We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 237,474 reviews.
No comment left by this customer.
23/04/14
Your website is very user friendly. Pleasant to look at and easy to use. It is a fast and effective service with happy customers all round.
23/04/14
No comment left by this customer.
23/04/14
Should have been told pick up on Maundy Thurs would not be delivered until Tue even though next day service charged. Not told parcel left
23/04/14
Contact numbers to call when you ned to clarify or have a question
23/04/14
i've spent 14 hours sitting and waiting for courier. had to spend money to call them 5 times. the bike arrived 2 days later than it supposed
23/04/14
a text message when parcel is gonna be delivered
23/04/14
good but slow getting a label ready to print!!
23/04/14
Delivered as requested - thank you
23/04/14
item wasnt collected on pick up date ..no communication. .no one answered calls to see where fault was ..very disappointed in your service t
23/04/14
I have no criticisms. Framed paintings arrived with glass unbroken.
23/04/14
No comment left by this customer.
23/04/14
No problems at all. Service as expected
23/04/14
No comment left by this customer.
23/04/14
constant updates about the collection, status and delivery date of the parcel can't hurt. Price is v good
23/04/14
No comment left by this customer.
23/04/14
No problems.
23/04/14
excellent sevice
23/04/14
No comment left by this customer.
23/04/14
The parcel was not collected by DX freight as they had said parcel monkey hadn't uploaded the details in time. I had to go and drop it off
23/04/14
The parcel has not arrived and getting contact with DX is proving problematic. Parcel Monkey did not advertise the ALL day collection!
23/04/14
Brilliant, quick, effecient service and a very good price. Very pleasant driver. Will definately use again.
23/04/14
Excellent service as always.
23/04/14
My parcel was not picked up and subsequently ParcelForce were unaware of the collection. Generally good service but this time was very poor.
23/04/14
Collected on time and all delivered safely
23/04/14
No comment left by this customer.
23/04/14
No tracking available,when rung to chase said not picked up even tho had been collected 4 days prior,told would ring me but didn't terrible
23/04/14
No comment left by this customer.
23/04/14
excellent service
23/04/14
Competitive price, very swift delivery.
23/04/14
Why don't you have a contact telephone number, since your couriers are not authorized to accept any changes, it has to be actioned via yours
23/04/14
Excellent, thank you!
23/04/14
Recipient of parcel had to phone as no card left by city link, but otherwise very good service on collection and delivery thankyou.
23/04/14
No comment left by this customer.
23/04/14
No provision to contact Parcel Monkey, only the courier themselves, who then advise you to contact Parcel Monkey!! useless!
23/04/14
I included full address, contact number, and asked to call receiver. The package was left with a neighbour but didn't know who. Not good
23/04/14
Parcel lost. Won't use again
23/04/14
No comment left by this customer.
23/04/14
Collection was scheduled for yesterday. No collection made and no reason provided.
23/04/14
The parcel was delivered 5 days later than the 24 hr service. Would not recommend your service at all.
23/04/14
