We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 237,495 reviews.
After getting my parcel delivered in Immaculate condition and on time, with the friendliest driver. I am delighted with the way I was able to arrange delivery with Parcel Monkeys website by using their label printing for me. I will be using this Company again without hesitation. Thank-you!
25/02/16
Cant say enough positive stuff here...
Online price comparison with Royal Mail, less than HALF the cost to send a gift to my son in Hong Kong AND they collected it from my home, so no waiting in line at the Post Office!
Took less time to arrive than stated, but could see the progress so it actually worked out perfect for me, no stress, and my son, knew when to expect it.
Perfect 100% fandabbydozy!
25/02/16
Picked up a 14.5kg Childs car seat in bubble wrap not a box and delivered in perfect condition next day, thank you
25/02/16
Thank you for the pleasant experience. Delivery was really quick and amazing prices too.
25/02/16
Im glad to find this company.Reliable service,affordable prices,quick and prompt delivery
25/02/16
Great, prompt service. Cant fault it. Reasonably priced too. Thanks!
25/02/16
Definitely use them again
25/02/16
I sent a parcel from UK to Egypt and you contacted the recipient telling him he must collect the parcel from Luxor centre rather than delivering it to the states address. When he said he was not able to collect it you said it would be returned to Cairo!! It was only after the excipient said that he expected the delivery yo yh address as paid for that the driver then agreed to bring the parcel to the stated address!! Surely the whole point of providing a delivery address is that you use it!?!
25/02/16
All very impressive. Had a last minute need to get a parcel from Maidenhead to Bath and, despite the appalling weather, they were spot on. Very happy.
25/02/16
Went as it should
25/02/16
All good, no problems
25/02/16
No one showed up twice and if you ask for help the only help you get it: can we reschedule
25/02/16
great price and service. no problems
25/02/16
Parcel was collected on time and delivered within the estimated period.
25/02/16
Really good experience. Definitely Ill try again
25/02/16
Great service at a good price using reliable providers
25/02/16
On time and excellent service . very quick.
25/02/16
Great timing and service!
25/02/16
Its so easy to use this website and even drop off service in nearest depot to you or for colllection at home.
25/02/16
Ordered as thought using DPD would be hassle free , was wrong no communication nothing. Gave them a second chance and same result. Had a nightmare trying to speak to them, they dont seem to have a phone number. says it all. AVOID>>>>>
25/02/16
Great service thanks
25/02/16
Received very poor service. After the courier failed to collect for 2 consecutive days without ever once attempting to - PM seemed completely reluctant to help. They are not contactable by telephone so you have to rely on a live chat customer service that gives out no reference number, emails or commitments. Over 2 weeks later I am still waiting for my refund and have no idea if my cancellation request has even been received. Will categorically never use PM again - Not worth the hassle. What company worth their salt doesnt have a phone number? DODGY
25/02/16
I arranged same day collection from the UK to Portugal. The on line system was easy to use and gave me a choice of carriers with the different delivery timings as well as costs. My parcel was collect the same day and arrive 2 working days later. I am so impressed and will definitely use your services again. I have already recommended you to friends.
25/02/16
Although parcel was sent to wrong depot in destination country it arrived at exactly the right time (birthday present). Took 4 days from posting to arrival so was still quiet quick. Loads cheaper than post office! Would defiantly use again.
25/02/16
First time Ive used Parcel Monkey and was an excellent service. Little confusing the first time I used it with the parcel label etc, but now I know how it works, Ill be using it again in the future.
25/02/16
Do you ever review the companies that deliver for you? I recently sent 2 parcels of tiles, both of which were very well wrapped and protected. I could not insure them, but decided that as the two packs were wrapped separately, should one be damaged then the other would be ok. Both were delivered and out of 22 tiles, only 8 were still whole. I think this is disgusting - clearly all parcels are abused and treated with little respect. Unacceptable service.
25/02/16
Parcel arrived faster than thought, parcel tracking helpful, everything was great.
25/02/16
Quick and easy to use and quick pickup from the courier I chose which was parcelforce48. All in all a great service, fantastic prices and would most definitely use again.
25/02/16
Notice of pick up was accurate. Prompt pick up. Notice of delivery given. Details given of procedures. Prompt delivery. Excellent value for money.
25/02/16
Fantastic service from parcel monkey was very skeptical at first but I was able to track it via DHL and Parcel force all the way. I take my hat off to you guys for saving customers a lot of money.
25/02/16
Amazing service
25/02/16
Fantastic pricing in seconds and all organised exceptionally
24/02/16
Booked a delivery. All great, put in exact measurements and weight to the nearest gram. When the parcel force courier turned up - this was a bass amp they were collecting, wouldnt take it because it was not parcelled up. A BASS AMP!!!! Heavy and needs the handles showing, tough and not easily damaged. Very disappointed at the service. First I heard about it was on the delivery note saying couldnt collect. Why not state clearly the exact terms for large items. Not clear, not concise enough.
24/02/16
All so very easy and helpful. No hiccups in any way. Thank you am now a customer for the future.
24/02/16
Fast service
24/02/16
Collected only two hours after booking, and we live in the sticks
24/02/16
The parcel arrived at a French depot in reasonable time. But it then failed to be delivered because they couldnt find the address. They failed to ring or make any contact. I had to track down the depot. The online tracking does not indicate the depot which it should. When I got to the depot they claimed that the address was hard to find, this is nonsense, its a tiny village, anyone would have pointed them to the house. They also claimed that they did not have the telephone number, but this was clearly printed on the delivery label. The next time Ill stick a map on the parcel.
24/02/16
Delivery had problems and was not informed, i had to chase so my order was late!!
24/02/16
great service everytime
24/02/16
I used Parcel-Monkey (PM) to send a present to South Africa. PM (as expected) uses third-party courier firms to transport goods abraod. In this case my parcel was passed to DPD. However, it was then passed to another company (Arrowmax) who in turn passed it on to a third (Dawn Wings). Dawn Wings then sent me an invoice for import tax / duty (again this is to be expected). However, so far it has proved impossible to pay this invoice. As a last resort I asked that my parcel be returned. However, Dawn Wings have refused to do so. As things stand I am unable to pay the import duty or have my item returned to me... I paid PM for a service (i.e. to deliver my item). however, they appear to have passed responsibility on so many times that I am unable to get a response as to how to proceed. I advise anyone to deal with the courier firm directly and avoid the draw of saving a couple of pounds by using this Website.
24/02/16
