We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 236,916 reviews.
amazing service
03/01/17 by Customer
Good service. Could track parcel to its destination.
03/01/17 by Alistair Clark
Collection on time, delivery on time, very easy booking process. Couldnt be better.
03/01/17 by Rod
Have used Parcel Monkey every year for family presents to Germany and always had a good service
03/01/17 by Customer
I paid for 4 - 7 day delivery to Australia for a parcel containing all our daughters Christmas gifts, all packaged well and contents carefully documented. Parcel was picked up from me on 28 November but it then sat in the UK for another two weeks. Shocking service the other end too, with my daughter spending hours and hours on the phone to them, with them never calling back when they promised to. Christmas came and went with no parcel delivery. In all, it took four weeks for them to deliver, by which time my daughter had gone on holiday. She has finally, after chaotic communications with the depot, picked it up today, 3 January. Basically can be summed up in four words: AVOID AT ALL COSTS!
03/01/17 by A Allan
Our Response: Dear A Allen
Sorry to hear there was an issue with the delivery service you choose via our quote engine
Should you have any problems please contact us via a support ticket or Live Chat and we can chase the courier involved to try and get the goods delivered as quickly as possible
Once again apologies for the delays with the service on this occasion
Kind regards
James
Easy and fast delivery.
03/01/17 by Matthieu B.
I sell hundreds of eBay items using other online light weight delivery services, and in most cases I have little problems. This parcel service however have mucked up another parcel and like the last time the almost non existent customer service leaves me waiting 7 days for a reply. Never again, closing my account once this is resolved.
03/01/17 by Customer no more
Our Response: Dear Customer
Sorry to hear you have had an issue with the courier you chose via the quote engine
We offer support via email and Live Chat and we will resolve any issue you are having with the courier
Apologies for the inconvenience caused
Kind regards
James
posted a few days before christmas to Germany and arrived within 48 hours
02/01/17 by Howarth
Picked up a minute after the start of the pick up hour, hows that for timing, and considering it was over the New Year, delivered far quicker than I expected. Perfect!
02/01/17 by Donna Pitman
Very easy experience. Simple, straight forward and no fuss.
02/01/17 by Charlie W
this was much better price than anyone else a quick delivery even though it was christmas
02/01/17 by theresa
Wanted to send a heavy but not very big parcel, insured for £150 without being charged rediculous insuarnce costs offered by one of your competitors. Your freight cost was good and insurance premium was not off the wall. Thanks.
02/01/17 by Peter Wullems
For this service I selected Parcel Force and was charged half the price that I would have paid if Id taken my parcel to the post office and used their rates. Delivered to Europe on time. Cant fault them.
02/01/17 by MT
Excellent from UK to USA
02/01/17 by Customer
i ordered a large toy box, too big to wrap for xmas so left in box,gutted xmas day,corner damaged,i was insured but they said i should of checked straight away,the toy box went to wrong address twice, would not use again,
01/01/17 by Debbie Ayres
Our Response: Dear Debbie
Sorry to hear the item was damaged in transit with the courier, we do not process the goods as a courier reseller. Please get in touch and we can look into this with the claims team.
Apologies for the inconvenience caused
Kind regards
James
Super easy to use and by far the cheapest option out there!
01/01/17 by Customer
Still waiting for the package to be picked up. Despite being available from 0800 -1800 on the day booked for collection and I have had no contact since from the courier or the company
01/01/17 by Paul
Our Response: Hello Paul
We have looked into this and the courier has advised - 23/12/2016 11:57 Leicester Central Depot Collection attempted - customer not available.
If this occurs let us know and we can rebook the collection for the next working day. Please raise a support ticket on your account or a Live Chat and we can rebook this in or cancel and refund the service for you if no longer needed.
Kind regards
James
easy to use, reliable service.
01/01/17 by Annabelle Mackendrick
First time user brilliant service
01/01/17 by Nigel Donohoe
Label contained many errors and had to be rewritten by hand. The sender was shown as someone else! Not very impressed! Wont be using it again!
01/01/17 by Customer
delivered in time in Kenya good job
31/12/16 by Gabor Bajko
I sent a package from UK to USA in a few days via Parcel Monkey for only $42 dollars...Unbelievable cheap and fast. It is Priority Express International via Royal mail service in UK and USPS in USA. I dropped the package at Royal Mail on 28th; then on 31st the package was delivered in USA. The funny thing is I forget to put the Custom Form outside the box; but still it was delivered in USA. No problem whatsoever at Custom. It is a big box 9 lbs (24 in. x 18 in. x 4 in.) for a laptop.
31/12/16 by Tuan Nguyen
Quick and reliable service very much cheaper than p o ! Well done !
31/12/16 by Lynn
All went as I expected .Well done.
31/12/16 by ''LINKA'' Rustic cakes & more .
