We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 237,495 reviews.
Arrived full day late, looking like its been run over. Never again.
28/02/16
Great they got me the cheapest quote to send my package, was collected and delivered on time and no damage what more could I ask for
27/02/16
I scheduled a collection for Monday 2/22. The carrier, parcel force didnt show up. Ibreachednout to them and got true ambivalence. After contacting parcel monkey, it was resolved. Picked up on Thursday. Still, I should expect their carriers to do as promised or do a timely followup.
27/02/16
As I noted, a nice, easy parcel pick-up service - arranged from my desk with Parcelforce picking up the next day - delivered efficiently
27/02/16
Was easy
Dropped The box at The nearest point
Received in 3 days
Good comunicati in from dpd
27/02/16
my parcel to Sri Lanka collected and delivered with no problems...it arrived well before estimated date too! happy customer.
27/02/16
Excellent very fast delivery drop off shop of choice open untill late very informative delivery
27/02/16
Fast efficient yet cheaper than others what more can you ask ..... I tell everyone to try
27/02/16
My parcel was collected on time, taken quickly to South Africa, and would have been delivered on the expected date had it not been for customs delays beyond DPD control. It was then delivered to an out-of -the-way location after contacting the recipient. This was all for a fee much less than Parcelforce would have charged.
27/02/16
Excellent service. Easy, cheap and very effective. I would recommend this company
27/02/16
Spot on service collected my wheels from Norfolk delivered to ormskirk
27/02/16
Process was simple and item collected on Monday and reached New Zealand in less than a week. Will use again.
27/02/16
Easy procedures
Reliable
Affordable
27/02/16
Alot cheaper than elsewhere
27/02/16
Could be made easier to print labels / customs forms
27/02/16
Good service
27/02/16
Great I very happy
26/02/16
no problem with my shipment.good tracking record
26/02/16
No problems, great service.
26/02/16
tried three time to print yodel labels 3 parcel for one customer made 3 labels 1 was scan able and other 2 never recognized with the drivers system. it happened three times
26/02/16
Easy straight forward service. Parcel arrived safely all information and tracking info provided.
Top service
26/02/16
I think parcel monkey is a very good way to find the best price. Very helpful! But There are two issues I went through. My parcels according to the Web site were supposed to be delivered in 4-6 working days; they took 10 days to be delivered from London to Sicily. Secondly the parcel,one in particular way, were completely destroyed, the external wrapping was almos disappeared. Fortunately all the contents were carefully wrapped otherwise I dont know how they could be. There were a couple of fragile things inside. Thanks God the content was intact but I would say this is not always guaranteed.
26/02/16
This is the best choice I could make to send stuff to Greece! I dont regret it :)
Cheap and Fast
26/02/16
All information you need to get the best prices for sending parcels abroad. This is the second time Ive used Parcel Monkey to send parcels to relatives 1 to the USA and this latest to France. Each time the parcel was collected within the timeframe texted to me by polite helpful carriers. My parcel to the address in the States arrived within a week in undamaged condition and the latest one sent to South of France Im sure will arrive in the same condition in a good timespan. Thank you Parcel Monkey😊😊
26/02/16
The parcel was collected on time.
26/02/16
I could not find a way of printing the label. There was no print button on view. I spent 30 minutes on chatline getting nowhere. I cancelled the operation and was promised that i will not be charged for a service i didnt use! I shall not use Parcel Monkey ever again
26/02/16
Very good all round
26/02/16
Very easy to use service - very competitive price. Loved being able to track the delivery.
26/02/16
EXCELLENT SERVICE MANCHESTER-ALGARVE 3 DAYS!
GREAT VALUE AT £20
26/02/16
Fantastic Service. Couldnt rate them any higher!
26/02/16
Reliable and good value as always
26/02/16
Fast, efficient, professional, easy to use service.
26/02/16
It is now 10 working days since the parcel was uplifted. Customer services say that the parcel is at the local post office. The local post office say it is not. The local courier has told parcel force they attempted delivery. There is no evidenc of that locally. The parcel has still not been received.
