We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 236,112 reviews.
Well done Parcelmonkey. My package was delivered from the UK to South Africa in 8 days. Well done, will definitely be using you again.
08/12/16 by Cornel Coote
Easy transportation many thanks
08/12/16 by Customer
Used Parcel monkey for the first time. System easy to understand just follow the instructions ensure you have the correct dimensions and weight for your parcel and you will find the quote to be accurate and honest.
A good system
08/12/16 by Mr Garry Smith
the finals steps of the delivery were not described according to the actual delivery but they said the delivery was out of deposit and complete just after 2 days the actual deposit. i still cannot check if there are damages until 16 th when ill go to italy but the service seems to be great
08/12/16 by antonio
Damaged my parcel £149.99 my parcel must have been thrown about in transit will never use again
08/12/16 by Mr g demery
Good website, easy to book, clearly priced and good instructions for sending. Once booked, a tracking label is emailed to you, although I didnt pick the email up in time to stick it on my parcel! I chatted online to Parcel Monkey, who traced my parcel and reassured me that it was on its way to the recipient in the USA. My parcel was safely delivered within a week.
Well done Parcel Monkey. Will definitely use this site again.
08/12/16 by Philip
This has been my first experience and will most certainly be my last. This company are scammers. Its been two weeks now and nobody ever attempts to pick up my parcels. The staff are rude and racist. Theyve constantly abused and mocked my race every time Ive attempted communication with them via email. Every time I ask for a refund they ignore me. Just stay away honestly. I believe that most of the supposed good reviews on here about them are fake as well because everyone Ive spoken to about this has had a terrible experience with them. I will be reporting them to trading standards as I believe this fraudulent company deserves to be shut down, especially since I havent received a refund for any of my parcels (which Ive now obviously had to send them with another courier). Id stick with the traditional and reliable companies such as Royal Mail, UPS and Courier as the hassle dealing with scammers is not worth it.
08/12/16 by Christina
Not a good experience. The service that I bought, and have email confirmation of, isnt the service being delivered - it seems totally random what service you actually get and doesnt inspire confidence that they company knows what theyre doing or that the website is free of errors. Or maybe theyre quoting unrealistic delivery times in order to get your business? The parcel delivery is due after 11 days in transit (if it does actually happen on time, something Im not hopeful of) rather than the 4-6 I paid for, and once I dropped the parcel off no-one bothered to collect it for over 20 hours - and Parcel Monkey staff dont give any confidence that they care or will respond, other than an automated, repetitive and insincere "We apologise for the inconvenience." As a result of this experience, the next parcel I sent was via ParcelHero. I sent that 4 days later, at a lower cost and to the same destination. Thats already been delivered whilst the one via Parcel Monkey is still somewhere in transit (the tracking info is less than helpful) and not due to be delivered for another 4 days!
08/12/16 by urzz1871
Always sending parcel to France and Parcel Monkey is definitely the best parcel service on the market with unbeatable price, parcel pick up from home and the delivery time is 2 days. I am extremely please with this company.
08/12/16 by Carole Crawford
Price was much lower than quoted elsewhere, product arrived within 2 working days
08/12/16 by Katie Jeffreys
Delivered on time despite busy periods near Christmas
08/12/16 by Eamonn Kehoe
Very convenient and reliable so far.
08/12/16 by Customer
Used this firm to send a parcel to Australia through DPD. It never left the country and finally got returned to parcelmonkey who then had the cheek to charge me to return it to me despite saying I wanted it still sent to Australia. No contact by phone available so unable to explain clearly and just keep getting the same old reply that it has been returned to them. I am taking this up through small claims court shortly. Like the old saying though, pay peanuts, get monkeys. Spend the extra few pounds and avoid this company. Dont walk...run!!!
08/12/16 by Gordon
Fab, will continue to use...how about a discount every now and then?
08/12/16 by Pete Davies
Bang on time and very good value.
08/12/16 by linda woodward
Excellent service and parcel was even delivered a day early than expected! Fastest courier I have ever used and I would totally recommend them! Definitely best price / service available for shipping to Australia!
