We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 235,683 reviews.
I found Parcel Monkey easy to book a delivery with a wide choice of companies and services to choose from.
However after choosing DPD for its stated cost and quickness of delivery 3-6 days to Taiwan. On booking and paying I find that the estimated delivery time will take 11 days almost twice as Long.
Good service but it needs to be cleare on delivery times.
17/12/15
Quick, easy and cheap.
After being rudely turned away from the Post Office, as I was told my parcel was too big to send to Australia, I looked online for an alternative. I found Parcel Monkey and my parcel was collected from home the next day and arrived in Australia 5 days later!
I shall be using this service again :)
17/12/15
Delivery as promised, very easy to track, even though it was international parcel. Thanks
17/12/15
Did what they said they would, excellent
17/12/15
Easy access online, no difficulties to book a delivery and collection was on time as well the delivery
We will continue to use this service and recommend it to all our clients
Regards
Alexander-Hamed
Language Precision Ltd
17/12/15
I needed to send a parcel to USA and used Parcel Monkey as I have not sent anything abroad before. I found it easy to use and it led me thorough the process clearly. The parcel was collected on the day I was advised and arrived in one piece at the destination on time. I will use this service again
17/12/15
I chose dpd as my courier and ordered it on parcel monkey website. Really good communication and dpd made the whole process really smooth.
17/12/15
Reliable and fast service, thanks
17/12/15
Used parcel monkey to send large parcel to Ireland. Very reasonable price for 2 day delivery. Collected 4pm Tuesday, delivered 10am Thursday. Excellent service! Easy to change date of collection as time didnt suit the first time. Easy to chat online to discuss something. Will use again.
17/12/15
Easy to book, convenient (ish) drop off point and fast delivery to Rep. of Ireland. Will definitely use again.
17/12/15
I was concerned about sending a delicate gift to a friend in Australia but honestly it all went without a glitch, the parcel was collected as scheduled, arrived timeously and in perfect condition.
Great service!!
17/12/15
A bit unnerving that you have to be home all day to wait for the pick up of the parcel, but otherwise great sevice and they keep their promise of 2-3 days delivery in Europe.
17/12/15
First rate service
17/12/15
No one come to pick up my parcel, no contact no for any of the companies , no explains, nu appologies. After 1 day receive an email from DPD that my parcel is on the way to Italy in the situation that my parcel was home with me!!!! Witch parcel are you delivering to the destination??? Why no customer service contact no to se what is happening??? First time sending parcels but last time also. NOT RECOMMENDED !!!!
17/12/15
I was sending out loads of Christmas parcels - rather than searching lots of sites for the best service, its all right there on their comparison, and you get the shipping labels to print and the posties just turn up, ready to collect! Estimated delivery times all beaten - I will DEFINITELY be using this website again.
17/12/15
Last time I used a courier organised by Parcel Monkey it was a complete disaster. The courier (DX) left my item outside the recipients door in a public area, didnt leave a card - and of course it got stolen. I got compensation after a great deal of hassle. Not really Parcel Monkeys fault I suppose.
This time all was good. Its all about the courier you choose, Parcel Monkey are a broker, they dont actually carry your goods. Parcel Force 24 are the stars of this particular show.
17/12/15
3rd time I have used parcel monkey, great as usual - prompt collection, delivery is great! Thoroughly recommend their service brilliant!!!
17/12/15
Awesome service, easy and simple!
17/12/15
Collected on time.
Delivered on time.
Easily arranged on the website.
All for a good price.
What more can one ask for?
17/12/15
My parcel wasnt collected on the specified date. I couldnt see any easy way to raise this with Parcel Monkey. I ended up contacting Parcel Force directly 2 days later and organising the updated collection time myself. Im uncertain if the problem was on the Parcel Force or Parcel Monkey side, but Parcel Monkey didnt check that Parcel Force had provided the service that they sold to me. When there was a problem, they werent aware of it. I paid for a premium 3 day delivery service and the delivery is now going to take over 6 days.
17/12/15
Quick and easy. Will use again
17/12/15
Easy site to use, effortless collection and delivery
16/12/15
Failed first time to pick up after waiting in all day. Despite clearly stating the destination at the time of booking. Courier stated "remote are not delivered to every day ". When it eventually arrived the parcel was in good condition with no damage to contents .
16/12/15
Much cheaper than Royal Mail and a lot quicker.
16/12/15
I sent a parcel to Portugal to my parents,door to door it took 4 days and that was over a weekend, brilliant, cheaper and faster than Royal Mail!
16/12/15
I have sent two parcels to my daughter in Japan recently, both arrived in good time using Parcelforce. It cost about half as much to book using Parcel Monkey as it would have to go direct to Parcelforce.
No problems encountered whatsoever.
16/12/15
Very good easy to use service
16/12/15
100% raccomanded!
16/12/15
We ship a lot to & from the UK f& Texas, America. I had several glitches but fortunately my package made it to Cornwell in less than 2 days for half of most companies charge. My package was given to a US domestic Fed ex driver with no scanner. No way to track etc. I waved good bye to ithat package! But low & behold Parcel Monkey found it & delivered in less than 2 days somehow!! My first Christmas miracle! Thank you Glenn.
16/12/15
Excellent service for fast, efficient,and safe handling of my parcels.I have used parcel monkey on several occassions and will certaintly be using this company.
16/12/15
I am happy with Parcel monkey.Strong recommended😊
16/12/15
excellent service in 1 day, tracking service also!!!
Priced very well!!!
16/12/15
Thank you very much Parcel Monkey.
Im very happy with your service and I would recommend this company to anyone.
I was sending my parcel to Slovakia and it was quick and without any problems .
16/12/15
Wednesday past week I checked in 4 parcels. Thursday I got them collected and now Wednesday my sis told me they all arrived in perfect condition. I was a little anxious, like everyone is who sends a parcel with homemade goodies and yummy stuff back home for Christmas.
The Person who collected was quite chuffed that I had the labels already put on all of my parcels. If all of us (using this service) would do that, it really would make things go quicker and easier for the guys who make the "magic" happening. Thank you for your speedy and friendly service.
16/12/15
I used the Parcel Monkey site and found the best deal with DPD who were brilliant. The item was collected on time and best of all a text message on the morning of collection gave an hours window for collection (15:05 to 16:05) so I was not waiting around all day. Item was trackable throughout and actually was delivered a day early to Paris on Monday morning having only been collected on Thursday.
I have so far used 3 different companies to send parcels to Paris and each one let us down in different ways and didnt seem to care that items were not delivered on time or were delayed for up to a week.
I would highly recommend Parcel Monkey and especially DPD for great service and for keeping their promises. Well done and thank you
16/12/15
Posted a large box to Canada. Price was cheapest around and parcel arrived in just under a week. Very happy with door to door service
16/12/15
Parcel sent to Switzerland, arrived in 2 days, great service, thanks!
16/12/15
Looked everywhere to send a 30kg parcel, that wouldnt cost me an arm and a leg! Parcel monkey found me a deal that was 3 times cheaper than all the other companies. The driver arrived to collect the parcel when they said he would and my parcel was delivered in brilliant time!! I will be using parcel monkey again in the future and would recommend them to anyone that needs anything large and heavy delivered.
16/12/15
A very easy site to use
16/12/15
Picked up parcel on time, prompt delivery.
16/12/15
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