We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 235,850 reviews.
The online tracking facility is not accurate and gives no indication of when Delivery date can be expected. The delivery driver did not ring
13/05/14
Everything went smoothly.Very good service
13/05/14
No comment left by this customer.
13/05/14
No comment left by this customer.
13/05/14
Some notice of what time collection driver will arrive would be useful
13/05/14
Excellent service, does and will use again
13/05/14
Service was great parcel arrived when expeted, made my customer very happy, would recommend
13/05/14
A consignment that was booked to be picked up on May 6 for next day delivery was, in fact picked up on May 12. Pretty appalling performance.
13/05/14
Parcel collected and delivered on dates arranged but collection was quite late and I was unable to contact anyone to see what was happening.
13/05/14
No comment left by this customer.
13/05/14
No comment left by this customer.
13/05/14
booked 24hr was collected 4 days later a big let down!!!
13/05/14
Parcel failed to be picked up. this is the 2nd time for this parcel.
13/05/14
Good service thanks.
13/05/14
Day late with collection. Waited in from promised day of collection which was a wasted day.....
13/05/14
Beyond poor! You didn't collect the package, I had to drop off at the depot, you then didn't deliver in 24 hours. What a joke of a company!
13/05/14
Very smooth and simple.
13/05/14
Good service but a collection was not processed last week
13/05/14
Appreciate it's difficult but an am or pm pickup time would be helpful.
13/05/14
No comment left by this customer.
13/05/14
Never Collected Waited All Day NO Call very POOR
13/05/14
I am not happy, The sender just informed me that my parcel 2040387 has been returned with no labels attached and I have 2 x customers scream
13/05/14
parcel should been collected 6th May for next day delivery. It was collected on 7th. As at 11am today (13th)
13/05/14
I have been using you for a long time now and you have allways deliverd the goods, Thank you
13/05/14
Arrived 40mins late picking up & approx 3.5hrs late delivery, tracking no., not found on website, could not communicate with driver!!!
13/05/14
Parcel collected a day late. No explanation, no apology.
13/05/14
This is the second time I have used Parcel Monkey.The package arrived very fast and in perfect condition.Great service.Thanks.Stephen.
13/05/14
No comment left by this customer.
13/05/14
I have used you twice now without a hitch I am really pleased. My parcel arrived safe and sound and contact in tact.
13/05/14
You failed to collect on the day that you said you would, again. No one has contacted me since this happened the last time we used you.
13/05/14
Great service, very quick and reliable.
13/05/14
I would like to be able to chooses a time slot , am or pm, and would be prepared to pay a small extra charge for this service
13/05/14
Usual no hassle collection and speedy delivery . Recommended you to the person the parcel was being collected from .
13/05/14
Excellent service
13/05/14
No comment left by this customer.
13/05/14
No comment left by this customer.
13/05/14
Exelent service
13/05/14
Website was painless enough to use, courier turned up on the day and I've not heard back from the recipient so I'm assuming all went well!
13/05/14
No comment left by this customer.
13/05/14
Great service.......thanks
13/05/14
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