We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 235,685 reviews.
Very easy to use, first class.
10/12/15
Fast and cheap!
10/12/15
Box arrived badly damaged. Hoping goods inside are not!
10/12/15
Parcel was collected on time and with no bother
09/12/15
Packaged goods carefully. Damaged beyond repair. Not enough care taken. Fragile written all over box!
09/12/15
Perfect service, arrived on the day, tracking number was spot on...no complaints at all...highly recommend to anyone...Thanks again
09/12/15
Great, fast delivery. Would use again!!!
09/12/15
I would recommend them
09/12/15
very good service would recommend. Used twice now and both times it worked very well with good price.
09/12/15
What else can I say? I sent it and the recipient received it :)
09/12/15
Does exactly what it says on the tin! Easy to use website, clear instructions, quick efficient service. Kept fully informed by text and email and parcel delivered on time as stated. Cant fault.
09/12/15
Fab service - easy to book & efficiently delivered to HK & Singapore!
09/12/15
Easy to use, collection as arranged and able to track my parcel - will def use again!
09/12/15
Many thanks again for smooth collection and delivery
09/12/15
Great system, dropped off and then box was delivered from Norfolk to Scotland in 2 days . Parcel Monkey web site , to DPD, £6 cheaper than all the rest. Thank you
09/12/15
polite driver, prompt collection and delivery, goods arrived in as sent condition
09/12/15
Ive now used PM twice and received excellent guidance and service which were crucial as I was sending Christmas gifts.
09/12/15
My parcel was sent to USA valued minimum £300 , its never been tracked since it left my local post office , still not arrived , cant even ring parcel monkey to see whats going on , live chat never responded , I could go on and on ! Parcel force blame parcel monkey , post office blames parcel monkey , parcel monkey are practically impossible to contact . not happy at all !
09/12/15
Sent a parcel to Australia and it arrived in the 5-7 days as stated
09/12/15
our gifts to Bulgaria arrive safe and sound every time -- it doesnt take long either :)
09/12/15
Very easy to use website. Clear instructions and fast delivery service.
09/12/15
My parcel was picked up Friday 4th Dec from my home in Wales, it arrived at my daughters home NSW Australia on Tuesday 8th Dec.That is what I call top class service,and whats more it was the cheapest as well. I am so impressed,from now on I Know who I will be sending my parcels with.
Thank you for your excellent service.
09/12/15
Fantastic service everytime
09/12/15
Thanks alot parcel monkey. .u just there when I needed u. Right on time
09/12/15
Second time using this company for delivery from UK. Excellent service and good value! Thank you.
09/12/15
Have used them in the past and have been very pleased. Arranged for a parcel to be collected last week and received text on the scheduled collection day to say it would be collected. Found out 4 days later that it hadnt been. Sent an email/ no reply. Next day eventually got to speak to someone on web chat. Following day it wAs eventually collected!
09/12/15
Perfect as usual
09/12/15
I have sent 5 boxes with Parcel Monkeys, 4 of them arrived ( in pretty bad shape) and the 5th had been lost. I am in contact with Parcel Monkeys since 1 month and after asking me tones of informations they have finaly replied that I would not be compensated ( I paid for an insurance for up to 600pounds ) as my items were part of the prohibited list which by the way is SO long that there is actually NOTHING you can send !! Even my Screen Printing Kit has been considered as an artwork (joke) and therefore prohibited. This all service looks like a fraud to me !!!
09/12/15
Good price, excellent service. Thank you
09/12/15
I organised for a parcel to be picked up and was told I could leave instructions for driver if I wasnt home. Driver left parcel. Called to make another pickup time and came home from work at lunch to make sure I was home after lunch as agreed. Driver came Before I came home even though we had agreed to pick up after 2pm. Given urgency of package called and rearranged for pickup that day. No one came. I called depot and they had no record of agreed pickup. I asked to speak to supervised as I lost half a days wages and still have uncollected parcel. They never called. I am £13 out of pocket and have a parcel at home that is a week late. If I could give zero stars I would.
09/12/15
Very good delivery time (delivered on 4th day after pick-up, including weekend). Only gripe is that I had to wait in all day for the pick up which did not specify morning or afternoon and eventually took place at 6pm.
09/12/15
Would definitely use your service again, thank you.
09/12/15
Had to ask PayPal for a refund because postage pre paid did not cover the cost of my parcel, despite having paid for 20kg and parcel only weighed 14kg. Refund arrived after dispute raised with PayPal 5 days later - beware!
09/12/15
I wanted to send my son and his girlfriend their xmas box and did not want to send it by royal mail cos it takes up to a month so i was told about parcel monkey by my son and i looked online to get the best and cheapest deal on their website. It seemed a bit expensive and the forms you have to complete are a bit over the top but it said he would get the parcel in 4-5 days and he got it in 3 days so was really pleased, and the courier was friendly . so great customer service.I would definately recommend and use again.
09/12/15
Easy to use, great service. Hassle free.
09/12/15
Always deliver a prompt pick up and delivery service. Easy to use
09/12/15
First of all no telephone to contact this company, I ordered a table which was nearly 500 pound and it was too small looking in my living room. Seen parcel monkey was reasonable so 30 pound to sent table back and took insurance. They arrived on time to pick up table which was packed the way we received it with foam on top and four inserts at corners also polystyrene all round it! Packed to a high standard which the company sent it to us. Then to get a phone call from the company I ordered it from to say it was damaged in transit I was shocked. Now parcel monkey are telling us we never packed it properly and insurance not paying out!! So we are down 500 pound! But they want to offer is the 30 pound goodwill gesture! Never heard of a company with no phone number either!! Avoid very poor service!! Im now in touch with lawyer and hope people do not use this company
09/12/15
Not only was it half the price of Royal Mail, I was amazed at how quickly our parcel was delivered. Excellent service, I would recommend this service to anyone.
09/12/15
Fantastic service at a very reasonable price.
09/12/15
A little skeptical when a first time user but have to say the set up and user interface on the website is excellent. What you pay is easy to calculate and understand. User account set up is minimal and clear. Information about packing and collection is very good, along with tracking. Would recommend
09/12/15
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