We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 235,683 reviews.
Excellent and speedy service sending my parcel from England to Dubai
20/12/15
Courier DPD turned up on time. Text notified me when they would be calling, giving plenty of notice. Package arrived at other end as promised. Good value.
20/12/15
Excellent price obtained and parcel delivery went exactly according to plan with pick up and delivery at the scheduled time. Will certainly use again.
20/12/15
It took a while to make the booking as it wasnt clear why it wasnt being accepted, kept saying the address was wrong when in fact I had used too many letters in the notes section that it wouldnt accept, however due to a reasonable quote I persevered and finally got it to work. Pick up and delivery went smoothly and arrived in the time specified.
20/12/15
Really good service - both quick and efficient and good value for money. DPD driver was friendly and really efficient too.
20/12/15
Very good.
Received in 48 hours
20/12/15
Quick, no hassle delivery!
20/12/15
Very fast and efficient pick up delivery driver was fantastic helping with the parcel. You can track parcel anytime, dont know what the service is like yet at the delivery end. I have used this service twice and have recommended them to everyone I know.
20/12/15
Easy to access, sourced a number of carriers which were all good value. The carrier turned up when promised. Delivered as promised. Recommended
20/12/15
Have been using parcel monkey for a couple of years to post presents to Australia and they have never let me down even when I leave it to the last minute posting for Christmas! No problem getting a refund last year when I accidentally sent perfume in a parcel and it was returned to me with no hassle and a full refund. Would recommend this site to anyone. Well done you guys!!
20/12/15
The use of Monkey parcel is a organised and easy to access. The liaison between parcel monkey and the delivery company is good, as well as clear instructions on how to arrange for the packing and delivery. It is a valued approach to receive emails and reminders of the pick up and delivery. It is disappointing that having advertised a 2 day delivery and had a pick on Wednesday, the parcels have not been delivered within this time period.
20/12/15
Quick and easy to arrange - good value and excellent service
20/12/15
A+. Job well done.
20/12/15
My Customer is delighted that the parcel arrived on time and undamaged, another 1st class service delivered by Parcel Monkey
20/12/15
All in all an amazing experience for someone that is normally very critical.
20/12/15
Timely. Reliable. Affordable. Thank you.
20/12/15
Excellent service and value for money, could not fault it.
20/12/15
Quick and got to Australia in 2 days with no damage. Cheaper than the post office.
20/12/15
Despite the negative reviews that worried me a bit, I had a timely delivery via DPD. The price was around 15.- where Royal Mail wanted 80.-. It was very easy to navigate on the app and the website. I will definitely use this service again.
20/12/15
QUICKLY +++++
20/12/15
Totally trouble-free and prompt delivery.
20/12/15
Very good service, easy to use website and reasonable cost. Parcel was collected day after order, and then it was received in Jersey three days later in time for Christmas.
20/12/15
I found the service I needed on this site. The courier collected and delivered in a timely manner.
20/12/15
I am happy to have used parcel monkey as my was delivered except for very minor delays for the first three luggage of the four I sent.
20/12/15
We needed to send a parcel & it was rather close to Christmas but it was delivered on time for a fair price.
20/12/15
Very happy, had many choices to send my oarcel. It was easy and fast. I will use again.
19/12/15
Sent a courier to collect my lost luggage from London and deliver to my workplace. Service was a reasonable price, speedy and efficient without any problems. Items arrived undamaged.
19/12/15
I was browsing for a site so i can send a parcel, knowing my local post office they would hve charged me £40. Found ParcelMonkey and filled in all details required. Best thing!!! The price, where i would have paid £40 through post office, i had paid £17 on parcel monkey. The response was rapid. Very reliable and good for proce. Looking forward to use Parcel Monkey again in near future.
19/12/15
micjael randall, i paid for a parcel to be picked up and taken to france and no one has returned my emails, ref,pm4147000, what a shower i think i will stick to the post office
19/12/15
Great ,,,,,,,,,
19/12/15
Half the price of sending with parcel force yet had the same service
19/12/15
I sent two large parcels to Germany. They were collected from my home address at approx. 11.oo a.m. on the Monday, and my son telephoned me midday on Wednesday to say they had arrived. The Delivery firm used was Parcelforce. I have used them before and they have always been satisfactory.
19/12/15
Parcels collected and delivered exactly as promised. One fragile parcel was split open, fortunately the contents survived. However no matter how good the service is, in the end, not having any phone or email contact is hopeless. I did have an issue with my labels but no way to contact anyone. So would not use Parcel Monkey again nor recommend.
19/12/15
Excellent choice! Have used it twice for parcels within the UK and internationally to Eastern Europe. Good value for money! Will definitely use again!
19/12/15
Website easy to use, kept up to date with the whole process when items would be picked and and dropped off brilliant
19/12/15
Very good! People very friendly! Parcels arrived on time.
19/12/15
Very easy website to use, incredibly good price, sent a Xmas parcel to my son and his family in Rhodes, Greece. It arrived safe and sound within about 6 days which I think is really impressive considering I had left it so late, and there was a weekend in the way. The parcel was collected from Derby the next day by Parcel Force and it was a Euro Priority Home service or something like that and only cost around £30. 10/10 Thank you and well done
Shirley Reed
19/12/15
Thank you. Very proffesional. Helpful. Fast delivery. Easy to book with. Will use this servise again. Much better and cheaper then royal mail.
19/12/15
Excellent timing and price. Speedy service , would definitely recommend!
19/12/15
good....I HAD hoped for the best and got it.
19/12/15
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