We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 236,258 reviews.
The parcel was not collected and it was the only date possible to make the pickup! I need a refund for my money!!
17/05/14
very good service
17/05/14
Excellent, nothing to improve. All very simple.
17/05/14
So d
17/05/14
I ordered a collection for monday the 11/5/14 on saturday the 9th and received parcel on friday the 16th, Only after phone calls by myself
17/05/14
No comment left by this customer.
17/05/14
For about the third or fourth time this year nightfreight again diod not appear to collect on parcel on the day booked
17/05/14
No comment left by this customer.
17/05/14
Website crashed a lot. The parcel did not arrive when it should have done and it was very diffiucult to chase up with the supplier
17/05/14
all was fine person collecting very pleasant
17/05/14
Very good service
17/05/14
No comment left by this customer.
17/05/14
Easy to book and collected on the day as promised, but really also needed an estimated time of the collection.
17/05/14
Well the cheapest so far I came across & happy about the service levels
17/05/14
Parcel not collected on time. Numerous failed attempts to deliver parcel when courier had full details. Numerous calls to resolve. Poor.
17/05/14
Worst service I have ever come across and you still have £46 of mine. Absolutely 100% ****
17/05/14
very happy with the professional service I received will definitely b using this service again in the future.
17/05/14
AS DESCRIBED ON THE TIN. TURNED UP WHEN SPECIFIED.
17/05/14
No comment left by this customer.
17/05/14
No comment left by this customer.
17/05/14
No comment left by this customer.
17/05/14
Best, cheapest and most user-friendly parcels service I have yet tried. I'm telling all my friends!
17/05/14
Collection was a day later than scheduled
17/05/14
Great and straightforward service with a very informative website
17/05/14
excellent service
17/05/14
very reasonable cost and service
17/05/14
A specific time slot and SMS message would be more helpfull than waiting all day and is something offered by many other couriers
17/05/14
no comment
16/05/14
no comment
16/05/14
thanks no comment good services
16/05/14
Parcel Monkey promise to deliver and they certainly deliver on that promise!
16/05/14
Service is very good ,quick and easy to do.On trying a second parcel because it was a ecko box u refused shipment when finding another
16/05/14
no comment
16/05/14
cant get more perfect than this.
16/05/14
no comment
16/05/14
no comment
16/05/14
no comment
16/05/14
Item not collected. No way to rearrange, no telephone number to to speak to. Will never use or recommend again
16/05/14
Can you send me a claim form please as i would like a full refund 1 parcel was picked up on the thursday and did not arrive til Tuesday
16/05/14
excellent service
16/05/14
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