We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 237,474 reviews.
What to say? great service, great price !
22/04/14
Polite pick up courier, fast safe delivery
22/04/14
Collected midday,delivered Midday with ParcelForce 24 service.Good address system.Very efficient. I had used Fedex for over 20 years.
22/04/14
No comment left by this customer.
22/04/14
Parcels are still here after 3 days not been collected yet,i tried phoning help line no answer or engaged finally got through picked up tom
22/04/14
Thank you for a good service,I would use parcel monkey again thank you!
22/04/14
I ordered tuesday for an urgent collection which HAD to be delivered on wednesday and the parcel wasnt collected until thursday!!!!!!!!!!!!!
22/04/14
very pleased with your performent will use you again in the future thank you
22/04/14
Parcel was not collected on agreed date, driver said he did attempt collection, CCTV does not show any driver arriving.
22/04/14
fast efficient service
22/04/14
No comment left by this customer.
22/04/14
Our parcel hasn't been collected from our customer & delivered to us but a parcel that's not ours has been delivered to us. No one will help
22/04/14
No comment left by this customer.
22/04/14
last time we used your site we opted for the cheapest courier & had a bad experience. This time we went mid price, still a good offer & good
22/04/14
An excellent service will definitely be using again, my only comment would be that you do not know when the delivery driver will be arriving
22/04/14
No comment left by this customer.
22/04/14
No comment left by this customer.
22/04/14
Always great service
22/04/14
No comment left by this customer.
22/04/14
Really good service + cheaper than others I found.
22/04/14
how about collecting on time and not a week late!!!!!!!!!!!
22/04/14
The company that were collecting the parcel gave a most unsatisfactory service. Also I found no guidance in completing customs invoices.
22/04/14
Easy to organise collection and delivered to France safely and quickly, thank you.
22/04/14
No comment left by this customer.
22/04/14
Please make it clearer the couriers hours of operation. Some companies start at 0900 and some earlier and as a result I missed a collection
22/04/14
my parcel still hasnt been collected after a number of phone calls to the depot!!!
22/04/14
collection and delivery were all spot on, thank you!
22/04/14
Service excellent, booking long winded, would prefer simplified, could not see proof of delivery. eBay seller, 1st time Parcel Monkey user
22/04/14
Quick delivery, all good
22/04/14
No comment left by this customer.
22/04/14
I recently placed an order to transport a Guitar which is on the restrictive list . It stated on this that item could be sent but at owners
22/04/14
No comment left by this customer.
22/04/14
Our parcel was not picked up the first time so was late getting to the destination
22/04/14
You say don't print the ticket, though don't logged the ticket to the post office chosen so they don't have it either
22/04/14
Price. Citylink collecting.
22/04/14
no comment
22/04/14
no comment
21/04/14
fast and efficient thanks
21/04/14
City Link courier is always kind & helpful; the delivery time & tracking is also excellent. Many Thanks
21/04/14
You do exactly what, you say you will do.
21/04/14
