We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 235,917 reviews.
Delivered on time, nothing else matters!
21/01/14
very pleased with the service
21/01/14
The tracking of this parcel didn't work, it wanted the post code then reset back to a blank tracking page.
21/01/14
Hope to use you again ,thanks
21/01/14
We hope you do too :-)
easy to use and far cheaper than taking a box to the post office - Thank You
21/01/14
No comment left by this customer.
21/01/14
SERVICE HAS BEEN GOOD. ONE PROBLEM THAT CAME UP WAS DEALT WITH VERY QUICKLY. FAST AND EASY TO USE
21/01/14
would be useful to know what time the courier was going to arrive. Would be useful to be sent tracking info rather than having to look up
21/01/14
Parcel picked up at a reasonable time (1pm) and delivered safely the next day, I was worried about sending a 40kg parcel but all good.
21/01/14
No comment left by this customer.
21/01/14
No comment left by this customer.
21/01/14
Good all round service, no complaints.
21/01/14
I have used your service on several occasions and never had a problem. Very economical too. First class service.
21/01/14
Thank you very much for your repeat business :-)
The parcel was very damaged when it arrived at the destination.
21/01/14
Our Response: I am sorry to read that your item was damaged in transit. Please contact our dedicated online support team via your account who will help you start a claim.
The service was very good. thank you
21/01/14
No comment left by this customer.
21/01/14
Excellent service. Would use again and definitely recommend.
21/01/14
Thank you and it's great to see you will be recommending us.
very easy to use
21/01/14
You've been great!!
21/01/14
If you are very happy then we are very happy too :-)
No comment left by this customer.
21/01/14
No comment left by this customer.
21/01/14
No issues with the service we receive at Parcel Monkey, will continue business as usual.
21/01/14
Our Response: Thank you.
Great service and I'll be using them later this month
21/01/14
Fantastic news, Thank you very much :-)
No complaints at all very very happy
21/01/14
No comment left by this customer.
21/01/14
failed collect - no reason or automatic re collect - re booked - but for 2 days away not the next day - 3 wasted calls to carrier - PITA
21/01/14
Our Response: We don't automatically re book as you may not be available on the next working day.
I paid here and then my family also paid there for something which they don't have to.
21/01/14
Our Response: Your family paid import duty to the local customs officers which has nothing to do with ParcelMonkey Ltd.
Efficient pick up and excellent delivery time. Highly recomended
21/01/14
Thank you and it's great to see you will be recommending us.
Was supposed to be collected 15/1/14 not picked up until 16/1/14
21/01/14
Our Response: On behalf of the courier concerned please accept our apologies for the delay in collection. Rest assured we will speak to them about this.
The parcel was not delivered and sent back to us. NOT HAPPY.
21/01/14
Our Response: The item was returned to you as the courier tried 3 times to deliver it but no one was there to receive it. This is explained within our terms and conditions.
Good price, easy booking, good service.
21/01/14
Courier did not pick up on the day stated - we had to call them and they said pick-up was scheduled for the following day.
21/01/14
Our Response: On behalf of the courier concerned please accept our apologies for the delay in collection. Rest assured we will speak to them about this.
No comment left by this customer.
21/01/14
GREAT SERVICE BETTER IF YOU HAD A LIVE CHAT
21/01/14
No comment left by this customer.
21/01/14
Collected on the Correct Date and Delivered On Correct Date, Cheapest Around!
21/01/14
Excellent service, would use again.
21/01/14
Brilliant news!!
No improvements required your doing a great job!
21/01/14
Great service
21/01/14
Great service once again, thank you!
21/01/14
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