We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 236,124 reviews.
I paid £8.63 for next day delivery and dropped off the parcel Monday 6:30 am weds evening 18:00 I get a call from the retailer whom I dropped off the parcel with asking what I want to do with it as it hasnt been collected ? In the mean time my customer had arranged with DPD to have this delivered again ? as he had received a email for re delivery a tad difficult when it was still 211 miles away in the retailer I had dropped it off with I have started a complaint and will post a further update when I know more but sadly this is one Xmas present which was not be delivered on time
27/12/15
Hello guys
Best parcel service and cheaper price really appreciated
I would say to all customer to use this service quick easy and fastest service (tracked) worldwide
Amazing experience
10 out of 10 service
27/12/15
Link to produce the label didnt come through for a over a day and FAQs didnt make it clear what should have happened, led to a bit of confusion at the actual post office who also were not interested in helping too much as it wasnt their own service.
26/12/15
Excellent comparison and the company we chose (DPD) delivered next day without that being a promise!
26/12/15
Bit too pricey and great service
26/12/15
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26/12/15
Would recommend this company.Very fast and one of the cheapest,excellent delivery!!Would definitely use again 😊
26/12/15
very good good sevev I wood yous them a gan
26/12/15
Excellent service. Was worried about getting my parcel delivered ,but I didnt need to worry. Thank you Parcel monkey .Will highly recommend to friends and family and anyone who wants a fast and reliable service.
26/12/15
I was not able to get hold of anyone with more concrete information on when my parcel would be collected. I had a same day other collection and did not receive any confirmation when and if it is going to take place. Didnt get hold of anyone at parcel monkey nor the company collecting. Had to reschedule and cancel twice on this day. Really not happy with it.
26/12/15
Very easy use, fast, reliable service!
26/12/15
Very happy with the service to Pakistan reached in 6 days
26/12/15
The service was first class. I selected a date for collection and was allotted a time slot of one hour on the relevant date. The courier arrived within that hour and was extremely courteous. I would recommend Parcel Monkey to anyone.
26/12/15
Still has not shown up.... Useless service. will never use them again. 2 day delivery and 5 days later its still not here.
26/12/15
Organised, professional and reassuring. Just what I needed. Prompt pickup and quick delivery. Carefully handled. Thank you.
26/12/15
Sent Christmas presents to Ireland. The price I paid was about half what the post office wanted. Ill definitely use parcelmonkey again
26/12/15
Delivery was fast and the prices were fair.
26/12/15
Cheap, collected when they said, faster than promised and arrived before Christmas. Astonishing.
26/12/15
I took the parcel to drop off shop at 9.15 on a Saturday. I paid for next day delivery and was told because it was Saturday it would not be delivered until Monday(fair enough) It actually arrived late on Wednesday(not good enough) I was informed by messages of expected arrival times and more messages telling me of delays. If you cant guarantee delivery, dont take the money for it.
26/12/15
Pacel collected from home 2pm Monday 21st Dec. Delivered to French Alps 1pm Christmas Eve.
Great service. Thank you so much
We will certainly use again recommend to others. :)
26/12/15
Easy and reliable
26/12/15
Fast, quick, no damage.
26/12/15
The price found for a parcel to Sweden was extremely competitive and the parcel arrived quickly in good time for Christmas. Very happy to have found Parcelmonkey
26/12/15
Pick-up was very fast and delivery on time ! + tracking was possible
26/12/15
Parcel Monkey was a quick and efficient portal to arrange collection and transport but unfortunately they do not deliver the parcels. My shipment arrived within the time expected but despite sufficient packaging and FRAGILE tape all over the parcels they arrived damaged. In this case Parcelforce was the culprit as was only one that could take oversized parcels but could have been any of the usual careless delivery companies. These are the real monkeys - they just dont care about the job. Luckily my client was understanding but this isnt good enough - everytime I have had to use Parcelforce there has been an issue.
26/12/15
I would highly recommend Monkey Parcel,great fast service,Kind Regards and Merry Christmas Jo x
26/12/15
Makes sending or receiving a parcel very easy.
26/12/15
Good.No problems.
26/12/15
Excellence service. From collection to delivery.
Will use again and recommend.
Regards
26/12/15
parcel picked up and delivered on time with no problems
26/12/15
Easy and efficient
26/12/15
Great service and price
26/12/15
Immaculate sevice, correctly priced and easy to use
25/12/15
Turned up as planned. Parcel delivered promptly. Proof of delivery provided. Very happy.
25/12/15
Parcel collected early on day of collection. Online tracking excellent. Once online showed delivered I checked for the signature. Signature was meant to be mine as recipient yet I was the sender! Was the signature a fake? The recipient did not sign for it. As I paid extra for this service I would expect it tone honoured.
25/12/15
Fantastic service, much cheaper than on the ParcelForce website and flawless process. Will definitely use again.
25/12/15
It was all simple. Dropped of parcel at local shop, they did the rest.
Website doesnt work when paying by PayPal on a phone and you go to the PayPal app.
25/12/15
First time I have used a courier. Parcel sent to Eire, collected on time, delivered on time. What else could I expect!
25/12/15
After waiting in ALL DAY from 8am until 6pm with no allotted pick up time the collection finally didnt happen on the required day. Later that evening I was then informed that the pick up day had been moved from Friday to Monday and consequently my delivery was too late. Price was great but communication was too difficult! Disappointed.
25/12/15
Amazed at the efficiency of the service - sent package to ski area in France - door to door took 3 days!! Would most certainly use again - thanks
25/12/15
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