We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 236,112 reviews.
I have never used a courier to send a parcel abroad, The whole operation was very efficient. I was able to track the parcel online - and the price was far, far less than the Royal Mail. The communication also was good.
30/11/16 by Hugh SAWYER
I was slightly concerned after reading some negative reviews however I decided to give parcel monkey a go and they were brilliant.
My large and heavy parcel was picked up exactly on time and delivered quickly and in perfect condition still. Its not easy to find the warehouse it was being delivered to but they found it with no problems at all.
I would definitely recommend parcel monkey and will 100% use them again.
30/11/16 by Customer
I just wanted to warn everyone about Parcel Monkey. I sent my Brother an expensive Birthday present via Parcel Monkey. It never showed up and the tracking location is vague. I have emailed support at Parcel Monkey no less then 5 times and Ive had zero response. Will not be using them again.
30/11/16 by Mitch Page
Easy to book and the tracking facility is brilliant. Parcel even arrived earlier than expected
30/11/16 by L Henderson
Brilliant , Cheaper than DHL , advise regulary of tracking . I will definetly use it again .
30/11/16 by Veronique Stoddart
probably would not use this service again
30/11/16 by Keith Parker
First, the quote for a parcel to Canada was the most reasonable of all I looked at. The parcel was picked up promptly and arrived in good condition within 4 working days. I would definitely use them again.
30/11/16 by Tim
I have been using Parcelmonkey for over one year and Im very happy with their services. Very competitive rates, trustworthy and helpful staff. Highly recommended!
30/11/16 by Customer
Good pick up and good delivery but e mails sent to me to say parcel left at neighbours which presume should have gone to person the parcel was for.
30/11/16 by Pleased from Cumbria
5 Star - would recommend
30/11/16 by Customer
The on line system works exactly as described. The vans turn up and collect the parcels on time, the drivers are friendly. The parcels arrive where they should on time. No problems at all.
30/11/16 by Customer John D Smith
Items still not delivered (has now been 7 days, should have taken 3-4), driver was unsure of which box to pick up (there was only 1!) then got stroppy over the phone
30/11/16 by Customer
Having used numerous parcel companies to ship back our shopping in boxes from the UK to Europe. This time Parcel monkey and DPD absolutely excelled themselves this time, no quibble with the box sizes or weights, collected within a hr slot from a residential property and recd in perfect shape in Europe less than 48hrs later. We sent 6 boxes back full of stuff for christmas all 30kg, we taped all the boxes really well but you can tell they have not been thrown about and handled well. The price was very cheap less than the cost of a 15kg bag in the hold on the plane and much less hassle. Well done excellent customer service, would highly recommend and of course will use again for our future shopping trips. Thankyou Parcelmonkey
30/11/16 by Happy Shopper
This is the first timeI have sent a large parcel. I found this website and it was simple to use. the parcel was collected as organised and delivered in the time scale. First class service will use again.
30/11/16 by Angela Atherton
The Amazon-appointed courier failed to pick up the parcel on the appointed day and could not be contacted by anything other than e-mail. Parcel Monkey was slightly more expensive (by £2) but they did the job without fuss, and as it was 12 kg I wasnt going to take it to the Post Office! A very positive experience.
30/11/16 by Customer in Staines
A smooth, efficient and value for money Service. Will definitely be using the service again.
30/11/16 by ANITA PAUL
Happy with the service - was a day or two longer than promised but got there in the end. Wish they had a contact number and wish the live chat was a bit more efficient but other than that we were happy with the service.
30/11/16 by Customer
Website was easy to use and book the service I needed however what I wasnt keen on was when you actually enter the parcel measurements the price increased from the original quote! Defiantly handy though seeing all the options in one place rather than having to search.
30/11/16 by Rachel
My parcel was collected by Parcelforce within 30 minutes of my order being placed and delivered the next day, great service thank you
30/11/16 by Ian Pattenden
Excellent – no reservations, I would recommend this company to anyone.
30/11/16 by Customer
Parcel collected on time and delivered within 5 days to Gozo, Malta
30/11/16 by Tony
really cant fault them, they work fast (sending emails etc) and the site is well laid out and easy/friendly
and of course it is MUCH cheaper going through parcel monkey rather than going direct to royal mail
so its a rating of 5 out of 5 from me. thanks so much parcel monkey !!
