We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 236,112 reviews.
I used parcel monkey to send several parcels abroad. It showed me the best options available. I received great service from all providers. All parcels arrived within 3 days of posting and it was good value for money.
I will definitely use Parcel Monkey again.
24/11/16 by Vannessa
We used Parcel Monkey for the first time. We were sending Biscuits to Poland. The parcel was picked up on time, we had updates on the progress and an email telling us when the parcel would be delivered. Google soon changed the Polish to English and we were able to notify our Polish friends when the parcel was being delivered. When it arrived it was unwrapped and all the biscuits were delivered in tack. Well done Parcel Monkey, got it right first time and delivered a fully in tack parcel. A*
24/11/16 by Mr Hill
Got a competitive price service was quick with no hassle
24/11/16 by Customer
All very simple and reasonably priced
Will use again
24/11/16 by Mrs Tracy Thomas
Parcel delivered to Spain on Tuesday after dropping parcel off in the Thursday. So pleased with the service. So much better than Post!
24/11/16 by Dog owner - from Cambridge
Very easy and no problems.
24/11/16 by OC
No issues. Booked next day great price. Collected and delivered as expected. Love the customer signature box to view. always use parcel monkey for next day on heavy parcels thank you again.
24/11/16 by Diane
effortless parcel services at a decent price
24/11/16 by Unofon
First time sending internationally, I followed the instructions to the last word and my parcel was picked up friday in the UK then reached its destination Hong Kong on the monday! Very good service and I am happy to recommend to others.
24/11/16 by Customer
Brilliant pick up driver and totally excellent service all round, reasonably priced, will definitely use again. Thank you
24/11/16 by Dougan
love this service will be recommending to all i know keep up the good work parcel monkey
24/11/16 by Customer
Did not arrange collection my parcel through DPD as promised. Took my money and thats it. I will never use again.
24/11/16 by Customer
Very happy with the service.
24/11/16 by Customer
Fantastic online service
24/11/16 by Customer
Good and faster delivery
24/11/16 by Customer
Have used Parcelmonkey several times whenever their price for the given parcel was the lowest. This time I had the parcel picked up within a few hours on the same day and delivered abroad just a few days later. Across several platforms it was the cheapest price for my large parcel. A 3 day service it was even cheaper than other platforms and Parcelmonkeys own 5 day services. Only very slight nag is that you have to wait around 10 mins for your label to get produced. I imagine that being a bigger problem if you have many parcels to send.
24/11/16 by Pablo
fast no hassle delivery. fragile and all in 1 piece. Delighted will use again and was also a fraction quoted for delivery by the seller. Collection for delivery all done online easy and convenient. Well impressed ????
24/11/16 by KENNY (isle of lewis)
Was very pleased will the delivery and the postage process
24/11/16 by Frank M
easy to book online collected & delivered on time
24/11/16 by Customer
Parcel Money is fast, efficient and cheap. Could not ask for a better experience
24/11/16 by Customer
Would recommend Parcelmonkey to anyone looking to save money on shipping costs.
24/11/16 by Customer
Does what it says.
23/11/16 by PH
I was very pleased with this service. Pick up was good. Tracking was good. Delivery was made within the week. Very pleased all round.
23/11/16 by Mrs Prew
My first experience of Parcel Monkey was OK but not without problems.
This time from pick up in Devon to delivery in Zurich was faultless and so much cheaper than anyone else.
23/11/16 by John
Used parcel monkey for the first time to send a parcel to usa. Great price and all round service.
23/11/16 by Neil Giles
Simple to schedule a pickup, and when there was a problem - which turned out to be not their fault - they were good with communication and support.
23/11/16 by JS
Item still hasnt arrived. Booked a 24hr service 5 days later it still hasnt arrived. The tracking information has not been updated since it was collected so useless having the system. Customer service is terrible have no idea where my parcel is. Say they will get an update and contact me but they dont Sham of a company DO NOT USE
23/11/16 by Dionne Zollner
perfect services at good price
23/11/16 by sten
Tracking takes a little while to kick in but once there it works all the way and got to destination fine.
23/11/16 by Customer
Fast and efficient at a great price
23/11/16 by Andrew
Waste of time if you want it there on time through parcel force
23/11/16 by Customer
I always use My Hermes but when I got a 50% less quote from Parcel Monkey used them for the first time and they were brilliant. Will use again
23/11/16 by Nora
Saved myself 60% on postage cost.
23/11/16 by Mark B
Parcel Monkey offers great prices and using it was easy and efficient; I received an immediate confirmation email along with a tracking link. Problem was, I ordered 48 hour express delivery via Parcel Force and the actual collection and delivery process took three and a half days, thats not including Sunday, which made four and a half days processing time. I am concerned that, because Parcel Monkey offers such cheap prices - on this occasion about half what a direct order through Parcel Force would have cost - the carrier puts these referred orders on the back burner: if they are making less profit perhaps they put their direct orders first. Might try Parcel Monkey again using a different carrier.
23/11/16 by KB
Always good quality - low cost couriers.
23/11/16 by BOX Security Limited
Every step was easy and delivery was very fast!
23/11/16 by C Prayag
It was very easy to book my parcel online and drop it off at the post office. It arrived in a week and was a reasonable price. I will definitely use this service again.
23/11/16 by satisfied customer
Cheap and very clear!!only thing at the delivery all the packages were almost opened and ruined!Fortunatly there were just clothes!a part from that very good job!
23/11/16 by Customer
Im impressed. Inexpensive and efficient.
23/11/16 by Ted Smith
I sent a parcel to Valencia in Spain and as promised on the delivery it arrived on time.... I was notified on every occasion where my parcel was. I would highly recommend this company to all my friends and relatives. Keep up the good work Parcel Monkey you are doing an amazing job.
23/11/16 by mrs Jas Bachu
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