We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 236,124 reviews.
Happy with using Parcel Monkey service. Posted a parcel abroad, the whole process was very easy, drop off points very convenient. Parcel arrived as promised within 4 working days, just in time for Xmas. Will use again.
25/12/15
Great service, easy to use. Trustworthy thank you
25/12/15
I booked a parcel delivery through you. It was a drop of parcel. I dropped it of on the 18.12.2015, when I booked It, it said 5 days delivery. Today is the 25.12.2012 And the parcel is just in Leicester. Took 7 days to go from Sheffield to Leicester. I could of done that in few hours. How long before it gets to Slovakia then? You made 2 little girls very disappointed this Christmas.
25/12/15
They are good. Ive never had any problems and will keep sending parcels with them.
25/12/15
Picked up my parcel at my house, delivered it on time, great price...everyone delighted, many thanks.
25/12/15
Website is easy to use however that isnt much use if the 24h delivery I paid for was actually 48h.
25/12/15
No comment required except good!
25/12/15
Great service going to use this company again!
25/12/15
So my parcel was collected, wandered about the UK for a few days, then languished for a full week at Heathrow. It then crossed the Atlantic, but must have tired itself out, as it then sat for four days in New Jersey, where its still sitting today, Christmas Day. Parcel Monkeys response? Well, five days ago they told me: we are not a courier company, we act as agent only. Do not trust these people. Ive had no reply to messages for days. Hate that I had to give even one star.
25/12/15
I recently choose Parcelmonkey for the first time to send a parcel abroad. Despite the fact that i paid extra money and promised to be delivered by Christmas, unfortunately that didnt happen. Until now the parcel has not yet been delivered, creating extra dissatisfaction about the service i received. Also i am extremely worried if everything is ok with my parcel,as there is no update in the dashboard since 19/12, a day after the item had been collected from my flat. Last but not least, i tried to contact with the company, but i can find only an email, which is not enough of course, as i dont expect a quick reply over the next few days. By the time they are a delivery company, they should have a telephone number in order for us to contact them in real time and resolve any issues. Poor service and bad experience with this company.
25/12/15
Fantastic service. Reached destination a day early, even with it being the xmas holidays. Second time this has happened for us. Many thanks P.M. xxx
25/12/15
Excellent value sending to India at Christmas arrived in 4 working days.
25/12/15
Parcel monkey were efficient, punctual and reliable.
25/12/15
Good service, but the Parcel Monkey price is never the price you finally pay
25/12/15
Poor communication by Parcelforce
24/12/15
I was told my parcel would be delivered in 2-3 days using Courier... I thought that for the price this was fantastic. Seemed genuine when a lovely Courier employee came to collect the parcel... Instead the parcel has an estimated delivery date of 2-3 WEEKS. Gutted. Ruined our Christmas. Parcel destination was Mexico.
24/12/15
Easy process excellent service
24/12/15
Easy to use Choice of drop-offs Quick service.
24/12/15
Fantastic value for money. Very easy to arrange shipping of parcel and very fast reliable service. Thank you
24/12/15
My parcel shouldve been delivered between 3-5 days in Italy which wouldve been there by 24th the latest and it hasnt arrived (which was day 5). Unacceptable. Emailed asking for someone to call me and still havent been contacted.
24/12/15
Great service - half the price quoted by Parcel Force but still delivered by Parcel Force! How does that work?
24/12/15
Very good service
24/12/15
My parcel that was due to be picked up two days ago has no been picked up and do I havent had my ref do for the product. So Im 180.00 down just before Christmas!
24/12/15
Title says it all. Easy booking, pick up and fast deliver - until it hit customs in the delivery country. I dont object to paying the import duties, but there is no assistance from Parcel Monkey and the Christmas gift will now be late. Therefore I wouldnt recommend them for shipping to China.
24/12/15
Easy to use, fast transit time.
24/12/15
Dead easy to use!
24/12/15
I have used this company a few times. Always prompt, good communication and no problems with global deliveries.
24/12/15
Always reliable and good prices offered.
24/12/15
Good service
24/12/15
The parcel arrived in perfect conditions and quite fast. Very good service!
24/12/15
terrible parcel smashed !!!
24/12/15
My elderly mother used this service to send presents to her grandchildren and they claimed the address was wrong, never contacted her to tell her and when she did get an email relating to it. The message was in Hebrew!!! Sent from the company they used, what a joke! Two very sad children, merry Christmas!
24/12/15
Collection and delivery were good, however the box arrived very damaged. The recipient was reluctant to sign for it. I am very surprised the goods were still intact.
24/12/15
No issues to notice. Have booked a delivery online, brought my parcel to my local post office and here we go!
Only 4 stars because I want to judge the service on a longer term before saying it is perfect.
24/12/15
Everything so easy collected from home by polite drivers - kept full informed via text have used you many times and will continued to do so... Merry Christmas and thank you for your great service . 🎄
24/12/15
£67 to send a 3.9kg package to Netherlands via parcel force in the post office. £14 via DPD using parcel monkey. Dropped package at nearby pharmacy and it made it to Holland in good time. Thanks!
24/12/15
Cant fault it!
24/12/15
My parcel was never delivered and has yet to be returned to me. The customer service is non existent - even the frustrating Live Chat is now disabled. I will never use them again.
24/12/15
The service provided was very easy to use, they provided the postage labels to print before the courier came to my house, highly recommended Thank you for a easy and pleasant service.
24/12/15
I arranged for a parcel to be collected from a customer at a cost of £35, it was collected only to be dropped off the next day at the same location, resulting in a 10 hour round trip to collect the item.
24/12/15
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