Took 8 days to get from Glasgow to Shrewsbury, never use them again, as service and price very poor.
31/12/16 by Customer
Our Response: Dear Customer
Sorry to hear there was a delay with your shipment over the Christmas period. We do not handle the goods and checking this it looks like you booked via DPD. Some of the days would not of been working days in this peak period and the couriers time frames are a guideline and not a guarantee I am afraid. This was picked up by DPD on 22nd December having been dropped into the store in the evening on 21st and delivered in the 1-2 working day timeframe of 1-2 days on December 28th.
Kind regards
James
No come in the day of apuntament.
31/12/16 by Customer
Entered package details into their website. Received a quote. Package was shipped. After delivery they charged me almost double the price of the initial quote. The package was a carbon fibre panel for a car, very light 7Kg. They charged me for 101Kg!!!! Thats the weight of a baby grizzly bear! They just took the money from my account, no warning. Will never use them again and have contacted my bank to dispute it.
31/12/16 by WARD
Our Response: Dear Customer
We charge based on the dimensions put into the quote engine and the weight. This is calculated out as volumetric weight, not just actual weight so basically the space it takes up in the courier network. If the dimensions are wrong the couriers then surcharge for the additional volume in their network, and we pass this on to the sender as it is their responsibility to provide accurate details for their consignment. If you are unhappy with this charge then do let us know via a support ticket and we will be happy to challenge the courier on this for you.
Kind regards
James
Great service!cheapest posible,but with all the notifications and tracking.I am going to use Parcel Monkey again in future for sure.
31/12/16 by Customer Martin,Scotish Highland
very good, cheapest rates and delivered on time.
31/12/16 by Carl Sutton
WHY!!! Would you do the normal UK thing and Queue at a post office again, I wouldnt !,
Trust me I have used this service twice now and I am a little overwhelmed!!
I have a daughter in the U.S. And I normally use Parcelforce, but this website / App has changed all that, I do not queue, I do not wait, and I do not take any af my personal time doing what I want to do, which is simply send a package to my daughter.
My parcel was picked up from my house, on time and delivered and tracked...... But you must attach 3 copies of your invoice to your parcel for international shipping
All I can say is I will never go to th post office again!,
I am prepared to give verbal and written endorsements to what I have stated and experiences, you try it once you will never visit a PO again, unless you want stamps!!
MM
30/12/16 by Mark Moorhouse
Excellent fast service to Ireland from the U.K. Exactly took only 48 hrs.
Highly recommend them and will use again myself.
Very reasonable price too. Very pleased.
30/12/16 by Andrea D
Excellent service. Highly recommend
30/12/16 by Customer
First time user. Found the whole process very straightforward. The carrier used was Parcelforce and an extremely competitive quote. Saved almost £40.00. Parcel collected on the due day and delivered within a week to Japan. The tracking system very helpful. Will definitely use Parcel Monkey again.
30/12/16 by Mrs Vivien Cockburn
Delighted with this company. I needed an item delivered from England to Northern Ireland and there were no difficulties at all. I was also able to track the delivery online.
30/12/16 by Customer
I paid for my parcel to delivered to a home address in the USA. I was able to track it ok until it arrived at a pick up point which obviously wasnt where its final destination was meant to be. The person I sent the parcel to was never notified of its whereabouts and neither was I, I had to make a phone call to get another phone number to be rang in the USA, even then it wasnt at the location we managed to locate it to so more driving around to find it.
30/12/16 by SANDRA
Item badly damaged on arrival and purchaser sought full refund
30/12/16 by Scott Flewellen
Our Response: Dear Scott
Sorry to hear the item has been damaged whilst in transit with the courier you selected via our quote engine. If you have opted in for the protection cover please raise a support ticket and we can pass over to the claims team who can assist with this further.
Kind regards
James
I am wainting for a delivery that suppose to take 2 days to arrive in Portugal at my door ... the service was paid more because of that urgency ... I tracked my parcel now and still in Southwark ( London ) ... it was from Peckham , so in 2 days my parcel moved 6miles and that the estimated delivery time is on the 4 th of January ??? Are you joking ??? It suppose to arrive today at my home ! Why do you charge more if you cant keep what you promise ?? Very very very disappointed ! Dont bother with urgency anymore ... I will claim for a full refund . DO NOT RECOMEND ! .
30/12/16 by Paulo Correia
Our Response: Hello Paulo
Sorry to hear about this delayed delivery, we do not handle the parcels as a courier reseller but please raise a support ticket and we will be happy to look into this for you.
Apologies for the inconvenience caused
Kind regards
James
Very efficient and quick service .Could track my parcel all the time.
30/12/16 by Customer Sg
Very surprised the quality of service
30/12/16 by Customer
delivered without problems. Submission was also easy.
30/12/16 by Customer
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