We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 235,855 reviews.
The parcel was not collected by DX freight as they had said parcel monkey hadn't uploaded the details in time. I had to go and drop it off
23/04/14
The parcel has not arrived and getting contact with DX is proving problematic. Parcel Monkey did not advertise the ALL day collection!
23/04/14
Brilliant, quick, effecient service and a very good price. Very pleasant driver. Will definately use again.
23/04/14
Excellent service as always.
23/04/14
My parcel was not picked up and subsequently ParcelForce were unaware of the collection. Generally good service but this time was very poor.
23/04/14
Collected on time and all delivered safely
23/04/14
No comment left by this customer.
23/04/14
No tracking available,when rung to chase said not picked up even tho had been collected 4 days prior,told would ring me but didn't terrible
23/04/14
No comment left by this customer.
23/04/14
excellent service
23/04/14
Competitive price, very swift delivery.
23/04/14
Why don't you have a contact telephone number, since your couriers are not authorized to accept any changes, it has to be actioned via yours
23/04/14
Excellent, thank you!
23/04/14
Recipient of parcel had to phone as no card left by city link, but otherwise very good service on collection and delivery thankyou.
23/04/14
No comment left by this customer.
23/04/14
No provision to contact Parcel Monkey, only the courier themselves, who then advise you to contact Parcel Monkey!! useless!
23/04/14
I included full address, contact number, and asked to call receiver. The package was left with a neighbour but didn't know who. Not good
23/04/14
Parcel lost. Won't use again
23/04/14
No comment left by this customer.
23/04/14
Collection was scheduled for yesterday. No collection made and no reason provided.
23/04/14
The parcel was delivered 5 days later than the 24 hr service. Would not recommend your service at all.
23/04/14
Item due for collection with DX on Wed 16th April NOT COLLECTED DX could not give a reason for this? MIX UP followed item is NOW LOST!!
23/04/14
Great service, easy to book and straight forward.
23/04/14
No comment left by this customer.
23/04/14
Service has been good so far!
23/04/14
good service but i would have liked an option of time to pick up parcle as i had to wait in half the day before they came to pick it up .
23/04/14
No comment left by this customer.
23/04/14
ordered online and paid for a next day service last Wed. 23 item wasn't collected until Tuesday 29 and still hasn't been delivered.
23/04/14
Your service is excellent in every way. Your courier was very good and your price undercut going to the PO by 50%!
23/04/14
excellent package wasnt meant to be delivered till tuesday got it saturday A ******** all the way.
23/04/14
Apart from a few nice people when I finally managed to get through the service is rusty! Like an old nail left in my grandads shed
23/04/14
Fantasticooooo
23/04/14
The service was first class at a competitive cost. Thank you.
23/04/14
Seamless procedure from booking to collection of parcel + excellent price. Happy customer.
23/04/14
I sent my item on Thursday 17th April, it is now Wednesday 23rd April and it still has not arrived at its destination.
23/04/14
No comment left by this customer.
23/04/14
Parcel arrived destroyed, the remaining contents were not delivered but recipient had to collect from depot.
23/04/14
No comment left by this customer.
23/04/14
Process was very straightforward, courier arrived very quickly the next day.
23/04/14
No comment left by this customer.
23/04/14
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