We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 235,665 reviews.
great value and service
03/11/16 by Mr M Brennan
Parcel collected on time and even though I had mistyped the SA address it was delivered 2 working days later. Will definitely recommend and use again.
03/11/16 by Tricia
Excellent service and fast delivery, will be using them again. Donna.
03/11/16 by Customer
Have used parcel monkey ( parcelforce)a few time.. The delivery man is very helpful with the parcels
03/11/16 by Sharon
Nice ease of website, no problems at all, everything fine
03/11/16 by Customer
Paid my Money for 4 Packages to go from the UK to the US Didnt receive any email containing labels. Chat window person told me to hand write the address on the Box. Really ? Label email arrived 19 hours later In the US I was able to track the packages until it said "Addressee has been told to come and pick the packages up" Nowhere did it say where they were, Los Angeles, Houston, New York ??? a clue would have been nice. Chat window operator told me to wait until the next day, they - the US Parcel Monkey - couldnt help me Finally found the packages were at the local Post Office, so i went and got them. My goods arrived safely and quickly, Ill give them that. But the whole dealings with PMonkey was throughly unpleasant, and annoying.
03/11/16 by Bob
Trustworthy company - excellent service.
03/11/16 by Emma
Far better service than from other internet shipping brokers I have used. Highly recommended, I will definitely use them in the future when I have parcels to send.
03/11/16 by Managing Director : Steadfast Engineering Supplies Ltd
Everything works as it should. Easy, hassle-free service!
03/11/16 by M Mitchell
Waited in 3 days in a row for collection and no show email customer services and still no reply!!
03/11/16 by Customer
Even Premium Pre-9am next-day service booked with Parcel Monkey fails. Utter rubbish service with many IT problems. DO NOT USE THIS CARRIER WEBSITE.
03/11/16 by Stuart Grimes
At the end of the day it is all about price. Most parcel delivery companies can achieve delivery of a parcel. All generally are very good with excellent tracking systems in place. The trick that Parcel Money has is that it compares prices and allows you to select the best value. You get an account which saves all your details. The only thing of criticism is that the website does not make everything quite as clear as it should and there is an annoying little monkey which keeps popping up. Apart from that it is a really great tool and once you know how it works, absolutely brilliant - I use them all the time and highly recommended them.
03/11/16 by Mr Christopher Miller
Cost effective , easily tracked , very efficient and arrived safely in South Africa in 4 days ...brilliant
03/11/16 by Teddy the Pei
Went to the post office £80, went to the Internet took 5 mins to check and £18 through parcel monkey delivered by parcel force to be collected from the same post office. Online form had issues with the delivery email, so reused the sender one and all was well. Arrived as expected, very good service.
02/11/16 by Customer
Excellent service, easy to use & quick pick up & delivery.
02/11/16 by ELAINE BENNETT
No time specified for delivery as I hadnt paid for that. I had no idea I hadnt paid for that as I assumed that was standard now. I phoned the Bristol depot 4 times and each person was extremely unhelpful.
02/11/16 by Customer
Very happy with service. Booked online and Printed label and dropped off at post office the next day Thursday 27/10/16. I received a call from my recipient to say parcel had arrived 2/11/16. A lot cheaper than sending direct through post office. Will definately use again.
02/11/16 by darren watkins
I sent a 1 single golf club and there was a typo entered via Courier, now parcel monkey wants to charge double. Well this is not happening Is the quality of service in the name MONKEY Not happy and I will take further action if necessary
02/11/16 by John Burrow
We only used DPD; booking on Internet and label print no problem. drop-off centres very near by. We used Halfords which gave us a helpful service. Value for money with DPD very good, other couriers rather expensive. Very good tracking and fast 1-day delivery. Well done.
02/11/16 by Customer Theo Rebergen
Here at Curtain Wizard we send out parcels in a day to day basis. We decided to give Parcel Monkey a try as the prices quoted were very reasonable, since using them two month ago we have never had a problem, the prices have always been good and not yet once had a parcel been undelivered, misdelivered or returned. If only every company we deal with was this competent.
02/11/16 by Alan from Curtain Wizard
UK-Singapore Parcel within 4 business days. Great, Thanks.
02/11/16 by ExPat's Sister
I have used parcel monkey several times and like the service. Its fast and easy to use.
02/11/16 by Lauren Waters
As always you collect and deliver quickly and with a very helpful attitude.
I would only ever use Parcel Monkey you are the best!
02/11/16 by Julie S.
Order was placed on Oct 26th, there have been 2 pick ups scheduled, and still no one has come to pick up the package. You can only chat or email with customer service. They are vague in the answers, and say they have no control over courier pick ups. When I asked for a refund they refused, when I asked to speak to someone over the phone they said that was not an option. Unreliable service, if you want to send something and have all the time in the world for it to arrive, I reckon its a less expensive option. The fact they they are in the customer service industry and cannot actually help their customers with orders or offer a phone number to customers with account issues is kind of ridiculous.
02/11/16 by Kaitlin
Used parcel force... 50%+ cheaper than royal mail site, via parcel monkey.
dropped off at royal mail depot at 5.30pm delivered next day by 2.pm.
(wales to yorkshire)...exelent service when you work with them
02/11/16 by Clive Adams
Simple to obtain a quote and print labels Delivered as said to the date as said. Would use again.
02/11/16 by Derek
Parcel Force turned to collect my parcel, a heavy radiator, within 90 minutes of booking, very impressed
02/11/16 by David Neale
Parcel picked up on time and delivered intact within 3 days. Great service
02/11/16 by Customer
See above comment.
02/11/16 by DIANA LAMPEN
excellent service, thanks
02/11/16 by Hazel
Honestly they shouldnt use DPD as courier service, its not reliable and is so slow. Will use Courier or Fedex from now on.
02/11/16 by whiskas9
Asked for next day to courier letter with railcard in. Assigned to DPD and dropped off at Pharmacy, one of Drop off places. Sadly not picked for over a day and only when I hassled them - rather than DPD being alerted when there is item to pick up, or picked up on daily run, only picked up if there is parcel to drop off. Family had to buy new railcard as it did not arrive in time,so £30 wasted and a 1st class stamp would have got item delivered quicker rather than fee paid to Parcel Monkey Not impressed.
02/11/16 by Mark
I was a bit sceptical at first because the prices were less expensive than going to the same carrier directly. Everything went seamlessly and smoothly with the pickup and delivery. I will definitely use Parcel Monkey moving forward. Thank you Parcel Monkey!
02/11/16 by Shiona
Great service. Delivery was on time even in international delivery. Very satisfied.
02/11/16 by Matt
Sent quite a few vulnerable items using this company, no problems so far.
I manufacture garden ornaments.
01/11/16 by David Stevens/ Fairlight Electrical
The best parcel company around, great price, great service, and no problems
01/11/16 by Peter
I sent an overlocker to its new owner and it arrived as it went, in one piece and was delivered on time too. Many thanks
01/11/16 by Trudy
Was supposed to deliver the parcel instead requested that the receiver to come and collect not the service Im used to Im afraid I expect to get the service that I paid for
01/11/16 by Nathan
I took a whole day off work to wait for this collection. No one arrived. No-one answers the phone number shown on google. Whne I went into the live chat, their response was 2we can do it tomorrow between 8am and 6pm". I explained I wanted a refund and this was not acceptable as I have had to take an entire holiday to wait for them. I cant do it again. They have refused to respond. Avoid avoid avoid!
01/11/16 by Chrissy Brown
Very good service
Kamran Malik
01/11/16 by Customer
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