We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 235,856 reviews.
Again label never arrived & thus parcel never got collected. I will never use this dreadfully dire & woefully inadequate service again!!!!!
22/04/14
Picked up on time thanks...hope they were delivered on time??!!! Haven't checked yet...
22/04/14
Courier did not turn up. Contact with ParcelMonkey difficult, and premium rate. Have requested refund.
22/04/14
Thanks
22/04/14
Parcel collected on good time and delivery managed on time despite bank holiday weekend
22/04/14
No comment left by this customer.
22/04/14
Reliable pick up and delivery
22/04/14
Great service
22/04/14
No comment left by this customer.
22/04/14
parcel not collected
22/04/14
No comment left by this customer.
22/04/14
No comment left by this customer.
22/04/14
seems a good service - will use it with my business now
22/04/14
To provide a time slot for collection would be great, especially for those that have to work
22/04/14
Great service from early colection to delivery
22/04/14
HAVE NO ISSUES WITH THE SERVICE AND CANNOT THINK OF IMPROVEMENTS
22/04/14
New customer, good service, will use again
22/04/14
i thought it would have got there sooner
22/04/14
No comment left by this customer.
22/04/14
Worked perfectly as always - many thanks
22/04/14
Dont use City Link at Norwich!!!!!
22/04/14
Very good. prefer if collection happened on first visit(not returning later) especially given that box data is submitted upon ordering
22/04/14
Great service, collected and delivered on time
22/04/14
Try customer service contact details, so we can contact you with our problems! your a big company hiding behind your website!! disgusting!
22/04/14
Thanks for the great service you provided!
22/04/14
website is very very slow. apart from that service sesems ok. thanks
22/04/14
Excellent service a parcel to Brunei faster than royal mail can deliver a letter and this was with a bank holiday
22/04/14
brilliant service
22/04/14
top notch. I noticed I made a mistake with the delivery post code and the guys changed it v. quickly for me. A++
22/04/14
excellent service
22/04/14
my item was clearly handled roughly and had been broken I can imagine that as it didn't fall under what could be covered no care was taken
22/04/14
The parcel wasn't collected on the requested date!!
22/04/14
No comment left by this customer.
22/04/14
City link was good again - still worried by lack of support when things go wrong.
22/04/14
No comment left by this customer.
22/04/14
Excellent service. Parcel picked up on time. It was brilliant being able to track through to destination. Will certainly use again.
22/04/14
Super service at a super price - Highly Recomended
22/04/14
Excellent service. Parcel picked up in UK on Thursday and delivered in Sth of France on Tuesday, despite it being Easter weekend.
22/04/14
Excellent service, collected on time, and delivered on time, even with the Easter break in between.
22/04/14
No comment left by this customer.
22/04/14
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