We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 236,258 reviews.
The best courier company I've ever used
20/05/14
Arrived as planned, very pleasant, goods arrived quickly, thank you :)
20/05/14
No comment left by this customer.
20/05/14
Delivery was longer than stated but was good
20/05/14
I had concerns about sending to a PO box via a courier - but it was no problem at all! Very fast collection and delivery, can't fault it.
20/05/14
when i recieved the item,it was damaged
20/05/14
No comment left by this customer.
20/05/14
Parcels not collected and had to be rebooked. Parcels not delivered for a further 3 days, not next day. Difficult to contact anyone.
20/05/14
No comment left by this customer.
20/05/14
Great no fuss service. Would have liked a collection slot rather than wait all day, but overall reliable & good
20/05/14
Ok but was 1 day late collecting parcels on one ocation
20/05/14
First time user, was so easy and stress free I have to recommend it to everyone.
20/05/14
100% satisfaction, very fast service
20/05/14
First time user: very good, simple and smooth experience. Didn't expect that from a monkey !
20/05/14
Service was very good.
20/05/14
Great service pick up on time and drop off very quickly thank you a*********
20/05/14
no comment
20/05/14
can't think of any suggestions, I am impressed with the speed and delivery, also the helpfulness of your drivers for an excellent service.
20/05/14
a - you delivered Monday, not Friday, in fact it didn't even get to the depot till Saturday. b - You broke it, by dropping something on it.
20/05/14
very poor! your website charged me 3 times and iv emailed you multiple time for refund but no reply!!!!!
20/05/14
no comment
20/05/14
no comment
20/05/14
Easy to order and take money but when parcel force service went wrong it wasn't easy to get help. Still waiting to see if I get delivery.
20/05/14
no comment
20/05/14
Very efficient service
20/05/14
DO NOT USE Courier. THEY BREAK THINGS! SOLID WOOD THINGS!
20/05/14
although it was a day late, and delivered upside down when it clearly stated THIS WAY UP
20/05/14
Pleased with simplicity and pricing
20/05/14
it was really well taken care of. Only thing I would say is it would be helplful if the timing of pick up and drop off could be informed.
20/05/14
great service will use you again
20/05/14
I took a day off work, the courier did not come until 21.30. I called twice with insufficient update from the call centre. The agent unsupor
20/05/14
Very happy with the service, prompt, efficient and economical for an International parcel.
20/05/14
very good overall. was a little uncertain of the email and getting the label off, was confusing
20/05/14
Parcel picked up when booked. Website could do with being a bit clearer and having more cust serv info on it.
20/05/14
My parcel wasn't collected for week when it should be next day delivery. I can't contact with anybody. That's not profesional
20/05/14
As always an excellent service!
20/05/14
no comment
20/05/14
no comment
20/05/14
Very impressed and with out any hassle. Thank you
20/05/14
no comment
20/05/14
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