collection window i'm afraid.
Fast delivery as always thank you!!
17/01/14
Picked up on time and delivered to South Africa three days later. Difficult to beat!!
17/01/14
It's great to see you are so pleased with our own International service :-)
the journey of the parcel from home collection in the UK to our home address in the Neterlands only took 2 days.
17/01/14
The driver didnthave the details of the 3 parcels and they wouldnt scan, but all was ok after he phoned his office.
17/01/14
No comment left by this customer.
17/01/14
Specific time of pickup would be better or text 1 hr before pickup
17/01/14
We agree but at the moment can only offer what the couriers themselves can manage. Unfortunately for now that has to be an "Anytime" collection window i'm afraid.
Parcel still not picked up. Phone no on your website after waiting 20 mins I ended up speaking to ex
17/01/14
Our Response: If you have an issue then please contact our dedicated online support team via your account under the "support" section and not the courier directly.
No comment left by this customer.
17/01/14
No comment left by this customer.
17/01/14
always happy, thanks.
17/01/14
No comment left by this customer.
17/01/14
Very good service
17/01/14
Thank you very much :-)
Easy to understand instructions. Clearly laid out website. Great price. Great service. Highly reccommended.
17/01/14
Thank you and it's great to see you will be recommending us.
No comment left by this customer.
17/01/14
None really. Just keep doing what you're doing !
17/01/14
Extremely disappointed with whole service. Terrible customer service, delivery man 1.5 hours late, and no idea if the parcel has arrived.
17/01/14
Our Response: There is no tracking in the City Link same day service but sorry to hear the driver was late to you.
First time used. Really impressed. Great price; smooth transaction; speedy delivery. Will recommend and use again. Happy!!
17/01/14
Thank you for making your first booking with us and it's great to see you are happy to recommend us :-)
very good
17/01/14
No comment left by this customer.
17/01/14
We are happy with the service.
17/01/14
Dead on time. Very polite at pick up. No hazzle
17/01/14
managed to break it. and the liability is mine. v nice work if you can get it!
17/01/14
Our Response: I am sorry to read that your item was damaged in transit. Please contact our dedicated online support team via your account who will help you start a claim.
I Have tried contacting parcel force still not collected my parcel- 4 days late!!!!!!!!!!!!!
17/01/14
Our Response: If you have an issue then please contact our dedicated online support team via your account under the "support" section and not the courier directly.
good service,thankyou
17/01/14
Happy with delivery this time but had problems in the past
17/01/14
You did not update tracking status, which caused me unnecessary work. Cant know what 'VL' means if you dont explain it.
17/01/14
Our Response: I am sorry about that and we will have a word with the courier company so that the tracking is more easy to understand.
Expedient, friendly and reliable, what more could you ask for!
17/01/14
No comment left by this customer.
17/01/14
No comment left by this customer.
17/01/14
My parcel was collected when it was scheduled and delivered on time. Overall it was an excellent service
17/01/14
Fantastic news, Thank you very much :-)
GREAT SERVICE AS USUAL WILL BE USING YOU AGAIN SOON THANKS
17/01/14
collected between the time stated, i think that a shorter time scale would be better, i realise that the time scale is ok for business users
17/01/14
We agree but at the moment can only offer what the couriers themselves can manage. Unfortunately for now that has to be an "Anytime" collection window i'm afraid.
no comment
17/01/14
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