30/11/16 by Ollie
Make an honest review, okay here goes!
Add your postcodes, find the cheapest prices on all carriers (if you have a preference), weights up to 25kgs (that Ive used) and all round amazing service!
Changed how Ive sent parcels!
29/11/16 by Haxor
Nice and fast 1 hour early which was great would us again
29/11/16 by Tuckley
You are the best
29/11/16 by Customer
Easy to use website. Parcel pick up time was very quick from placing order. Driver was very helpful. Would use again in the future.
29/11/16 by PETER
I sent two parcels to Denmark after realising that it would be extremely expensive using the post office as I had previously done for many years. The saving was so big that I wondered if it would be at the expense of good service but I could not fault this. I chose to send my parcels with Worldwide Parcel Force as having a drop off point was convenient to me. They promised to deliver the parcels in 3-5 working days and this happened. Parcel Monkeys website was easy to manoeuvre and now that I have registered, I will definitely use them again.
29/11/16 by Birgit Porup
I sent various parcels in Italy and all of them arrived nice and safely
thanks parcel monkey :D
29/11/16 by Gennaro
For the second year running Courier demanded payment to deliver a parcel already cleared by customs. Last year it took 3 weeks and an instruction from customs to deliver, this year they want 300 NZ to clear this years parcel. The contents are toys and clothes. We will be sourcing a more honest agent in future
29/11/16 by Customer quarry motors
Very good value for money, fast and problem free. Very impressed.
29/11/16 by Customer
Straight forward easy to use and very affordable
29/11/16 by Robert
Parcel picked up from house and delivered to destination. No problems, no damage. GREAT SERVICE
29/11/16 by Customer
Simple fast and good value
29/11/16 by Carla Baxter
Fantastic efficient service from start to finish.
29/11/16 by Mike
As title. Had to request a refund and go with someone else. Driver turned up a day later to try and collect parcel that had been cancelled.
29/11/16 by Mr Graham Hawkins
Very easy service. Weigh the parcel, arrange pick up and pay online. Print off tracking label and drop off at local depot, a pharmacy in our case. Parcel delivered - no issues. Very good value. Happy.
29/11/16 by Neill King
Very happy with the service from Parcel Monkey
29/11/16 by Joni Snodden
it has been three months! I dont understand how this company can even be trading. Every single comment is a negative one by frustrated customers like me. Three months to deliver a package which should have taken few days. The package have been sitting (after it was returned to the UK) at a Slough depot for more than a month and every time I get the same "we are chasing the courier" rubbish. I called the courier a month ago and was able to track the parcel in 5 minutes. Unfortunately they wont allow me to deal with it as Parcel Munkey should do it but they cant be bothered "as a matter of fact the courier said we are waiting instructions from the Monkeys". And they? They cant be bothered to pick up the phone and sort it out. You should be ashamed of the service you offer. Running a successful business doesnt mean to provide the standard service you are suppose to provide as much as providing a great service when something goes wrong and fix it asap, something you dont even know the meaning of. And please do not embarrass yourself by asking what the parcel number is, as we have been talking day in day out for months and it will only show once again that you have no idea what you are doing. Nor give me the lazy excuse that 99% of your customers are satisfied, because you dont have to lift a finger, except when something goes wrong and that is when you consistently fail. .. "we do not have phone support yet and we are unable to contact you" .. what a bag of nonsense! Pickup the phone, contact the courier, contact me and sort this out.
29/11/16 by Paul
Paid for express delivery for a birthday gift to arrive in Italy in 2 days. The delivery took 6 days including the weekend. Why offer a service you cannot not fulfil. Will look into getting a refund forthe express delivery which did not take place.
29/11/16 by m1tchyb00
Item delayed (adress went lost/distorted while handling the parcel from one courier to another) and badly damaged and they will not pay for it ( I could not check the parcel on time as I was travelling when it was arrived late!). Also pick up was delayed as they did not bother to com to my flat but just asked concierge. when I asked to escalate the issue (at the end they were late and they damaged the parcel) this was the answer Good Afternoon, As you have raised a dispute against the decision made therefore it was an escalation. Unfortunately our decision against your claim will not change. I will never ever use them again
29/11/16 by Enrica
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