We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 236,914 reviews.
Service was really great ! no damage , package reached safely on time. Feel the tracking status should be improved as it did not show the status accurately
25/01/16
Delivering to Sri Lanka is not that easy, but DPD did a good job and provided a timely update.
25/01/16
Great service, great value, collected at local post office, speedy delivery, happy to recommend.
24/01/16
Great service although did not receive texts to mobile phone to update on parcel delivery. Did not put me off as received email when parcel delivered. I love the fact u can drop parcel at our local chemist shop.
24/01/16
Easy to use and economical.
24/01/16
Returning parcel from England to Germany. Deliverey was before stated time and I was able to track where my parcel was at anytime throughout the process.
24/01/16
I used this company to book a courier for large heavy car parts bought off eBay. It was easy to book. I had full tracking and the deilivey arrived early the next day after pickup. A really good value service. Highly recommended.
24/01/16
Picked up on time, delivered on time, you can follow it all the way online, perfect.
24/01/16
Got it quick,and a very cheap service compared to the majority out there.
24/01/16
Such an excellent service. Quick and reasonable. Would highly recommend to anyone
24/01/16
Brilliant service
24/01/16
Parcel Monkey very good. DX abysmal.
24/01/16
My parcel was mis directed to NEW ZEALND SOMEHOW although clearly labelled to Japan. Unclear how this could have arisen? Hitoe Ikeda
24/01/16
£80 to ship my 30KG package from Edinburgh to Vancouver in under 3 days. It arrived in perfect condition with no custom fees. Ill be using them twice over the next month to complete my move and recommending them to everyone in the future.
24/01/16
The most inefficient service !!! Not able to talk to someone at customer service when things go wrong is a nightmare. Forget about Parcel Monkey and work directly with the courier.
24/01/16
Will definitely use them again and also tell my friends about them.
24/01/16
First Parcel Force did not collect, after Chat messages I got it rebooked for the following day. This time it was collected. I did not get the service I paid for so felt I had a justifiable complaint. Complained to Parcel Farce (deliberate spelling mistake) nothing to do with them they said ? And I would have to contact Parcel Monkey. So again to the only immediate contact you can have with Parcel Monkey, to Chat and the guy I chatted to just did not bother to read my post and yet again rebooked the collection, when I finally got him to understand my issues he said fine I would get a refund and he would cancel the collection. Got an email the following day to tell me I had a collection due, Chatted again and it was seemingly cancelled. Except at half pat three a courier arrived to collect my already delivered parcel. Parcel Monkeys customer service I feel employs monkeys as this was a farce. Sent a written complaint finally.
24/01/16
5* very good service at a very competitive price!
24/01/16
Item on a 48hr delivery doesnt get picked up on the day youve requested no that would be to easy........5 days later!!!!!! Yes thats right 5 days later and that was only after 10 phone calls to there customer service. What a blloody awful sevice wouldnt use again, stay away!
23/01/16
Ive never sent a parcel by courier so was originally nervous and googling lots of different companies.
Parcel monkey came up a few times and they had the best price for what I wanted-sending a parcel abroad.
Ive been really impressed-2 days to get a parcel collected from the UK and delivered in the Netherlands.
The only downside was their tracking site wasnt as clear as I thought it could have been.
23/01/16
Efficient, worked well.
23/01/16
Parcel Monkey recommended Parcel Force to take my 28kg parcel from South Somerset to the Lake District overnight. Collection was about 1.30pm and the goods got to their destination in just under 24 hours. The charge made was very reasonable and the parcel tracked most of the way. Well done guys.
23/01/16
Great job thanks
23/01/16
2nd parcel Ive sent to Cayman with them and both times the price and delivery times were the best.
I will not go past them ever!
23/01/16
I always use pracel monkey - wouldnt go anywhere else!
23/01/16
I sent a box to Ireland which was easy and quick. I drop off the box in the closest centre and it arrived three days after that. They sent me an email of the expected day and time of arrival!
23/01/16
Was so easy from start to end will use again
23/01/16
I sent a package with Parcel Force via Parcel Monkey using 48hr express delivery. 5 days later and I still havent received my package. When I contacted Parcel Force to enquire where my package was I was directed back to Parcel Monkey who provided me the details I could see already from the online tracker. I am still no clearer what is going on and not happy with service.
23/01/16
I found Parcel Monkey to be the cheapest option, using a comparison site to consider my options. Payment was easy, and there was not huge amounts of info to fill out about the contents.
I logged the weight and size as slightly over what it was, it made about £7 difference to the total than if Id measured accurately, but then it meant I knew they werent going to charge me for the measurements being wrong.
They could not give a collection time so we were expecting between 8am-6pm, however they collected promptly at 9am - ideal!
We did get stung with Customs at the destination, but theres no avoiding that... if there is, let me know! Either way, we paid less in total including Customs than the competitors prices just for postage!
Will definitely use again.
23/01/16
Easy to use and good price
23/01/16
Easy to use and hassle free!
22/01/16
i queried why I had a message advising me of receipt of goods I had despatched. I had no response to this query so I am unhappy about the service I paid for.
22/01/16
Wow what can i say fast reliable and cheap no problem with the delivery on time, no complaints 5 star
22/01/16
This was the first time I have used Parcel Monkey and it will not be the last much cheaper than other carriers and I would definately recommend them. Parcel was quickly and efficiently sent to Belgium, no problems
22/01/16
The site is easy to navigate and instructions on how to wrap the parcel were clear. Payment was easy. The parcel was picked up on Friday morning, even though wed been given a time slot of 8am to 6pm. It was delivered on Tuesday, 3 working days later as stated. I was also able to track it online, which was comforting. I was extremely impressed with the whole service and very reasonable cost. I would definitely recommend Parcel Monkey. Thank you!
22/01/16
Consistently high levels of service... my go to source for parcel delivery.
Youve definitely raised the bar !!
22/01/16
everything good
22/01/16
Utterly, utterly disgraceful service and support. I purchased express shipping to China for collection on the 19th Jan...four days later and the item still hasnt been collected (despite them insisting it would be collected every day Ive contacted them). So here I am £90 out of pocket for a parcel that should have been at its destination by now. Utterly unacceptable service and support. No explanation as to why this happened.
22/01/16
Overall experience OK and good service at great price but disappointed with the courier DPD who failed to collect on time then lied to ParcelMonkey saying theyd tried to collect but no-one in. PM customer service was v good trying to sort it but at least I was able to take parcel to local DPD depot. After that delivery time (UK to France) was quicker than expected hence my satisfaction rating.
22/01/16
They have a really great customer service, which is fast and quickly solves any problems there may be.
The actual delivery performance differs based on the carrier you choose, we use ParcelForce and DHL several times a month and were so happy and have had no issue.
Just beware, dont use ASENDIA ever, it might seem cheap but theres a high change they never show up for collection, seriously! We choose ASENDIA once because it was cheaper (25 GBP) but after 13 days of trouble the package still wasnt even collected!!! We had to book ParcelForce to clear up their mess!
22/01/16
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