We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 235,697 reviews.
Sent on parcel force 48 hour took 4 days to get there No phone number Online chat was told times are a guide they have no control over the companys they use DO NOT USE
09/07/15
I paid extra to insure for a parcel to be collected for me when it arrived via parcel force the bottom of the item was damaged it was a Blueair 650E air purifier however it was in perfect working condition but the castors at the bottom of the unit were damaged, parcel monkey wanted to inspect the unit they said they may??? keep ownership of it but i thought they meant while they were inspecting it, so i sent it off to them so they could inspect the damage to the unit, they have offered me £199.99 in compensation but their keeping my item that i paid (They are not going to return me item back to me) I mean its my item it works perfectly well it just doesnt roll about because the castors on the bottom of it are damaged i will not be able to get another unit in that condition for £199.99 + they parcel monkey have refused to return my item back to me!!!, I mean what are they going to do with it??? I want it back i would rather have it back then accept their compensation i will never ever use this company again i mean why do they want to keep my item i say again what are they going to do with it if you do use this company and your item is damaged never ever send it to them for inspection because you will never ever get your item back what a stupid company policy i mean why do parcel monkey want to keep your item what will they do with it????? my advise is always use another courier.com i have never ever had any problems using them never again will i use parcel monkey to ship or collect my goods again i i recommend you dont use parcel monkey ever!!!!.
09/07/15
Used this site to arrange a parcel delivery to Argentina, having paid over £50. Goods never arrived when I called to ‘Yodel’ who was the company collecting it took months to get them to find out the parcel was missing. Then when I spoke with Parcel monkey they said I should have been in touch within 7 days and I was didn’t I can’t claim. Expected delivery was 8-11 days. Also spoke to Yodel who apparently do not ship abroad so am doubly confused why Parcel Monkey even booked with them. AVOID, AVOID, AVOID
09/07/15
a very poor performance from this company and a package un delivered despite being rescheduled and no real explanation why and very little help from a complacent e mail only help service , the upshot is that after weekI have had to go to another company and ask for a refund from " Parcels from Monkeys"
09/07/15
Good website, cheapest price for my selected carrier and the package was collected and labelled up by the driver without a hitch. It was received at its destination within 2 business days (according to the service Id booked).
09/07/15
Would use these all the time would tell anyone to use this company
09/07/15
Parcel Monkey as a search engine took us through a series of questions that led us to believe that if our parcel weighed a little over what I had estimated that a charge would be applied and the goods delivered. Instead without any communication they attempted to return the parcel back days later and one of those heart wrenching little notes was left on my door mat. The parcel had been all over the country just not to where I wanted it to go!
09/07/15
I selected "express 24" drop off service.
I dropped the parcel off at lunchtime on Thurs.
The tracking showed it was collected that day (scheduled for Fri). so far so good i thought.
The parcel was then delivered Tues.
Now call me old fashioned but Mon is 24 (working) hrs from Fri, not Tues.
No wonder they are colloquially referred to as Parce Farce!
09/07/15
After 10 days that my parcels have been collected, I still dont know where they are. I thought they might have been somewhere between the UK and Italy. No, the wrong courier picked them up and they are still in a depot in the UK. I could cancel only 2 out of 3 parcels. I am still waiting for my parcels to be delivered back to me. No one ever contacted me in these 10 days. Worst service ever. I wont try this again.
09/07/15
3 days late with collection, a collect today deliver tomorrow service took 7 days.... When asked about this, the customer service rep couldn´t have cared less, I had to change the destination to accomodate the new date, and despite telling me this change had been made, the parcel was delivered to the wrong place. No mention of a refund, no apology, unacceptable.
09/07/15
collected and delivered when promised.
09/07/15
Pick up and delivery on time. Easy to track.
08/07/15
very good no problems
08/07/15
Although there were a a couple of breaks/tears on the cargo, I was more than satisfied with the speed of the delivery along with all the parcels arriving. If I move again I will try and remember to use this company again.
08/07/15
I needed to book a courier to collect and deliver a parcel on a 24 hr delivery. Parcel monkey was recommended by someone and I was thoroughly pleased with the service provided. Customer received their parcel in allocated time and it was intact unlike some other companies who have no respect for parcels being couriered.
08/07/15
Prompt pick-up time and relatively fast delivery time
08/07/15
Good and reliable service everytime
08/07/15
Was easy to book, simple instructions, timely collection and delivery and also useful tracking. Over all very impressed by efficiency and great value too.
08/07/15
Picked up and delivered very quickly and very competitive price.
08/07/15
Not happy with service . i will not be usiing you again as i booked the job at 14:10 driver did not collect from the destination and cased me a massive issue. i had to call you 3-4 times to find out what has happened and nobody knew. so im not happy with you guys and never using you again
08/07/15
Service was fine but website seemed to have a few glitches. Got there in the end but not as easy as it should have been
08/07/15
Honestly the best service I could have asked for! Quick, cheap and pain free while moving countries! I will most definitely be using this service again! Thanks
08/07/15
Good easy to use and reasonably cheap service.
