We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 235,855 reviews.
The service provided by Parcel monkey has always been reliable and efficient and would recommend to others.
24/04/14
as always very prompt and efficient thank you
24/04/14
I do not know if the parcel as been delivered. Tracking does not work.
24/04/14
Yes good response and on date for pick up. Thanks
24/04/14
No comment left by this customer.
24/04/14
Was going to say, never again, as paperwork was horrendous, but end result was a record time delivery of 3 days to US customer
24/04/14
quick,polite service.well worth the cost.
24/04/14
No comment left by this customer.
24/04/14
City link did not turn up for parcel on designated day. had to rearrange pick up date. day wasted waiting for pick up.
24/04/14
Arranged for collection at 4pm on a Saturday, arrive to collect at 4:10, brilliant service
24/04/14
Cheep and fast
24/04/14
I still haven't received my package. I deliberately didn't choose Courier for this reason and ended up with them dealing with the package.
24/04/14
Courier never turned up at the Customer was complaining because he didn't receive he's goods on time
24/04/14
Excellent, on time, friendly driver.
24/04/14
No comment left by this customer.
24/04/14
No comment left by this customer.
24/04/14
Re-build your website. The worst website I've ever used.
24/04/14
No comment left by this customer.
24/04/14
No comment left by this customer.
24/04/14
Excellent service. Parcel picked up last Thursday and even though Easter holiday between then and now the parcel delivered to my sisters in
24/04/14
not picked up on Tuesday when should have been
24/04/14
PARCEL COLLECTED 2 DAYS AFTER SHOULD HAVE BEEN !! VERY POOR SERVICE
24/04/14
Discusting service parcel still not been collected yet again i will be contacting trading standards!!!!
24/04/14
No comment left by this customer.
24/04/14
Very happy with the service
24/04/14
Straightforward process again. Some idea of collection time would be great.
24/04/14
Very dissapointed with service. Was told that our parcel would be uplifted 22nd April. Was uplifted this 24th April. Will not use again
24/04/14
Did not collect parcel and had no contact at all
24/04/14
No comment left by this customer.
24/04/14
No comment left by this customer.
24/04/14
I paid £14 for next day. No mention of not delivering on bank holidays at all. Rubbish!!
24/04/14
Thank you for coming on the day you said you would, but I had no idea or indication of time!!!
24/04/14
No comment left by this customer.
24/04/14
No comment left by this customer.
24/04/14
No comment left by this customer.
24/04/14
Parcel still not picked up, 3 days late! No one responding to me, please call 01353 669000 ASAP
24/04/14
No comment left by this customer.
24/04/14
My parcel has still not been collected (48 hrs later) and I am unable to get hold of anyone at the delivery company!
24/04/14
Having a collection time (even a 2-3 hour window) would make a big difference to the customer experience (and repeat business rate)
24/04/14
twice now ive booked a collection days in advance with you for a next day delivery and both times you've failed to collect on the day
24/04/14
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