We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 235,849 reviews.
No comment left by this customer.
15/05/14
The box hasn't been collected! Parcel Force say they haven't had an order yet my account was debited. Utterly hopeless.
15/05/14
Absolutely shocking. Would give 0 stars if I could. Didn't collect on the day, or the second day. Spent over an hour on hold no answer.
15/05/14
service was outstanding, website felt a little cumbersome.
15/05/14
no service received
15/05/14
We received back 1 roll on Tuesday of last week and were told the others were on the way back too.
15/05/14
excellent pick up and delivery
15/05/14
No comment left by this customer.
15/05/14
very bad experience booked a parcel a week ago no one came to collect it rebooked it 3times still none showed up
15/05/14
First collection was missed. Driver passed the property but didn't stop.
15/05/14
No comment left by this customer.
15/05/14
no comment
15/05/14
no comment
15/05/14
parcel was picked up but not on day promised. dissociated at having to stay in for a full day for nothing. A phone call would have been nice
15/05/14
Good service. Drop the 2% paypal surcharge + bring down prices to Europe as Parcel2go are beating you again! Then perfect
15/05/14
Too easy, everything was very smooth from printing parcel stamp to the citylink chap showing up at the door the next day
15/05/14
Details screen for sending same day urgent delivery needs improving, no option to add multiple boxes to one shipment = confused driver!
15/05/14
Service was easy to order, reasonably priced and parcel arrived promptly. Many thanks.
15/05/14
Compared to the last collection (24 hours late) this went well and Parcel delivered to penanfg, Malaysia in seven days
15/05/14
no comment
15/05/14
My parcel was meant to be picked up on Friday and couldn't speak to anyone about this til Monday.
15/05/14
worked much better than trying to go through eBay.
15/05/14
It was rather expensive for two small lightweight packages
15/05/14
Really good service but it would be really helpful if i had a "time slot" for collection.
15/05/14
very quick and good value service
15/05/14
no comment
15/05/14
I'm really happy with the service; i couldn't have asked for more.
15/05/14
Really appaling customer service. I dread to think what my
15/05/14
Fast effortless collection
15/05/14
The service i paid for wasnt provided!! my parcel wasnt collected for 5 days, it was my 1st time using parcel monkey and will be the last!
15/05/14
My parcel was never picked up!!! there is no customer service email address provided. contact me!!!!
15/05/14
could not fault service other than having to reenter details from scratch if making a change to parcel size which was frustrating and
15/05/14
It was very good collection and delivery very timely and at a good price
15/05/14
Collected and delivered on time.
15/05/14
I paid for next day collection and next day delivery, it was collected a day late and delivered 4 days late
15/05/14
Bought next day delivery on wednesday, parcel delivered following monday. No apology, no compensation. 2nd non collection in 2 orders. Poor
15/05/14
no comment
14/05/14
good service collected heavy parcell without a problem
14/05/14
3 day service took 5 days ,not a problem normally but person going on holiday and was waiting for goods, but just made it so thanks .
14/05/14
Parcel collected and delivered no fuss excellent service from parcel monkey and parcel force
14/05/14
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