We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 235,663 reviews.
In the last month parcel monkey has messed me about twice. I will not use them again. They literally do not care or listen to the customer, you are pushed from pillar to post. There is no proper customer complaints system and their service has really really let me down. I should have rather gone direct through Courier.
19/11/16 by Matsab
Absolutely well impressed, could have not been easier and really fast delivery ,will not use anyone else
Cheers woody
19/11/16 by Steve Woody
Stopped the parcel off Monday morning and it was delivered by Tuesday lunchtime. Cant get better than that. Would use again.
18/11/16 by Mr & Mrs S Everitt
They didnt collect the package
18/11/16 by Customer
I took the parcel to the post office on a Friday afternoon and was told by the post office that it would be picked up on Saturday morning. Online we could see it only arrived in Reading (just down the road from us) on Monday. The delivery happened on Thursday afternoon, instead of Tuesday, but max on Wednesday. It was really important to me for the parcel to arrive in time, so very disappointed.
18/11/16 by Britta Von Lewinski
Im a regular user of Parcel Monkey and usually its pretty good, but my last experience was a 24hr guaranteed via Parcel Force and it took 48hrs. I understand this is the courier, but Im still having to explain to my customer why it didnt arrive. But the worst experience is a parcel that went missing three months ago and I am still waiting for Parcel Monkey to make good on the insurance claim for this. I opened a ticket and was constantly informed that it was being looked into, but I still havent had a resolution and the ticket was closed 3 weeks ago. Am currently looking for another delivery agent.
18/11/16 by Alex Palmer
Delivery was quick, although the item was damaged in transit. Must have been thrown about. It had fragile tape all over the parcel.
18/11/16 by ashworth
A good experience all the way from signing up to receiving the delivery in Spain. Ill definitely be using Parcel Monkey again.
18/11/16 by Kevin Price
I was impressed with how fast my parcel reached HongKong - everything went very smoothly
18/11/16 by Anne W
From entering all the details on the easy to use website and the physical pick up & delivery, everything went very smoothly
18/11/16 by BigTaps60
I dropped the international parcel at a local collection point on Friday early afternoon for a 2 delivery day to Italy. I expected the parcel to delivered in 2 working days (so by Tuesday). It was only delivered on Thursday morning. The courier involved was DPD and the online information on the progress of the delivery was very poor.
18/11/16 by Gianpietro
Even tho I requested pickup 2 days in advance the packsge was not collected to 3 days afterwards and no explanation given only a rud collector saying where is the package I am in a hurry, will not concider using parcel monkey again there are a lot more friendlier couriers elsewhere
18/11/16 by Customer
I have used parcel monkey in the past but more recently have been using another company with the a number in their name. I had a disagreement with them and they would not listen to reason and hence Ive come back to parcel monkey and Im glad I did.
18/11/16 by Russell
Booked a Saturday delivery. Didnt arrive until Monday. They said sorry and hit me with their terms and conditions. Wont be using again.
18/11/16 by Unhappy Customer
collect on timed collection from us and delivered when quoted
18/11/16 by CARTER BROTHERS (ROCHDALE) LIMITED
Cheap and quick service will use again, thank use!
18/11/16 by Tina
amazing service! I posted a keyboard stand from London to Italy... cheap, fast (it arrived in only 4 working days)... very good!
18/11/16 by Pier Pitton
I wanted to send a parcel to the Netherlands from the UK. I went to my local post office to find that it was going to cost £48 with Parcel Force as it was just over the Royal Mail 2Kg weight limit.
I was recommended to use Parcel Monkey for the first time by a friend. I was amazed to find that the cheapest option was Parcel Force and the cost was a third of that offered to me by my local Post Office.
I will certainly be using Parcel Monkey in the future.
18/11/16 by Robert
Booking the courier was easy, straightforward and reasonably priced. Item was picked up quickly but didnt arrive st destination within the specified 48 hour period. Spoke to someone at parcel force who clearly had an attitude problem, found her very abrupt and only apologised as an afterthought!
