We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 235,867 reviews.
Picked up on time delivered next day what more do you want
06/04/14
item still uncollected. two failed pickups
06/04/14
Excellent service via Citylink thankyou
06/04/14
1. Guaranteed next day delivery didn't get there next day. 2. No way to email or phone to claim compensation
06/04/14
very good this time thanks
06/04/14
No comment left by this customer.
06/04/14
I was very satisfied with the service and would use parcel monkey again.
06/04/14
Good and fast service!
06/04/14
Excellent service. Met all my expectations. Thank you!
06/04/14
No comment left by this customer.
06/04/14
No comment left by this customer.
06/04/14
Excellent, good service and price. Would appreciate AM/PM collection/delivery time notifications.
06/04/14
I need the package picked up before 5 pm and forgot to add it on the form. I called and Parcel Monkey made sure it was picked up on time
06/04/14
No comment left by this customer.
06/04/14
maybe a text off of the driver to give a rough estimate of what time they will be collecting as waiting in all day is not always possible
06/04/14
Just one thing - could you sort out Ogone to get rid of the "YOUR PAYMENT HAS FAILED" message when payment has actually been accepted? Ta.
06/04/14
Easier telephone communication when's faults arise would help. Thanks
06/04/14
No comment left by this customer.
06/04/14
Very good service ..only concern the lable came to me and not to the sender and i could not speak to anyone or get an e mail reply from you
06/04/14
No comment left by this customer.
06/04/14
No comment left by this customer.
06/04/14
Good easy service but would be better with a more specific collection time
06/04/14
No comment left by this customer.
06/04/14
parcel was picked up on time an delivered to Australia in 5 days very impressed
06/04/14
your service was spot on and very reliable and will always recommend your company. Thank you
06/04/14
No comment left by this customer.
06/04/14
Very fast shippiment to Lisbon/Portugal- will recomend.
06/04/14
very good service
06/04/14
managed to another courier after failing 2 days on the row and then 3rd time lucky, no phone number to speak to parcel monkey.
06/04/14
great service
06/04/14
Easy site to use and cheap. Had no issues with collection or delivery due to courier fault (had to re-arrange as person went out). Recommend
06/04/14
You did well
06/04/14
Excellent service.
06/04/14
Bit more care taken with the parcel, which had 'this way up' on but still got placed on side being delivered, damaged looked opened
06/04/14
could do with parcel tracking but otherwise delivered within 48 hrs and no problems
05/04/14
didn't pick up at all first time. wife waited in all day. wasnt aware new labels were needed before rebooking
05/04/14
no comment
05/04/14
wery good and fast
05/04/14
no comment
05/04/14
The service was outstanding & I would definately use this again, thank you.
05/04/14
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