We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 237,474 reviews.
Parcel was never picked up after being arranged 3 times.Money was taken out of my account for a service that was never provided. No response
25/04/14
out of the carriers parcel monkey use city link are by far the most reliable and DX the most unreliable.
25/04/14
no comment
25/04/14
You are rubbish. We waited in all day and nobody collected - I posted a message on Facebook.
25/04/14
no comment
25/04/14
luvly
25/04/14
Very happy with the service provided. Good price, delivery completed as agreed
25/04/14
No comment left by this customer.
25/04/14
still not delivered How do I get to speak to someone at Courier Parcel is in chelmsford and will come back to me eventually i want
25/04/14
only thing to improve is to give a time slot when parcels will be collected rather then just saying all day collection.
25/04/14
YOur operation was dependable and did an same delivery on a public bank holiday with the driver staying in touch. Worth every penny of the c
25/04/14
delivered as required next day . will use again
25/04/14
No comment left by this customer.
25/04/14
You have made an incorrect overcharge for PM2661002 Please contact us ASAP, we can prove it is incorrect!!!!!!!!
25/04/14
The parcel wasnt picked up on the arranged day. I contacted Courier and they told me to contact Parcel Monkey and I couldnt find any way2
25/04/14
The parcel was collected 2 days late, I could not get in touch with anyone from P.M. to check it was actually being collected.
25/04/14
Thank you for a speedy service!!!
25/04/14
No comment left by this customer.
25/04/14
Parcel collected 14th April my package still not got to delivery address 25th April
25/04/14
Super fast/efficient/worry free collection & delivery. Extremely satisfied with service. THANK YOU.
25/04/14
Very pleased with the service . Wish you could ship from USA to UK as well
25/04/14
everything worked as Swiss watches
25/04/14
Good value
24/04/14
Fantastic service, smooth transaction from start to finish, wouldn't hesitate to use again. Thank you
24/04/14
I booked 4 parcels to be collected on the same day. 1 was collected, 3 we're not until the next day
24/04/14
courier failed to collect and it's impossible to contact PM by phone so I had to cancel. waiting for refund now. Not happy!I
24/04/14
I paid for a 24 hour delivery service and it was delayed by a day without explanation and a day of my time was wasted waiting in for it.
24/04/14
I payed for next day delivery and it got there 4 days later not very good at all and it sure why my customers was not pleased
24/04/14
my parcel was booked for thurs and never got picked until wed, after 5 calls
24/04/14
Everything was easy with no problems and delivered on time
24/04/14
No comment left by this customer.
24/04/14
excellent service yet again
24/04/14
your w/site is not clear, it does not flow through.
24/04/14
spot on service can't fault a single thing about it.
24/04/14
very easy service to use and a reasonable price
24/04/14
Waited in all day and the parcel was not picked up. No contact was made in an attempt to apologise. Not happy.
24/04/14
Why not join the 21srt centurary and txt people when you will be collecting?
24/04/14
I had 6 items booked in for collection on Tuesday but we're not collected until the next day
24/04/14
Absolutly ridiculous service-still no pick up and no reply to two emails as to when I can re arrange for!!!
24/04/14
not been delivered yet
24/04/14
