We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 235,683 reviews.
Its great to have so many options all on one page & the option I chose picked up & delivered overseas when arranged @ half the price of the post office!
Ill definitely use them again.....:-)
12/12/15
Well what can I say, you collected my parcel to my four week old granddaughter Emily in Hong Kong. On Tuesday 8th December late morning. My son texted me on Friday 11th December to say it had arrived and intact, That Emily liked her Christmas card and stocking which is now hanging on the wall waiting for Father Christmas to come.
This is the second time I have used you, and I am very pleased with your
service. Even down to the politeness of the driver who collected my parcel. I still cannot get over how quick my parcel got there, when I send birthday card etc. They take such a long time to arrive and sometimes never.
12/12/15
Brilliantly easy to use, great way to get best deal, and excellent delivery success
12/12/15
DX Courier did not turn up to collect parcels. Driver told Parcel Monkey that he did call but no-one was in. I was in and my home office is right by the front door. The driver sent PM a photo of the door to prove that he had called - it was not our front door...It is not possible to confuse our property with any others, particularly since it is named and not like any others. This is not PMs fault but it is their responsibility since I booked it with them. They were apologetic, and to be honest there was nothing more that they could reasonably do, so the 2* rating is for DX (do you like being lied to?), not PM, but PM could be a lot easier to deal with if they had phone support.
12/12/15
Have used parcel monkey before to send gifts abroad, even China. Always arrived intact and in good time. Excellent service
12/12/15
This was easy to arrange, went smoothly without any customer intervention.
12/12/15
Very pleased with the ease of the service and would you again.
12/12/15
Parcel wasnt picked up on date stated, December 4th. paid £34 and waited in all day. Email sent wasnt replied to. On the 7th, we had a delivery via Parcel Force and the delivery man said he would take the parcel although it wasnt on his schedule. We have heard nothing from Parcel Monkey and cant help but wonder if the parcel would still be sitting here were it not for the Parcel Force delivery. Financial recompense would be appreciated for time wasted. Will not use Parcel Monkey again.
12/12/15
Simply fast efficient and easy and good value ðŸ‘ðŸ‘ðŸ‘ðŸ‘ðŸ‘
12/12/15
Great service. Collected parcel on Monday from Bristol UK delivered In Delhi India on Thursday. Will use again.
12/12/15
Picked up on Wednesday at 3pm and delivered to Berlin on Friday @ noon. Excellent.
12/12/15
your service is very poor lll never use parcel force again. it took 15 days for my parcel to get to South Africa (Cape Town) instead of 3-5 working days. you dont update customers about what is going on. Never ever in my life recommend you to someone. VERY POOR SERVICE. ... Zero out of 10
12/12/15
I had never even heard of parcel monkey until doing a Google search to find reasonably priced means of sending gifts to our friends in Canada. Wish we had known about it sooner.
It was very reasonably priced compared to other companies and the goods arrived in Canada when they said they would in perfect condition.
Will definitely be using them for our overseas postage in the future.
12/12/15
Very happy with this service cheap and fast delivery to the USA I would defently use this again in the future
12/12/15
parcel didnt even leave the destination i sent it from. will never use this service again and id like a full refund im shocked with the proformance.of the service
12/12/15
This was a completely stress free experience. The pick up and delivery were exactly what was promised. Iam extremely happy with the process. Thank you!
11/12/15
Just simply OUTSTANDING!
11/12/15
You did not give any indication of time to pick up parcel and in the 10 mins I popped out your collector called. I called and was told the driver would come back which he didnt, I still have the parcel at home a week after the original pick up date, my only recommendation to anybody is not to touch you with a barge pole, disgaceful service.
11/12/15
Was really disappointed to find that 2 weeks after our booked date for collection of my parcel( from Dundee, Scotland to cork, Ireland ) my parcel had still not been delivered! There were delays every step of the way from the day of collection( was supposed to be a Friday then became a Monday) right up to delivery- as I type this it has still not been delivered despite being assured twice that delivery would occur yesterday( that didnt happen) then today( guess what still no sign and this is the 2 week mark!) on the online tracking service it claims there was an attempted delivery at 16.47 but no answer( both my parents were at the address) and then again there was to be a delivery at 18.37- no show! In my opinion this kind of service is completely indefensible and unacceptable- so completely disappointed and I would advise anyone to try another service provider for shippage of parcels etc. in future....really not impressed at all.....and still awaiting delivery of my parcel to its address......
11/12/15
Fantastic! sent a 10kg parcel from uk to germany, i dropped it at the pick up shop in town on a saturday, it was collected monday & delivered 2 days later!! Plus i could track it the whole way. I have already recommended them & will continue to. Thank you for providing an excellent service!
11/12/15
Excellent service will definitely use them again, knew where the parcel was all the time, brilliant from start to finish.
11/12/15
Very fast and cheap.. I recommend them 100%
11/12/15
Easy to use,will definitely use again and recommend to friends and family. Was given a 1 hour slot for pick up and could arrange my day accordingly.
11/12/15
Great value & efficient service.
11/12/15
Collected and delivered bang on time!
11/12/15
Efficient, fast easy hassle free service. Definitely will use again- thankyou!
11/12/15
Courier failed to pick up parcel 3 days in a row. You cant actually speak to anyone which is really frustrating. Cancelled and used another service in end.
11/12/15
So easy and convenient
11/12/15
Great easy to use really well priced
11/12/15
😂👌😂👌😂👌😂👌😂👌😂👌😂👌
11/12/15
After 2 days with no collection and a rebook I used the chat and was told the collection was booked and to wait until 6pm, still not collected that day or the next I took the parcel to the post office myself in the end. This is not the first time I have had no collection but is the last time I will ever use parcel monkey again
11/12/15
I tried Parcel Monkey after a well known courier company let me down 4 times in less than a week. My parcels were delivered on time and one in less than 24 hours.
11/12/15
Ill never use Royal Mail again!!
11/12/15
Our parcel was picked up from our home within hours of making the booking and tracking showed us that it was received in Istanbul within 24 hours.
An excellent service. Highly recommended
11/12/15
Easy and fast shipping
11/12/15
no address label was downloaded, I reported this and the download was resent- still no label, this caused a slight delay when the parcel was collected, but the courier was able to print a label back at the depot. excellent service from the courier,
11/12/15
great service and communication when needed. couldnt recommend more
11/12/15
Excellent service. So easy to use. No complications, just did what it said. Have already recommended it and will definitely be using it again.
11/12/15
Does exactly what it says on the tin!
11/12/15
Found them alot cheaper than the Post office.
11/12/15
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