We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 236,124 reviews.
When booking was told delivery 3-4 days. Actual delivery took twice as long. Tracking showed conflicting information.
04/01/16
good service
04/01/16
For the second time this Christmas I used ParcelMonkey to ship a present to Ireland and for the second time the courier didnt deliver it to the correct address or even attempt to deliver it to the alternative address specified.
DPD SUCK!
I cannot fault Parcelmonkey for this as the4y got me a good price and changed the collection address when an issue with it was pointed out to them.
04/01/16
Would definitely use again.
04/01/16
Very easy to arrange and book online and printed labels off no problem. Parcels were collected next day by Royal Mail as arranged and delivered to recipient under 24hr later as agreed. And all for less than half the normal Parcelforce price. Brilliant.
03/01/16
unacceptable !!! since 29th December i am still waiting for someone to another courier which i paid. i am calling...writing...no one care...no one call back ... how long i have to wait? Who is going to take responsibility? All the time im speaking with another person..no name....
03/01/16
Nothing much to say - excellent services, delivered when requested. Reasonably priced.
03/01/16
Could drop my parcel into a collection store nearby when the post office was closed. Parcel reached destination next day plus the advantage of being able to track my parcel unlike some other couriers
03/01/16
This business doesnt seem to use any email verification for new accounts or emails. I have not signed up to use their services, yet it seems someone else has with my email address. Ive contacted the business via email, after asking for it on Facebook (as they dont give contact details on their website), yet have not heard anything back from them. Im still getting emails from them, although I requested that my email address is removed from their system immediately as I had not signed up for an account. I consider this to be a data protection issue, and I would never consider using this company because I dont know what they do with real customer details if they cant seem to delete my email address when Ive informed them to remove it from their database due to not signing up for an account.
03/01/16
The courier arrived outside of the hour window theyd requested (30mins either side of the pick up time).
Driver was pleasant and helpful, item successfully delivered.
03/01/16
Excellent service, and reasonable delivery charges.
03/01/16
Parcel Monkey never disappoint, perfect service with excellent range of products
02/01/16
Everything went as described on the Website. A resonable price for an effecient service; it couldnt have got any better.
Ill be using Parcel Monkey again, for certain.
02/01/16
After being let down by ipost I decided to Give parcel money a try. Service was amazing via parcel force. Got picked up and delivered with out a problem. Highly recommended.
02/01/16
A friend told me about Parcel Monkey, and I used the service for the first time, to send a particularly heavy, Christmas present. The whole process was so easy and efficient and I will definitely use them again. Thank-you !!!
02/01/16
Hi, I had to send a parcel from Edinburgh to Italy. With ParcelMonkey I had a great experience: easy to find the perfect way for me to send it, the parcel is arrived on time without any surprise. I will recommend this because it was cheaper compare to other options and also because everything went ok.
02/01/16
i like parcel monkey as it gives you all the couriers and prices to compare on one page.
02/01/16
This was my first time using Parcel Monkey, it was so easy and convenient to use, represents excellent value for money and extremely efficient. I would not hesitate to recommend them based on this experience.
02/01/16
Excellent service no hassle and kept me up to date throughout.
02/01/16
thanks so much - got to France all good!
02/01/16
Fast and easy. Thank you
01/01/16
Parcel containing several Christmas gifts sent from UK to Perth WA, Upon receipt, it was found that parcel had been opened sometime during transit, & one item had been removed. Parcel had been badly re-sealed using different tape. Referring to Parcel Monkey for investigation & possible compensation.
01/01/16
Quick pickup quick delivery excellent
01/01/16
A good & efficient service all round .
Brendan Sheehan.
01/01/16
Ive used parcel monkey for the past year and had no problems at all, book the service, print of the label, parcel gets collected and delivered. What else could you expect. unfortunately my experience this week had put a bit of a cloud over proceedings with parcel monkey. ( and I know its xmas but, my customers expect good service, even over xmas holidays so why shouldnt I) It started with a parcel that hasnt arrived, not parcel monkeys fault directly as they use third party agents in this case parcel force, however Ive been chasing for 4 days and Im no better off today than I was when I started. All you get is standard responses, we will look into this, we have contacted the courier, we have contacted the courier again etc etc. but no actual information. and unless you email for an update it appears that they take on no responsibility at all. if that was bad enough I went to send another parcel, booked the service, went to print the label, and I cant print it, some error to do with a PDF file. thinking it was a PC problem I have tried another PC but same error and unable to print of the label so I cant drop the parcel at the post office. raised a problem with parcel monkey, standard response "your label is available" well thank you very much but I cant print it. how is that response in any way helpful. email me a copy or something. seriously considering other ways to delivery larger parcels, maybe pay the extra and deal with parcel force direct and pay the extra to get a good service.