08/07/15
I think the website is really well design. Instructions are straight forward and user friendly. The package was picked up the following day (as I missed the cut off time for placing order) and received very quickly!
Thank you for the experience! Ill use you again.
08/07/15
I have just used Parcel Monkey for the first time, to deliver a personal item from the UK to my French address. It was carried by Parcel Force which is now claiming to have delivered it to destination and that it was signed for by someone whose name means nothing to me. Since there are only two houses in my French hamlet, the parcel couldnt have gone astray if it was delivered to the correct address. Now Parcel Force is claiming that they need an original receipt for the purchase of the item before they can investigate the fact theat theyve not delivered the parcel to me but have somehow lost it. This is very disappointing and upsetting. I shall never use Parcel Monkey again.
08/07/15
Love that its quick & easy! never had any problems
08/07/15
After one week of pick-up date, Im not sure the parcel was picked up or not! No Track Info!!
08/07/15
a little irksome to have so many emails during one transaction and then a very important email goes to wrong address. The email to the recipient, to inform of delivery time!! was sent to person sending the package!
08/07/15
Booked late on one day, collection early next day. could not have been better.
08/07/15
On time, polite and fairly priced:)
08/07/15
Everything went entirely according to plan
08/07/15
parcelforce collected wrong parcel without speaking to anyone on site. this delayed by 3 days two important deliveries. Parcelforce did not apologise or call back when they promised
08/07/15
easy to set up, order delivery, print and send. No problems with collection and delivered in good time. Would use again.
08/07/15
I booked on the first of July 2015 for a pick up, apparently it was being picked up next day so I stayed in... Next day, nothing, no pick up. I then sent a message through their support centre at 5:46PM, to their credit they answered me a minute later, however they said: We sincerely apologise for the inconvenience. Please let us know if you want to proceed with the collection so we can make a necessary arrangement with the carrier. ...I replied, they then said that they wont/dont pick up items left unnatended, I had not said anything would be unnatended to them. They then said: Please advise if you want to re book your order for collection on Monday, 6th July. Please advise. ...I then asked them to pick it up, stating that it would not be unnatended. They said: We cant rebook your order for today as its already past the rebooking time. Please let us know if you want us to rebook your order for collection on Monday, 6th July so we can make necessary arrangements with the courier. The earliest we can re book your order is for collection tomorrow, 3rd July. Please get back to us today if this schedule is fine with you. ...I replied saying to pick it up Monday. On Monday they sent a message saying: The earliest we can re book your order xxx is for collection tomorrow, 7th July ...I replied to them, saying YES, PLEASE PICK IT UP. I am totally sure they wont pick it up tomorrow, they have let me down, I will not use a middleman again and will instead book direct with the courier.
07/07/15
Every aspect was smooth and fast . Thanks for a great service.
07/07/15
First time we used Parcelmonkey and had first class service
The price to send parcel was very good
Was collected on time
No complaints, will be using them again
07/07/15
On contacting DPD via Parcelmonkey (1.7.15) I started to complete the necessary forms. I was confused by some to clicked the help line and was taken through all my problems. A while later I noticed I had done something wrong so contacted them again and was helped by friendly person. Given 10-11 slot for pick up - 10.11 parcel collected. Kept up todate with tracker and given 9.7.15 for delivery. Very worried as recipient always has problems with parcels being delivered. This morning I received a fb message from friend showing the contents of the parcel and stating how thrilled she was the parcel had been delivered 2 days early. I was so happy I have put it on FB this is greatest courier I have dealt with. The cost of parcel was less than 1/3rd of the price Royal Mail quoted me and they stated delivery would be between 1-2 weeks. I hope my sincere thanks are passed on to all the marvellous staff who work for them. I am 100% delighted.
07/07/15
Poor, bad, inadequate. I booked this over a week ago. The Parcel was not collected (not Parcel Forces fault), the repercussions have been terrible. We subsequently took the Parcel to the post office, Parcel Force collected it from there, but because there was no Barcode on the label it was returned to the post office a few days later. Parcel force cannot handle a non bar coded label, there is no way for me to print a bar coded label through Parcel monkey or Parcel Force. Through talking to several service desks at Parcel Force I have re-arranged collection for tomorrow (the local depot have kindly reprinted the correct label).
07/07/15
This is a great way to send a parcel. Pick your courier according to the service and delivery schedule you require, pay by paypal, and its all done smoothly. I chose Parcelforce 24, no printer required, collected from my home next day, delivered the following day to recipient, and at half the cost quoted at the post office.
Will certainly use Parcel monkey again.
07/07/15
Booked courier with parcel monkey for first time as I usually use Hermes but I needed to send a parcel weighing over 15kg and they wouldnt take it. So I put my parcel details into parcel monkey which gave me a few courier price results. The cheapest turned out to be parcel force and was £26 for 2 parcels weighing 19kg and 6kg. Out of curiosity I checked how much directly from parcel force and was surprised it was over £50! I dont know how parcel monkey were able to use the same company for half the price but Im so glad they were. Fantastic service A*****
07/07/15
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