26/02/16
Well, where to start.... Firstly, let me point out that I signed up to Trust Pilot just so I could write this review and warn potential customers of just how bad Parcel Monkeys Customer Service really is. Sure, theres a lot of positive reviews for them, but thats from people who havent had a problem and so havent had to deal with them. See if you can find a positive review from someone whos had a problem and Parcel Monkey have dealt with it quickly and efficiently?? Good luck with that!! Like many, I have used Parcel Monkey a few times and had no problems. This week, however, I did have some problems with a delivery. This was the first time Id had to deal with their team. Cutting a long story short, Id paid Parcel Monkey for a Next Day service but the item wasnt collected and ended up taking three days to be delivered. As Id paid a lot of money for a Next Day service which I didnt get, I didnt think it unreasonable to request a partial refund for the difference in cost between Next Day and 48hours. As Id paid Parcel Monkey for this service, the only place I cant get a partial refund from is Parcel Monkey... Parcel Monkey simply sent a response stating "Please be advised that we only give refunds to cancelled orders and over five (5) working days of delayed services" I cant find anywhere on their website or terms that explains this. I never signed up to that. In my view, if you dont get what you paid for, you should be entitled to some kind of refund?? Ive tried to contact them several times since and they have simply refused to answer. No response, nada, nothing.... Now, Im sure James will be along soon to tell us all how sorry he is that I had a problem with the courier. Sorry James, but I have a problem with Parcel Monkey and your pathetically bad Customer Service !!!!!!!! No explanation of why my parcel wasnt collected. Policies on refunds that you dont tell customers in advance and then simply refusing to talk to your customers any further. Thats the virtual equivalent of slamming the phone down. Parcel Monkeys?? More like Dont give a monkeys!!
26/02/16
Collected from my door and at the destination next morning, cant get much better than that.
26/02/16
Couldnt find address and still waiting for it to be delivered four days late, telephoned on a number of occasions, hopefully it will finally get to its destination..
26/02/16
Very efficient and reliable service
26/02/16
Tracking was difficult had to revert to the actual carrier used Parcel was held up and no communication meant it went way past the due delivery date
26/02/16
The recipient informed me that the item had a substantial dent in the side which was not there when I posted it. Deduce the parcel must have been thrown around at some point during transit.
26/02/16
SUMMARY: I booked a service to ship my belongings from the UK to Spain in December 2015 with Parcel Monkey. My shipment included precious personal belongings which were collected on the agreed date. However when the boxes were delivered to Spain, one of them went missing and another one had been reboxed. Lots of items were missing from the latter box and, what was worse, I didnt have a clue about the missing one. In case you wonder, no. Parcel Monkey had no idea about what happened or where my belongings were. Its March, and Im still waiting for a positive solution. CONCLUSION: I will never ever use Parcel Monkey, and you should think twice about it. Dont forget that they dont have a public phone, so imagine yourself exchanging countless messages via their website. Thats the way they operate. DETAILED STORY: I reported it immediately to Parcel Monkey in December and have been exchanging messages with them ever since with no solution to this painful problem yet, and its going to be March in a few days. For whatever reason they didnt seem to pay much attention to this. They said that they hire third party companies to effectively deliver the service and had to check with those companies to see what happened. I kept waiting for an update and trust me, they didnt seem to care less. After insisting, they sent me a bag with some of the missing items in January. I was horrified, lots of my belongings were still missing, including some of my most precious memories, my P-45s, my contracts, other official documents, university assignments, final dissertation, university books, suits, brand new mobile phone and so on. This lost has really affected me a lot, I feel robbed, depressed, very sad and their careless behaviour makes me feel totally disrespected. I obviously reported that there were still lots of items missing. They asked me to send a list of items, which I did. However the flow of communication is ridiculous. When I booked the service in December I also insured the shipment, paying the maximum fee in order to cover my belongings. I simply want my items back, however if they have lost them, which seems to be the case, I demand to be compensated. Theres no money that will pay for my memories, which were attached to my personal belongings. And yes, its nearly March and Im still fighting with Parcel Monkey. This is absolutely unacceptable but Ive learnt the lesson. I will never book any service with Parcel Monkey and if I were you, I would think twice before you do so.
26/02/16