08/12/16 by Customer
I sent three packages to USA only two have been delivered one has been lost
08/12/16 by Customer
Brilliant service very cheap and great service
08/12/16 by Customer
Using Parcel Monkey allowed me to book a parcel to another country using DPD which would normally need a trade account.
DPD as usual were exceptional.
07/12/16 by Customer
All perfect, thanks for a great service.
07/12/16 by Customer
just the job, package got to usa no probs day ish late but that was us postal to blame, got shipping half the price quoted by parcelforce and it was them that monkey used for me LOL.
happy bunny
07/12/16 by Customer
Very impressed by the ease of booking the collection of parcel and charge. My only wish is that an approximate time of collection is indicated. I had to book a whole day off to ensure I was at home! Otherwise first class.
07/12/16 by William George
Stayed in for collection but I didnt have to worry because I knew they was going to take my money and not bother paying the supplier that carries out the service in this case Parcelforce,After a lot of calls and chasing about it turns out parcelmonky are known for taking payments and not passing it on to the chosen carrier hence they dont like to trade with them.Parcefore advised me to avoid this way of posting items because if you go directly to them it worked out cheaper. Just avoid parcelmonkey like a dog poo on a pavement.
07/12/16 by jason
Not worth spending extra money paying for a 24 hour delivery as neither of my two parcels turned up until 3 days later! Why advertise what you cant deliver! Not impressed!
07/12/16 by Marie
I Paid £20 and your delivery man didnt take the parcel. He told me that he cant scan barcode and walk away, he dont want to talk to me fix the problem. The same Day i Paid next £20 for another service and second delivery man didnt have problem to scan barcode. Still waiting have my refund!!!!!!!!!!!
07/12/16 by Kinga
Will definitely use again
07/12/16 by Steve,Liverpool
In comparison to other couriers Parcel Monkey gives great service and value for money. I was able to track my parcel all the way to its destination in Hungary.
Excellent prompt service. Thank you
07/12/16 by Mrs L McEwan
Parcel delivery nice and fast, but for old self-use clothes less than £30 value, I have been asked to pay £16 VAT to get my parcel by DHL, not pleasant at all.
07/12/16 by Customer
Used them before they took days to turn up to collect, used them a year later and again took 5 days to deliver should have been 24 hours.
07/12/16 by Graham Hamdi
I sent parcel to Europe with Parcel Monkey (Parcel force) and it was delivered to the house in Croatia within seven days. I was pleasantly surprised when I tracked my parcel on internet that it was already delivered.
The only objection I have is collection of parcel from my home. I waited from eight am till three pm for the parcel to be collected. It would be better if I was told collection will be between eight and twelve or twelwe and six. But, great service otherwise.
07/12/16 by Customer
Cant believe how easy this was to organise - and cost-effective too.
Will definitely recommend and use them again myself.
07/12/16 by Customer MN8
Will never use again...
07/12/16 by Customer
From the courier who collected my parcel to delivery in France everything was spot on. Being able to track it online really helped as well. Not the first time Ive used Parcel Monkey, nor will it be the last.
07/12/16 by Lynne North
Excellent price Excellent tracking Perfect timing
Reliable
07/12/16 by Customer adam
Exellent job.I order courier to pick up parcel,very easy and good service.
Thank you!
07/12/16 by ant
On discovering how expensive it was to post my parcel to Switzerland via GPO I looked for a cheaper alternative and found parcel monkey. Half the price and great service. Parcel arrived on time and in tact.
07/12/16 by Alex meikle
No problems, delivered in good time
07/12/16 by Kranzle UK Ltd
Collected eventually
07/12/16 by Mr Stare
the wholel thing start to finish was very quick and easy. Would recommend and i will definitely use this service again
07/12/16 by Customer marion
After struggling on other websites to arrange delivery of a parcel from the Canary Islands to the UK, while being based in the U.K.; I found Parcel Monkey easy to use. My item was promptly collected and delivered. I couldnt have asked for more!
07/12/16 by Customer
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