We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 237,805 reviews.
Perfect service! Don't change anything! Cheaper prices would be great, but I think you're currently pretty competitive.
14/06/14
Good service, would use you again.
14/06/14
Faultless! Collected perfectly & delivered too!
14/06/14
Failed to collect the item on the specified date meaning had to rearrange at both ends, parcel was a piece of office furniture
14/06/14
great service , sayed a lot of time and expense thank you .
14/06/14
City Link were a terrible courier and won't be using them again.
14/06/14
When driver delivers...please dont phone saying you cant find the address and you cant deliver....That is weak
14/06/14
no problems, good value
14/06/14
good service
14/06/14
excellent and prompt service
14/06/14
Your service is good but you NEVER read these comments as like when I am travelling it is impossible to book parcels with you.
14/06/14
Pick up was on schedule and delivery made on time, perfect transaction.
14/06/14
No comment left by this customer.
14/06/14
no comment
14/06/14
I paid for 2-3 day delivery 6 days later still in transit !!
14/06/14
no comment
14/06/14
More specific collection times would be better than saying anytime during the day
14/06/14
Although parcel not collected as hoped it may B(was told no promise!)it was early afternoon & delivered exactly 24hrs later!Congrats!Thks!
14/06/14
Expensive but good service
14/06/14
Cheapest and best service out there
14/06/14
all good
14/06/14
price and process of arrangment down to the collectiion on the day were excellent and i would not hesitate to make you my first choice next
14/06/14
Fast delivery, competitive price. Will use again!
14/06/14
I found bigger companies that did the good quicker and they were more reliable
14/06/14
smooth pickup and delivery -- all well thanks
14/06/14
no comment
14/06/14
no comment
14/06/14
no comment
14/06/14
thanks
14/06/14
my item wasnt collected, they should have contacted me for next step and when i did no one came back to me. which is very unprofessional
14/06/14
no comment
14/06/14
only ever used royal mail before was recommend to use your service. alot cheaper and more convenient then going to the post office. 10/10
14/06/14
All went well. Possibly too many emails all saying the same thing! Confusing! I can comment further when parcels arrive at destination.
14/06/14
no comment
14/06/14
No comment left by this customer.
14/06/14
very good service
14/06/14
The parcel is still waiting for collection! I can't talk to anyone. Can we have a refund? 07796271475
14/06/14
My parcels are still waiting to be collected, offer customers an email/tel no to contact you. Cancelling my order!!!!!
14/06/14
Only way service can be improved is if when the parcel is delivered a call to sender to confirm apart from that outstanding service
14/06/14
the courier didn't turn up, I phoned them twice, both time I was told they were on there way but no one ever showed, how do I get a refund
14/06/14