18/11/16 by Customer
Unbelieveable! Not only did they not collect the parcels, forcing us to pay for a taxi to deliver it ourselves but you cant contact them or the courier, the courier then turned up a day and a half late despite us cancelling the order. They then dont refund your money very quickly and failed to cancel the second order again even after being asked 3 times and the courier yet again still turned up!! If you want to be robbed blind, please use them, otherwise AVOID AT ALL COSTS you will not get the service you are paying for and not one of them apologised for the issues! They dont even warrant 1 star - willing to bet any 5 star reviews are made up accounts!
18/11/16 by Iain
It is astonishing that when getting a quote you can change dimensions and weight with good margins up and down, the price stays the same. I am not a business shipping regularly quantities of goods, more an individual using the scale in the bathroom to determine the weight. It is then when after 2 weeks you get an extra charge because the shipment had a volumetric surplus of 0.6...... You should advice customers not trying to be specific, rather they should put in the top specs for the quoted price range.
18/11/16 by Mike C
Tried to get a parcel collected from Tenerife, all went through ok. Advised they would generate labels and send to me, to forward on to Tenerife. Labels kept failing, each time it took 3 hours between regenerating, and failure. They told me to keep rebooking, and paying. And then had to chase for refunds. Shocking service.
18/11/16 by jason
Easy and straight forward to book my parcel delivery on-line followed by easily finding a local drop off point and completed by a super fast delivery time! Add that to it being the cheapest I could find to deliver a parcel to Singapore, and you have one very happy customer! Highly recommended!!
18/11/16 by Damo Jackson
Stress-free, simple way of ordering, collection and on time delivery.
17/11/16 by Nina
Easy to use parcel arrived when I was exspected
17/11/16 by Customer
I sent an international parcel via Parcel Monkey, a few days later I was sent an email saying that the parcel was going to be returned to me as, its contents are in contravention of our Terms and Conditions, and I would be charged an extra £5 for the return. They could not give any explanation of why it did not comply, when challenged. It transpired that Parcel Monkey had issued the wrong tracking number to the couriers they had used and the couriers rejected the parcel because of this, not because the parcel had a problem. A trawl around various consumer websites shows that other people appear to have experienced similar problems with Parcel Monkey. When pushed they only wanted to offer a partial refund. Avoid this incompetent bunch of cowboys.
17/11/16 by Mr Paul Buckley
Good price and great choice.
17/11/16 by LSA
Second time I have used them and always delivered on time and keep you updated.
17/11/16 by Customer
Fantastic friendly service, I always use parcel monkey for my larger orders.
17/11/16 by Elite Packaging company
This was a great service. Parcel was tracked and arrived safely at a reasonable price.
17/11/16 by Eileen
Efficient and easy to use.
17/11/16 by Kipperview
Great service but only thing wrong was I had to go to parcel depot to drop parcel off.
17/11/16 by customer
collected from liverpool at 2pm on monday arrive by 10am wednesday in france
17/11/16 by Sue
easy to book, fast delivery, efficient service, happy customers.
17/11/16 by Sarah Kilkelly
Service is ok and so far totally reliable. But despite measuring parcels for overseas destinations, annioyed to be billed further when packages are "laser scanned" for size. So potential savings are lost when additional costs are added.
17/11/16 by Martyn
Be aware, book once, they hold your card details and use them without any authority. FRAUD!!
17/11/16 by Andy Jones
Package was here before I expected it.
17/11/16 by nitin m
Not bad, can be improved!
17/11/16 by Rob Vt
Parcel delivered , door to door , arriving at destination in France , intact and within THREE DAYS ....EXCELLENT
17/11/16 by Alan Lamont
Brilliant service easy to book online and delivery was very fast Great Thanks
17/11/16 by W.Holloway
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