We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 237,474 reviews.
Courier has failed to collect truce and with no one to speak to we are in limbo with what to do
18/04/14
excellent service!
18/04/14
There is no indication of when the drivers will arrive with Next Day Delivery pick up. Very unhelpful.
18/04/14
excellent service
18/04/14
Better notice of what time the pickup will be - the driver knew it would be 1523 but we were told 'all day'
18/04/14
Cheap, fast and on time
18/04/14
I would like to have known what time to expect the uplift from - tried to find out but couldn't. Was there from 8am anyway thanks
18/04/14
Parcels were not collected, courier called to cancel collection
18/04/14
no comment
18/04/14
no comment
18/04/14
no comment
18/04/14
Had to ring in and complain about parcels not being picked up. Not happy
18/04/14
Frustrated no tel number for you as correct City Link reference was not given to me so no way of checking where parcel was and when expected
18/04/14
Courier never collected the parcel despite them confirming they had!! in the end I had to drive 20 miles to drop it off! Very unhappy
18/04/14
Efficient collection and delivery; both on time. Also has a good web site for booking.
18/04/14
excellent value for money, far better than any competition, site easy to use too - highly recommended to all !
18/04/14
no comment
18/04/14
Simple, direct, efficient and straightforward... Such a pleasure. Will definitely use again in the future. Highly recommended
18/04/14
Took 3 days to collect and 2 days to deliver. Poor imo
18/04/14
no comment
18/04/14
Very shocking service, i will not be using your services again, having no contact number is not good, 2 days late collection
18/04/14
no comment
18/04/14
no fuss service
18/04/14
no comment
18/04/14
Quick and simple online service.
18/04/14
I have already sent a separate email regarding the extremely poor service we received from your company
18/04/14
Great
18/04/14
Efficient service
18/04/14
no comment
18/04/14
no comment
18/04/14
Courier failed to show on the designated date. Failed to notify us even though we stayed indoors the whole day. Poor service.
18/04/14
fast delivery and really easy,
18/04/14
No comment left by this customer.
18/04/14
Easy to book, good prices, no any issues.
18/04/14
parcel wasn't collected ..very disappointed in service ..tryed to rebook wil not allow no contact wouldn't recommend
18/04/14
Very good efficient service!
17/04/14
no comment
17/04/14
You need a call centre.It would give you the edge over P2G.
17/04/14
The booking service was very good but the goods were damaged in delivery.
17/04/14
More accessible customer service / help would be nice, although shipping is always fab!
17/04/14
