We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 235,683 reviews.
Fast and efficient. Hassle free, compared to local Post office, and significantly cheaper. Able to track easily
16/12/15
Although my overall delivery experience was good one of my packages never arrived. As yet, I have not had it returned to the originating address nor delivered to my new address. The frustrating this is that seems to be no way of directly contacting Parcel Monkey. These review sites are all very well but what I would rather be doing is speaking to someone at Parcel Monkey about getting my missing packge back. Poor show, thus far.
16/12/15
great service
16/12/15
Wednesday 2pm went on their website and they were the most competitive for a 2kg parcel to Australia, despite the not so great reviews on their own website I booked for my package to be picked up the next day.
The website was easy to use and I printed all the labels and customs forms with ease. On Thursday morning I received a text letting me know the parcel would be picked up between 10.40 and 11.40am. The driver arrived at 10.35am. I had a call from the sister the following Tuesday saying that she had received the parcel! I couldnt believe how fast and efficient the service was. Was dubious at the start as I hadnt used parcel monkey before but would 100% recommend them!
16/12/15
I have used Parcelmonkey for 5 years to send my packages to different places around the world. Other than occasional snags out of their control (DHL forgetting to pick things up, having to reschedule a pickup), my experience has always been good. This year I used the drop-off option, which eliminated the possibility of even that snag, and all has gone wonderfully! Parcelmonkey makes our international Christmas possible! :-)
16/12/15
Easy to use, Reasonable cost and on time delivery
16/12/15
Whilst every thing wel well from this end ie parcel was picked up as promised a it got to Gatwick swiftly I was u able to track my parcel after that.however having contacted Parcel Monkey re late delivery and my inability track they responded 3 hours later with promise to keep me updated re where abouts of my parcel that did not happen and after l once again emailedParcel Monkey as my family were leaving home on Friday L was really anxious they would miss a late delivery and I was worried where it would end up.However my daughter has just phoned to say she has been informed the parcel will be delivered in am.An update fromPM would have done saved a lot of worry!!!!!
16/12/15
Very friendly driver on pick up, fast Delivery and very good value for money
16/12/15
Parcel to France in 2 days .
16/12/15
excellent service. all paperwork easily printed with clear instructions. Pick up friendly, delivery to Dubai within four days.
16/12/15
Ive got some parcels delivered by Parcel monkey from the UK to Brunei and it got here in 5 days, including weekend! amazing!
16/12/15
I ordered them to send 3 box of my personal items to Iran as I was moving there. It was supposed our boxes be collected on last Friday (11/12/15) and you must stay all day in home as they dont have a system to inform you about the collection time. But they didnt turn up on Friday. I sent a message to them so they rescheduled it for collecting on Monday. On Monday morning, I contacted them to be sure about the collection but they told me my order was not on the courier (Parcel Force) system so I had to reschedule it to another day. As I was moving out from my flat, I had to change the address to a friend address and unfortunately this story was repeated for them until now. Now I dont know what to do. I am now in another country and my belongings are in Aberdeen. So you cannot plan based on their promises.
16/12/15
All went well and to plan with this delivery. Do watch out, any issues and the customer service is pretty rubbish though so ensure you pick a courier company you trust!
16/12/15
My delivery was collected exactly when it was scheduled by a very efficient and friendly man. I could track it to its destination, where it arrived exactly on time.
Not easy to see how it could be improved.
16/12/15
All went as planned, great!
16/12/15
I have used Parcel Monkey to date with great success. However, today I tried to track my parcel and found it had been held by Customs for a hazardous material. Firstly, I thought the Christmas parcel was well on its way to Colombia, I didnt know it had been held by Customs, and secondly I cant get live chat to work with Parcel Monkey to find out what to do next.
16/12/15
Hi, I recently used PM to ship my household goods via Parcel Force, and have been disappointed that one of my key items has been damaged beyond repair. I understand damage sometimes occurs in transport and this is why we get insurance. I am now trying to claim but PM have neither replied to my support request, they have no email or phone contact details. It appears that when things go wrong they just ignore you.
16/12/15
As title says, it worked without problems really excellent service in what must have been one of the busiest weeks of the year
16/12/15
There was issue with delivery but no help was offered or may be they didnt had adequate tools to help.
16/12/15
COLLECTED 07/12/15, STILL NOT DELIVERED ON THE 16/12/15. IMPOSSIBLE TO CONTACT PARCEL MONKEY. MONKEY IS THE RIGHT WORD.
16/12/15
First time Ive used this but will definitely be using it again. Fast efficient service. Very easy to set up online and the tracking of the parcel was brilliant. Sent a large parcel to Italy and it got there in less than a week - brilliant!
16/12/15
Goods received damaged. Went onto website as advised on the delivery label to complete online form - there isnt one. Neither is there a contact telephone number etc. Phoned Parcel Force as there was one of their shipment numbers on the label. They advised it was nothing to do with them. They have no contact details for Parcel Monkey either and the person I spoke to said he didnt really understand how they worked either, apart from the fact that Parcel Force staff delivered their parcels. I was told any problems should be directed to Parcel Monkey - HOW?
16/12/15
Straight forward fast efficient
16/12/15
Great service, bolstered by good communication throughout the entire process.
16/12/15
Ive used a few times to send items I have sold on ebay and have found the web site easy to use and the delivery has always been very straight forward. A good range of delivery methods and its easy to see which is most cost effective.
16/12/15
Everything arrived on time and my package (which was really easy to rip) was intact. Great service! Also very fast and cheap!
16/12/15
would recommend fast and efficient service
16/12/15
Parcel pickup came on time and as expected, and my parcel was delivered on time and with no issues along the way. Great service!
16/12/15
Great service and good value parcels to Australia. All steps clearly explained including labelling and preparing the non commercial invoice.
16/12/15
In the end I took the parcel to the DHL depot on Teeside as I had waited in for 2 days for the parcel to be collected. There was nothing on my account that indicated if and when the parcel would be collected. Not very helpful
16/12/15
EASY TO BOOK, QUICK TO COLLECT, GREAT COMMUNICATION / TRACKING, RELIABLE DELIVERY, COST EFFECTIVE.
16/12/15
Great price fully tracked to destination in Bulgaria
16/12/15
Forgot that Id registered with you before and your registering/sign-in did not alert me to this and just kept refusing to allow me to go to the next stage.
16/12/15
thanks all booked and collected following day with next day safe delivery
16/12/15
I only send a couple of parcels a year. This year one went to a relative in Wallasey. The other went half way round the world to Palau. I found the process easy to follow with a range of prices to compare in each category.
The other bonus was the parcel to Palau was £40 cheaper than other sites, collected on Thursday and delivered the following Tuesday. Almost quicker than Santa!!!!!
16/12/15
Great service - easy to use website and great communication. Would highly recommend.
16/12/15
I will recommend Parcel monkey.its fast and reliable.easy to use.
16/12/15
I used Parcelforce International via Parcel Monkey and my parcel was picked up in the early afternoon on my day of collection. It was so much easier than lugging it to the Post Office - and quite a bit cheaper too! It arrived at its destination in Jersey two working days later and I cant fault the service. I will definitely use Parcel Monkey again. Thank you
15/12/15
Thanks cant believe how fast this parcel went to France will most def use you again merry Xmas x
15/12/15
great service
15/12/15
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