We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 235,850 reviews.
Good service as always
14/05/14
SLOW DELIVERY
14/05/14
Courier was sent to neighbour's address so I missed the collection. On the re-book he got sent there again but luckily I spotted him!
14/05/14
very efficient. but the mobile app didnt work - had to go online instead. couldn't check box for acceptance of t+c on iphone...
14/05/14
Exactly what I ordered, collected on time, delivered when it should be and happy customers. Thank you.
14/05/14
Exactly what it says on the tin!!!
14/05/14
The cane poles I sent arrived badly bent which would have required considerable force. The package was well
14/05/14
no comment
14/05/14
Parcel was picked up on time, delivery took longer than 2 days , but overall we are happy with your pricing and service
14/05/14
Delays in collecting heavy shipment due to logisitic. But main shortfall is communication, you could be proacitive with info on problems.
14/05/14
Not delivered on time
14/05/14
parcel was not collected on specified day, client waited in all day, and was therefore also day late being delivered.
14/05/14
no comment
13/05/14
Thank you highly recommend A++++++
13/05/14
no comment
13/05/14
no comment
13/05/14
Once again the courier didn't turn up on the booked date. A regular occurence when booked through Parcelmonkey.
13/05/14
no comment
13/05/14
no comment
13/05/14
No collection made, no information on why, had to phone to find out what will happen next.
13/05/14
love your ease of website !
13/05/14
no comment
13/05/14
stop using city link. they get terrible reviews, so was nervous of my item even arriving
13/05/14
A1 sevice as usual thank you
13/05/14
no comment
13/05/14
The parcel was picked up 1 day late, and I'm not sure if it has been delivered yet 4 days later
13/05/14
The only comment was that i paid for next da
13/05/14
no comment
13/05/14
no comment
13/05/14
Don't change a thing as the service is perfect the way it is. Thanks again, Will
13/05/14
It works for me. Only detail comment is the instruction - I read it too late - not to put clear tape over the barcode. Stiil seemed to work!
13/05/14
Very happy with the service my item was collected on time and delivered the next day. The price for the service was A1
13/05/14
Fantastic from start to finish!
13/05/14
THE PARCEL WAS COLLECTED BUT HAS NOT BEEN DELIVERED!!! IT'S FIVE DAYS NOW ON A 24 HOUR SERVICE!!!!! APPALLING SERVICE.
13/05/14
Spot On, Quick Delivery......
13/05/14
thanks ........
13/05/14
no comment
13/05/14
No comment left by this customer.
13/05/14
very poor - still awaiting response to complaint - paid for next day took 3 days to collect - and alot of phone call by me! Appalled!
13/05/14
booked in for Wednesday but did not turn up had to rebook
13/05/14
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