We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 235,846 reviews.
100% satisfaction, very fast service
20/05/14
First time user: very good, simple and smooth experience. Didn't expect that from a monkey !
20/05/14
Service was very good.
20/05/14
Great service pick up on time and drop off very quickly thank you a*********
20/05/14
no comment
20/05/14
can't think of any suggestions, I am impressed with the speed and delivery, also the helpfulness of your drivers for an excellent service.
20/05/14
a - you delivered Monday, not Friday, in fact it didn't even get to the depot till Saturday. b - You broke it, by dropping something on it.
20/05/14
very poor! your website charged me 3 times and iv emailed you multiple time for refund but no reply!!!!!
20/05/14
no comment
20/05/14
no comment
20/05/14
Easy to order and take money but when parcel force service went wrong it wasn't easy to get help. Still waiting to see if I get delivery.
20/05/14
no comment
20/05/14
Very efficient service
20/05/14
DO NOT USE Courier. THEY BREAK THINGS! SOLID WOOD THINGS!
20/05/14
although it was a day late, and delivered upside down when it clearly stated THIS WAY UP
20/05/14
Pleased with simplicity and pricing
20/05/14
it was really well taken care of. Only thing I would say is it would be helplful if the timing of pick up and drop off could be informed.
20/05/14
great service will use you again
20/05/14
I took a day off work, the courier did not come until 21.30. I called twice with insufficient update from the call centre. The agent unsupor
20/05/14
Very happy with the service, prompt, efficient and economical for an International parcel.
20/05/14
very good overall. was a little uncertain of the email and getting the label off, was confusing
20/05/14
Parcel picked up when booked. Website could do with being a bit clearer and having more cust serv info on it.
20/05/14
My parcel wasn't collected for week when it should be next day delivery. I can't contact with anybody. That's not profesional
20/05/14
As always an excellent service!
20/05/14
no comment
20/05/14
no comment
20/05/14
Very impressed and with out any hassle. Thank you
20/05/14
no comment
20/05/14
no comment
20/05/14
Brilliant service
20/05/14
The prices are excellent but wiithout any drop in service, and the whole process is so simple it is quick and easy to use.
20/05/14
package which was packed correctly and marked as frigle arrived smashed!
20/05/14
DX didn't collect, spent 40mins on hold, no explanation why didn't collect. Advised to £ again & make a claim. NEVER USE YOUR SERVICE AGAIN
20/05/14
excellent service, courier on time and delivered on time what more could I ask for!
20/05/14
Like how the driver was very careful n very protective of the parcel, which should all company should do!!
20/05/14
Great service and very easy to use website
20/05/14
everything perfect but should be option message remains what ti
20/05/14
no comment
20/05/14
no comment
20/05/14
no comment
20/05/14
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