We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 237,036 reviews.
Parcel Monkey great service City Link pickup time would be helpful even just before 2pm or after 2pm to split the day in 2?
25/05/14
Great service collected then delivered in less than 24 hours at a reasonable price
25/05/14
Excellent service - cheap, reliable and quickly delivered. Will definitely use you again!
25/05/14
DOES EXACTLY WHAT IT SAYS ON THE TIN!!
25/05/14
No comment left by this customer.
25/05/14
Very google
25/05/14
Excellent service
25/05/14
failed pick-up...
25/05/14
no comment
25/05/14
no comment
24/05/14
Ordering process was really easy and very good value for money. Was delivered in lead time. Would definitely use again.
24/05/14
no comment
24/05/14
no comment
24/05/14
It all worked very well. 5***** thankyou very much. Will use you again.....
24/05/14
Not collected on stated day (put on wrong route and was never intended to be collected) despite waiting in all day
24/05/14
I have no idea wether it's been delivered or not! Tracking service not working, very poor
24/05/14
very good would use again and will be.
24/05/14
no comment
24/05/14
Collection was never made, email to say I had missed it. I was in all day. Parcel on doorstep awaiting collection. Had to re-order label.
24/05/14
citylink let you down. Failed to deliver next day.
24/05/14
Parcel Monkey was easy to access and pick my package up in very quick succession.
24/05/14
very efficient service. My parcel was collected on time. A label was available if I hadn't printed one. Thank you
24/05/14
Parcel should have been collected on Tuesday but instead was Thursday. No communication.
24/05/14
city link were good again.
24/05/14
SHOCKING SERVICE TOOK3 DAYS TO COLLECT PHONED Courier THEIR CARRIER AND GIVEN A DIFFERENT COLLECTION DATE SO MUCH FOR NEXT DAY DELIVERY
24/05/14
Very easy to use
24/05/14
Great Service
24/05/14
no comment
24/05/14
The quickest ever..
24/05/14
The customs form would not download (keeps freezing), and your staff were not helpful in offering a solution -
24/05/14
great service.
24/05/14
no phone number on your website,worse company i dealt with never again took 3 days to collect one word useless
24/05/14
no comment
24/05/14
no comment
24/05/14
Excellent service and a great price! Driver who picked up parcel reluctant to sign receipt!
24/05/14
Excellent service will use again and recommend to friends.
24/05/14
Found it very simple and easy to use, would definetively use again and recommend.
24/05/14
parcel was not collected on friday 23rd may . next day wanted it to be collected on 29th may . it would not allow me
24/05/14
i am very annoyed with your service i payed for the item to be collected and sat in for two days friday and monday but no one turned up so i
24/05/14
On time excellent service, only suggestion is that you send a text with a 2 hour window for collection
24/05/14
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