We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 235,681 reviews.
Two separate transactions to named chalets in the French Alps at a very competitive rate, both of which arrived before expected dates and easily tracked to the door! Just perfect for this time of the year! Well done Parcel Monkey. Impressive service!!
21/12/15
My parcel to Senegal was picked up and delivered on time. Easy tracking.
21/12/15
Great service, was sent a time slot on the day of collection, the collection was made within that time slot and the parcel arrived in Singapore 4 days later. Would definitely recommend.
21/12/15
Very good service thank you
21/12/15
Tuned up on the day to take the parcel but had no room in the vehicle to fit the boxes in and then had to come the following day! The vehicle was very untidy if sorted vehicle out might of had room to fit the parcel!
21/12/15
To post Christmas parcel to Holland through post office would have been £45 uninsured. £15 from Parcel Monkey - there in 2 days. What more needs to be said - will definitely use again.
21/12/15
1st time i used Parcel Monkey (review below somewhere) there was an issue with the tracking of my parcel, it arrived at the destination - after me chasing up several times a day - on the very last day that it could have been. PM apologised, and advised that it was another carrier who the issue was with. So i decided to try again...this time choosing Parcel Monkeys own tracked int delivery - paid a premium, but delivery stated 1-3 days worldwide- so I went with this. Parcel picked up Friday morning. All day and weekend trying to track my parcel - the website still says NOW that it is awaiting collection from ME! No tracking number provided, have been on to Parcel Monkey 5 times, and apparently my parcel hasnt even reached the UK central hub. I cannot believe this is happening again, this is such an important package and I thought I could rely on Parcel Monkey keeping to their terms..however it seems once again, they are serverely lacking in customer service, and even more so on their actual delivery service. I will update again tomorrow/Wednesday - which is the last day that the time states it would be there by - hopefully someone will have a clue as to where my item is, and that it will be delivered before christmas (otherwise theres no point) If not, then i shall be taking further action, as this is completely unacceptable.
21/12/15
Nobody else to blame but me.
I had put perfume/aftershave in my parcel which I now know is a big NO NO
My parcel was returned promptly not damaged and all in tact.
I had to remove the items and re send which cost another £30 but still much cheaper than Royal Mail quoted.
Easy to track and delivered to my daughter in Norway to her home.
Will Def use this service again.
I had a letter from parcel force to say I can make a claim for my first parcel but I would have to do this via Parcel Monkey..any ideas?
21/12/15
Thanks for great service & happy Christmas :)
21/12/15
Sent a parcel to Europe, its been now 6 working days and I still dont know whether parcel has left British soil or not. When I look tracking it look like it been delivered back here.
21/12/15
UK to USA IN 3 days in week before Christmas. Thanks Parcel Monkey & Parcel Force.
21/12/15
I used DPDs drop off service via ParcelMonkey, and found the whole experience very straightforward. Order the postage, print the label, drop the parcel off. Two days later, it was at its destination on time (despite it being nearly Christmas).
21/12/15
BRILLIANT thank you
21/12/15
I have used parcel monkey for the last 3 years now to deliver my Christmas parcel to Belgium. They have been great each time, parcel delivered on time with no damage and at a cost that is affordable. I have no hesitation on recommending them for overseas deliverys.
21/12/15
Excellent reliable prompt service. ... wouldnt hesitate to use them again
21/12/15
Had to send a 5Kg parcel to India - used Parcel Monkey to compare prices - HUGE difference between eg. DPD and DHL - parcel picked up and got there within a week! Very Happy :)
21/12/15
I had heard of this service through a friend at work and decided to try it out! Website was very easy to use, I booked the parcel with DPD who were also very professional, parcel was picked up bang on time and delivered 2 days later to Ireland first thing in the morning! Definitely recommend to anyone, itll be my first choice from now on when sending parcels home!
21/12/15
Simple to follow instructions and seamless execution. All you need.
21/12/15
Used Parcel Monkey comparison site a few problems with the website, did not allow enough characters in the address line had to abbreviate however parcel arrived exactly when they said it would. Overall very good.
21/12/15
Sent parcel to Portugal and it arrived in 4 days. Excellent service at a fair price. Glad I found you and will continue to use in the future.
21/12/15
Less than 48 hrs from door to door was pretty fantastic and wholly unexpected.
It was so easy to navigate through the website and to print off the label for the parcel. 5 out of 5 Stars for a service that I just cannot fault.
Many thanks.
21/12/15
Paid for 48 delivery, one package received in this time, the other took another 48 hours to be delivered
21/12/15
Thought the least I would get would be international tracking, poor that you dont for the price you pay for the service. Plus, wasnt impressed with the company that picked up the parcel from my house, Yodel, they had no ID to show me they were from the company, other than a little logo on the shirt the guy was wearing. Not satisfied with the service
21/12/15
Delighted the service provided exactly what was promised. The up-dating e-mails were very useful too.
21/12/15
Good value for money. The person collecting was kind, it was delivered within time and the parcel wasnt damaged. So all good!
21/12/15
Placed the order, the parcel was picked up as per instruction. Delivered to California quickly. I would use them again.
21/12/15
Great service,really easy to use and very efficient.
21/12/15
I went to the post office with a Christmas present for my friend in Belgium, they wanted over £30, so I said I would come back later. Then I did a google search and I found parcel monkey. The same package cost me about £15 and my friend got the gift in less than 48 hours through DPD. If I had sent this through normal post he would not have got it for at least a week! I then used parcel monkey to send some toys to my friends little ones in the UK, again parcel monkey found me a great price and the next day they received their presents ready for Christmas. Not only did I save a lot money, I did not even have to leave my house. I was in on a certain day and they came to pick them up on that day. No waiting in the post office as the one person behind the glass deals with that person wanting everything explained and then starts chatting about whatever is on their mind (which happens a lot). I was in my PJs in the warm, then when the door bells rings I hand over my parcel and I get a receipt - its that simple. I dont know why the I would ever go back to the post office again when I want to send a parcel like this!
21/12/15
Will be using every time I need to send a parcel...very affordable and speedy service.
21/12/15
Pros
My package was collected from a London address on Monday, and by Thursday morning it was in Doha, Qatar. the prices were about 70% cheaper than the Post Office. Everything went well and I would recommend Parcel Monkey.
Unbeknownst to me a relative has used the company and liked the service they provided.
Cons
I wasnt told that there were no weekend collections during the initial giving of the quote, it was a bit inconvenient.
there are no set collection times, delivery can take place between 8am and 6pm.
21/12/15
Very efficient service, and inexpensive
21/12/15
Value for money, easy to find a drop off point and good email tracking.
21/12/15
Ordered the courier for last Monday and now after 1 week still no one has come to pick the order.
20/12/15
Great service all the time except when we used UPS and DX of were very late in collection and our parcels were severly damaged .
We allways use parcel force now of which are 5 star and a credit to parcel monkey.
thank cgfurniture.
20/12/15
Good price, on time!
20/12/15
No issues with the pickup, very fast delivery
20/12/15
Fast quotation system, with options, select and book, dont even need labels with some of the carriers.
20/12/15
Great service with rock solid suppliers who are consistently reliable, well priced and great value for monry. Every parcel delivered on time, with no damage to parcels, and consistently friendly and efficient service. Definitely recommend
20/12/15
Excellent and speedy service sending my parcel from England to Dubai
20/12/15
Courier DPD turned up on time. Text notified me when they would be calling, giving plenty of notice. Package arrived at other end as promised. Good value.
20/12/15
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