We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
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Our average customer rating is: 4.5 / 5 (4.5/5) based on 235,683 reviews.
Will use again
15/12/15
Ive used them a few times and are my first choice for sending parcels now.
15/12/15
Easy from start to finish! The website was really easy to use, with useful information. From ordering, everything went ahead as the website said it would and my parcel was there 3 days later! Really competitive prices too.
15/12/15
Picked up in Shrewsbury on Wednesday and delivered in rural Portugal the next Tuesday. Driver was really helpful and the service excellent. What more can you expect. A recommended organisation.
15/12/15
booked online at 7pm Monday
parcel collected next day at 8.00am Tuesday
delivered 9.30 Wednesday.. signed for
15/12/15
Process is good but had loads of problems with Parcelforce. Shame about the delivery provider
15/12/15
No Problems or issues with any aspect of my transaction
15/12/15
OK so Parcel Monkey were ok online as an experience, however my experience of Parcel Force and subsequent experience of Parcel Monkey have been very poor. I ordered a 48 hour service with pick up from work. On day of arrnage collection I sat in my office right by the front door looking out of the window and delivery driver did not attend. After 6 phone calls to Parcel Force and every one of them saying they would call me back after investigation (and didnt) , and having received 6 different stories surrounding what had actually happened, it was agreed that the parcel would be collected the following day between 830am and midday and they would escalate it to a 24 hour delivery- I explained I would not be available after this time. At 12.15 I left my office and returned the following day. I phoned again and was told they had a failed attempt at collection at 2.30pm! I then rearranged a furtehr collection from my home address a couple of days later - my parcel was duly collected, I asked the driver if it was still a confirmed 24 hour delivery and he said yes. We are now a week after initial collection was due and the parcel still is in their sorting office. I have emailed parcel monkey and had no response. I will give it another 24 hours for my parcel to be delivered then heads will roll. Totally unacceptable service from both companies now and a breach of contract with me. I will NEVER use or recommend again.
15/12/15
Our parcel is waiting, packaged and ready for sending with no collection. I contacted you by raising a ticket......no response. I contact Parcelforce and theyve no record of the parcel at all, yet you sent me an email TODAY, saying that the collection would be happening. So who sucks.....you, or parcel force, because one of you owes us an explanation.
15/12/15
Great prices and no hassle, thats all you can ask for :)
15/12/15
Have used 5 times. 3 were fine. 1 time there was no pick up but it was rescheduled for next day and was fine. Last time there three failed pick ups for the same item and no warning or refund or any kind of explanation. Really frustrating, especially as there is no number to call. Wouldnt advise using it for anything urgent.
15/12/15
Excellent reliable service 10/10
15/12/15
Great easy to organise and well priced. A collection time window would be fab though!
15/12/15
use parcel monkey a lot. but if there is ever a problem with a collection / delivery it is left to the customer to continually chase it up
15/12/15
Easy to use and great service .
15/12/15
This is the 2nd parcel delivered to Kuwait, each taking around 5 days Including a weekend in both. The Latest parcel was collected by Parcelforce (for Parcel Monkey) from our home 10:00 on Wed 9th Dec & delivered to the shippers (Norsk) at 12:05 on Thu 10th. It was subsequently transported to Kuwait and delivered mid afternoon on Mon 14th Dec. Placing the order was relatively straightforward as we had itemised the items to be sent and to be entered on the pro-forma invoice, prior to placing the order, in addition to having the various details (adresses, phone numbers etc) to hand. Tracking on both the Parcelforce and Norsk sites was easy and informative. We did have a communication problem with the 1st parcel, when I wanted to amend some detail, and found that quite difficult. However, it did not actually affect the transport and delivery, and it would have been better not to have tried to make an alteration. The address did not come out in the way Kuwaitees state it, and I added a label in their format, just to make sure, but I dont think it would have mattered anyway. The parcelforce courier was extremely helpful, giving advice & adding the labels to the parcel, as well as being very courteous.
15/12/15
Half the cost of post office fast delivery would definitely use again
15/12/15
Service excellent
15/12/15
One star is too much, send envelope delivery is two weeks late and appears lost. Now they trying to add surcharge of half again saying a B size bubble envelope weighed just under 10 kg not the 55 grams it was. No customer service number to call and live chat wont open or is turned off. Emailed and still no reply after the three hours response time they state. First and last time I use this shower, bank informed of unauthorised charge they trying to take and will dispute this.
15/12/15
complete joke
15/12/15
This company is NOT a courier company but a booking company without a telephone number. My delivery was 6 days late with no communication as to why. Fine when it works but very hard when something goes wrong
15/12/15
Would use again. Much easier than going to the post office
15/12/15
Excellent service and price. Parcel arrived in France quickly.
15/12/15
Tracking information incorrect but Parcel delivered within 4 days as promised
15/12/15
Would definitely recommend
15/12/15
On line filled in the info.
Details sent and printed.
Parcelforce turned up the only 30 minutes I was out all day and after ringing them they returned the next day.
Parcel sent and delivered.
Well Done
15/12/15
Excellent. Much, much, much better than MyHermes
15/12/15
Arrived faster than expected. Well done guys and thank you so much for your help.
15/12/15
Perfect timing and conditions of parcels
15/12/15
Waited in all day, delivery company said they came and no one answered. There was 4 adults in at the time they said and no card was left. Arranged re delivery and product turned up damaged and cannot return
15/12/15
When parcelmonkey subbed their collections to citylink they tended to be reliable collections. Now they are using DX it has become shambolic with at least half not collected on time or at all in some cases. The parcelforce system is more reliable but tends to cost 40% more.
15/12/15
Parcel in 5 days to Oman
They are always available to answer our questions
Just a quick note .. thank you so much
15/12/15
If you opt for parcelforce drop off service, ignore the requirement for a customs label in a plastic envelope. Post office get you to fill in the sticker anyway when you stop it off, which is much easier.
15/12/15
So far the service from Parcel Monkey has been first class, they have collected when they say, delivered on time and the front page price has been what we have been charged.
14/12/15
From start to finish a brilliant service.
collected from home address and delivered to the address with full tracking and available information all the way .
thank you parcel monkey
p.s. I will use this service everytime.
14/12/15
Fantastic service with great communication
14/12/15
Very good service, pricing and choice for international delivery. Will use again.
14/12/15
The parcel was pickup ok on the 8th of December, but my son has not yet receivd the parcel in New Zealand and no up dates have been made on the tracking site since the 9th of December. So yes very disappointed so far
14/12/15
Very straight forward service that does what it promises, cant fault that in my book !
14/12/15
used the service for the first time and it was flawless. delivered in couple of days. Royal mail has so much to learn
14/12/15
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