We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 235,697 reviews.
did everything needed
07/07/15
1/2 price of over counter post office price. Home collection and next day delivery best service I have experienced and will use again.
07/07/15
PM gets the best price and choices of service.
07/07/15
Great service.
07/07/15
Quick easy service.just what I needed.still to be assured parcel arrived at destination in Berlin so can only comment on booking and pick up.
07/07/15
Did what we wanted it to
07/07/15
Excellent service, fast booking, label & customs documents delivery within 20 minutes, organised pickup and delivery.
07/07/15
very good service customs and save
07/07/15
Parcel monkey was recommended to me by a friend. I have never used a parcel comparison site before so I was very happy to find how easy and comfortable the site was. The results were better than I had hoped for and would recommended parcel monkey to anybody.
07/07/15
Had a collection Tuesday morning .... Had an e.mail from Portugal on Thursday afternoon to say my blind in which you delivered was already up in my apartment!!!! ðŸ‘ðŸ‘ðŸ‘ðŸ‘ðŸ‘
06/07/15
Easy to book, Reasonable price, and delivered on time.
Happy customer, happy sender.5 star.
06/07/15
Totally fed up with the whole episode, our parcel arrived at its destination late and damaged, quite clearly dropped.. no refund, compensation or apology for the tardy service, leaving us out of pocket, would not use again.
06/07/15
Easy to use, collection from home, amazingly low price. Really impressed, many thanks :) No hitches, would recommend to anyone.
06/07/15
So Easy to use no hansel have used before will do so again
06/07/15
I really appreciate the quality of your service and the fairness of your charges with the professional Couriers in your group. Thanks
06/07/15
As above. Thank you
06/07/15
Found this site had the best price for a large parcel to America (the insurance was agreat price too), easy to fill the form and the custom form was completed for me. This is the second time I have used parcel monkey and I will be using them again.
06/07/15
ParcelMonkey gave me several cheap quotes which saved me about £40! My parcel was paid for in the evening, and collected the next day in the afternoon. The item was sent overseas and arrived quickly in good condition. Will definitely use again!
06/07/15
Its the second time Ive used them and very happy with this service. Very reliable no problems will use again highly recommended A*****
06/07/15
great website, great service
06/07/15
I love Parcel Monkey, i can arrange for parcels to be collected from my home for a really reasonable price. The website is easy to navigate and the customer service has always been flawless.
My only issues have ever been directly with a couple of the couriers - one of which went in to liquidation! I will stress that neither issue has been the fault of Parcel Monkey and they have even helped to put things right when its the error of the company they are representing.
Very confident to keep using them as i know they will look after me!
06/07/15
Extremely competitive rates (the best I could find anywhere on the Web).
The Website is very clearly laid out and very simple to use.
Top Marks !!!
06/07/15
Amazing service, Heavy parcel collected within an hour of order abd delivered next at the best price in the market !
06/07/15
Parcel Monkey are normally OK, but theyre only as good as the service provider, in this case Parcel Force did not collect our parcel as promised under the 24 service. When we asked Parcel Monkey for a refund we were told to check the terms and conditions which state that it is not their fault so dont expect a refund when the 24 hour service is not delivered! Not exactly the worlds greatest customer care!
06/07/15
I am very happy with this company.
06/07/15
Reliable & competitive everything you want from a parcel company. Would certainly use again.
06/07/15
The service is quick efficient and cost effective. We will definitely be using the service again
06/07/15
Very pleased with Parcel Monkey the service they deliver is exactly what they say at good savings across the board, with top named couriers.
06/07/15
Had a few queries due to lacking elements on website, but these were solved using the live chat function, to which I received fast and concise responses. Ive dealt with them in the past and had some minor damage to packaging to a heavily insured package, but I cant really blame them for that! The service I had received in the past was very good.
06/07/15
Parcel Monkey is an easy to use service that put me in touch with the most cost effective courier in the area. The only negative was the courier who failed to collect and I had to deliver to a local office myself
06/07/15
Insurance cover was 1000 pounds, after receiving the items claim was made (including photos etc) but suprisingly they requested a picture of the inner packaging (which was described). Bcs the pic was forgotten to send, the rejected the claim due to the "deadline". We were moving from the UK to abroad after our studies and were suggesting PM to everybody. We will now let our student societies know not work with PM.
06/07/15
Easy to use no hassle have used them a few times and no problems great service
06/07/15
Fantastic service - Thankyou
06/07/15
Package was sent insured, but was damaged in transit. When recipient tried to claim damages, was told that the item was not covered in the insurance. When I booked I searched the list of items for what was not covered and it was not on there.
06/07/15
I was looking for a reasonable parcel delivery for a large item I had to post.
I found parcel monkey on the internet search engine. They found me a the best price and my item was delivered within 48hrs.
It was simple and easy no hassle and a great price.
I would use them again and recommended them.
06/07/15
Brilliant service the parcel was delivered to India in 4 working days and collected early in the morning going out, I was informed from start to finish of what was happening and provided with tracking at every point of the journey, I will use again for sure.
06/07/15
Stated 4-7 days delivery time, item still not delivered after 7 days, estimated delivered now Thursday - 10 days, not good enough.
06/07/15
Awful customer services!!
06/07/15
No advice on how to do invoice,4 day service with additional courier costs as well as customs charge; turned into 28 day delivery.Total nightmare. Never, ever again.
05/07/15
Was easy and worked well will definitely use the service again
05/07/15
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