We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 237,805 reviews.
sooner updates when parcel is collected.
26/04/14
no comment
26/04/14
Excellent all round. Very good price
26/04/14
no comment
26/04/14
no comment
26/04/14
First time using parcel monkey... Item collected on time... Item delivered on time - Spot on
26/04/14
no comment
26/04/14
Bigger selection of items to send otherwise very good. boxes in very good
26/04/14
no comment
26/04/14
Various times parcels not collected. Chose Parcel Monkey option over Courier but Courier collected anyway.
26/04/14
no comment
26/04/14
no comment
26/04/14
Terrible Service. Late Collections. Late Deliveries. No Compensation. iPost Cheaper & More Reliable
26/04/14
Collected and delivered when you said you would.A half day pickup and delivery slot would have been nice to avoid waiting in.
26/04/14
Great service and sent 889 parcels and still sending
26/04/14
no comment
26/04/14
No comment left by this customer.
26/04/14
very good service. more detail on where the parcel actually was during tracking would have been helpful
26/04/14
Arranged collection of parcel on 2 separate occasions-still not picked up. No communication or apology.
26/04/14
Your telephone number for contacting City Link is WRONG, no longer a valid number.
26/04/14
It was a simple easy transaction which was very reasonably priced
26/04/14
Excellent service. Collected and delivered in 3 days to USA !! Highly recommended. Many thanks.
26/04/14
No comment left by this customer.
26/04/14
Great service, delivered to an area other companies couldn't .
26/04/14
Added option of having labels printed for you and text updates ... Realise that's prob down to the courier - but would be nice :)
25/04/14
Process was quick and easy. Delivery was very fast, would be good if you could have given an email advising parcel had been uplifted.
25/04/14
I paid for my international parcel on 17.04.14 to send it to my e-bay customer on 22.04.14 but was never collected due to incompetence.
25/04/14
All went well. Only problem is having to wait all day for collection not knowing when courier was calling.
25/04/14
good prompt service
25/04/14
Not enough space here to explain everything that went wrong. I will be writing a formal letter of complaint.
25/04/14
no comment
25/04/14
no comment
25/04/14
Website was very easy to use. Collection and delivery was completed at the requested times. Overall a 5 star service.
25/04/14
Everything worked as it should, no further comment necessary
25/04/14
Great service - thank you!
25/04/14
I waited in all day and no one picked up my item they turned up the day after at 12 30 I was not happy
25/04/14
no comment
25/04/14
Excellent service
25/04/14
Courier could not find the address. I found out today. Courier say you should have told me of problem. You didn't and coming back to me
25/04/14
After 5 days waiting for collection and numerous attempts to get it collected I cancelled and gave up....never again
25/04/14