01/01/16
Our parcel was not delivered as apparently the driver couldnt find it we were informed that the parcel will be returned to us but unfortunately still has not arrived over a week later
01/01/16
Disgusted with this service beware! I should have checked the reviews before sending my parcel, I took the day off work and waited all day as promised via my collection date that someone would come to my home and another courier. I Waited since 9am in the morning and called 3/4 times late afternoon and was told repeatedly someone is on their way and will be at my home as soon as possible. I had waited all the way till midnight and no one had came and the call center had no idea where the driver was!!!. I wasted a whole day waiting for these bloody people to come and another courier. I had wasted my time and salary and work on this utter ****! I had to call again the next day and they told me they are very sorry and someone will come in the morning. I phone 5 times the next day and got transferred to various departments only to find out that it was already 4.00pm and still no one had came and the women on the phone was unapologetic, rude and cut me off 3 times! I had enough only to find out that a driver finally came at 6.00pm on the next day to another courier. He was so rude, did not even explain why this happened took the parcel and left! Awful awful experience Absolutely disgusted with this service will never use it again If I could rate 0 stars I would ! Hideous company
31/12/15
As always, no problems with pick-up or delivery even during the holiday season.
I always use the company and highly recommend. 10/10
31/12/15
Delighted with service - prompt collection, ease of use of web site, competitive price (they were all expensive!) prompt efficient delivery and best of all my sister sent me a text to say it arrived and "it didnt rattle"
31/12/15
Really easy to use and excellent service did what they said they would when they would.
Dont use parcels services often but would definitely use again.
31/12/15
The delivery company we were allocated was Parcelforce . It took three attempt for their driver to collect console table . ( we choose afternoon pick up as a sender working every day until 2.30 pm . On a first day driver arrived just after 12 , second day the sender daughter agreed to stayed at her mums house until she comes home but at around 12 ish driver arrived and refused to collect table as it was not wrapped ( we thought it would have been a good idea so driver sees what it is and treat it accordingly ) . On day three after wrapping it is bubble wrap and plastic it was collected but because it was to close to Christmas was somewhere is their depot until 30 December . I stayed all day at home wondering where the item is . Later checked on Parcelforce web where it was stated there has been attempted delivery . After calling depot I was told : a) that there was no- one at home , b) that someone in property has refused to accept item and c) that item was badly damaged pile of wood that driver decided to sent it back to seller ???? We did not know which one of these lies to believe ?
31/12/15
Promised pre Christmas delivery.
31/12/15
I had to get a high value parcel across to the other side of the Country, with some degree of confidence it would arrive intact. I chose Parcel Monkey as my previous experience went well. I was able to select the best value service with a local drop off. The recipient has already confirmed the package arrived safe & sound.
31/12/15
Excellent service. Only downside is that you can pay cash at post office. Otherwise I cant fault them.
31/12/15
Very impressed by the efficient and excellent service. Had to send a last minute Christmas parcel to Germany which arrived in time! Well done! Plus - the price was very reasonable. Would recommend parcel monkey any time!
31/12/15
Package sent to USA , paid for 2-4 day delivery on global express priority. Parcel to be picked up next day .....driver was courteous although didnt come to late afternoon, 13 days have now passed and package still not delivered, our daughter and niece has spent her first birthday and Xmas away from home with No presents, Im totally gutted.
31/12/15
A fraction of the price of Royal Mail. They collected my parcel from my door on 23 December and delivered parcel the next morning on Christmas Eve. Would highly recommend!
30/12/15
Really happy for finding Parcel Monkey. Easy, fast and cheap way to send something overseas. Will recommend it %100.
30/12/15
Nothing else to add. Very satisfied costumer.
30/12/15
I booked and paid for the classic 2-3 day delivery when actually my delivery took a whooping 8 days
30/12/15
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