We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 236,904 reviews.
Parcel sent to Japanese address - the form was very unclear as Japanese addresses follow a different format. (I cannot be the only person to send parcels to Japan). It took an unusually long route. I then opened a support ticked to advise the full address (in Japanese and English), but it still took three more WORKING days to find the recipient - and HE HAD TO ARRANGE COLLECTION OF HIS PARCEL HIMSELF. Parcel was collected on 29 January, was collected by the recipient (not delivered to) on 10 February.
10/02/16
This is the first time we have used this service and will definitely use it again.
10/02/16
Simple. Found me a cheaper option with Parcelforce than I could see on their own site, so Im happy. Ill come back next time.
10/02/16
Great service... just a shame its all print your own documents
10/02/16
They sent me the wrong label, then lost my parcel. They then sent me 6 messages saying they apologise my parcel has been damaged, they are sending it back to me and refunding the delivery charge. No compensation. When I complained it turned out the messages were sent to me by mistake, some other unfortunate persons parcel is damaged. Eventually they located mine, still at the drop off point waiting to be picked up. Clowns. All of them!
10/02/16
Package collected on specified date, shipped via chosen carrier without issue. Lots cheaper than going via parcel force directly.
10/02/16
Its not the first time I have used Parcel Monkey and I can honestly say that I am very happy with the service provided. No fuss, parcel picked as agreed day and then delivered in Spain a day earlier than expected. Brilliant!
10/02/16
It has been two weeks since my parcel was collected and still no news about it. First and last time I use Parcel Monkey
10/02/16
I love that it was picked up from my home as I work from home and I could stay in all day. This suited me.
10/02/16
System easy to use and upload the information. Happy with service use them all the time. Thanks
10/02/16
Parcel monkey were so much cheaper than going through DPD they kept me informed
Of when they were coming to collect the parcel and even gave me a 1 hohr window of what tkme they would collect so that the whole day wasnt wasted. The website had an update of where exactly the parcel was so everything went smoothly. Excellent company
10/02/16
I had to arrange a parcel pickup at very short notice. This was no problem and price was good and quick delivery too. Great. Thanks.
10/02/16
This company provided a service at less than a third of Parcelforce and picked up the item within 2 hours of booking.
First class service - we will use again.
10/02/16
Everything arrived in perfect state.
10/02/16
Easy to use: put details into site, select best option, pay online (no going to the post office), print label and wait for collection!
10/02/16
I was surprised how easy Parcel Monkey was to use, the price comparisons came back very quickly (far quicker than individual searches) the courier prices were cheaper than individual quotes, it was easy to the book my preferred courier and delivery service.
I sent 2 parcels to one address at the same time.
Recommended
10/02/16
No one turned up and no communication to tell me to tell me they werent coming
10/02/16
Parcel picked up on time and delivered to Germany within 3 three days
10/02/16
Easy to arrange. Great price for bulky item. Delivered before mid day, the day after delivery. Very happy with service.
10/02/16
Every uninformed as promised
09/02/16
easy to use website and great prices
09/02/16
On time in both countries - excellent
09/02/16
Seemed very straight forward. An improvement would be some way of narrowing down the pickup time.
09/02/16
First time ever used this way to pick up eBay win
09/02/16
All went swimmingly well. Dropped my parcel off and was delivered and signed for 2 days later. At nearly a third of the cost of Parcelforce 48. Will be using again
09/02/16
The delivery was supposed to be made in 2 days (from London to Germany), and it was made in 7!!! It actually took 2 days just to go from the pickup point in Soho, to Kings cross, where it left for Germany (which is a 15min walking distance!)
09/02/16
All in all very helpful and well organised although I had a slight problem on the websites as I got confused with the zip code to where I was sending my parcel to ! But a quick chat to support sorted it . 😊
So I can say I will be using this site again in the future .
Thx Rich B
09/02/16
Quick and easy.
09/02/16
This was so easy to use, cheapest prices found and local drop off point!
09/02/16
Very good was the booking and collection of parcel. But for some reason my password wouldnt work second time so couldnt get into my account. Asked to reset password 5/6 times but got no email to reset password, no number to call. Went round and round in frustrating circles and wont be able to use again as cant get into account so they have lost a happy customer.
09/02/16
Very pleased with the whole experience straightforward would definitely use again love the tracking link which I used would definitely recommend to others only thing Id say is I wish there would of rang or texted before the delivery I did leave a note asking for this but otherwise fantastic service and so much cheaper then the rest thank you all
09/02/16
After paying for and booking a collection for 24 hour delivery, no one came to pick up my parcel on the day stated, despite Parcel Monkey emailing to confirm I had a collection booked for that day. I went on to their website and re-booked a collection for the next day as it was a matter of urgency that my parcel was delivered. Since the collection pick up was from my home address I obviously knew it hadnt been uplifted however I doubt they would have let me know had it been a different address. The next day the parcel was collected, however now when I try to track it using the number provided in the second confirmation email, it says the tracker cannot track the parcel at this time. What it the point of having a service that cant confirm whether your parcel has indeed been collected or not, cant tell you when to expect the courier and cant track the parcel to make sure its been delivered. Who knows if my parcel got to its destination?! Certainly not me, the paying customer. Absolute nonsense. Hire a service designer, because your service sucks.
09/02/16
I couldnt believe the difference in price to Royal Mail. It was less than half the price and I was also able to track my parcel. Taking it to my local drop off was very easy no more trying to park at the post office.
09/02/16
What it states on the web site is what you get. Four days from UK to USA. Brilliant.
09/02/16
Does what it says on the tin.
09/02/16
Didnt know who easy it was to set up and pay for a courier, to pick some items up for me, very near the other end of the country, This time around, I would have no problem going the same way again. easy to book, easy to pay, and a very good price for the service.
Be good if you could get some sort of timing on, picking up, and dropping off, but thats in the perfect world.
Which I guess cost more money, so if you have the time to hang around for this service, you couldnt do better.
09/02/16
easy to use , best price , happy customer
09/02/16
The website was very easy to use, the parcel took two days door to door from rural England to Colombia, cant complain at that!. The tracking service worked well and it was good to see the progress my parcel was making.
09/02/16
Easy process, simple paperwork, picked up and delivered all according to plan.
09/02/16
I have shipped my goods including insurance .. Not only it took a month when they said 3 - 4 days the goods were damaged and when I asked them to pay they refused saying that it was not packed properly since I used packing foam instead of bauble wrap. Furthermore they charged extra money from my account . Absolutely pathetic service. Delays in customer service response, rude and scammers. Dont fall for them people.
09/02/16
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