We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 235,663 reviews.
Dropping my parcel off at a local store was easy and delivery was to schedule, so a good job well done!
12/11/16 by Paul Greenbaum
Parcel not collected on 3 occasions. Said they would contact the Courier (DX) but all I got was paperwork saying the item would be collected but no explanation given when it was not. After 3 attempts I have asked for a refund which they say will take up to 5 days. If the past week is anything to go by I will not be holding my breath! This company only acts as a clearing house & has no influence over the couriers it uses, so it seems. Better to deal direct with a Courier.
11/11/16 by Customer Mike Kearley
V happy with the service - vastly cheaper and delivered quickly
11/11/16 by Emma
I was in need of a parcel transport from a company in England without export routines to Spain where I live.
One easy search on ParcelMonkey website, one forwarded mail to the company with collect info and adress label, and then delivered to my door in Spain a couple of days later. Effective.
11/11/16 by Mr Ronny Karlsson
Booked for a parcel with vintage crockery to be delivered from England to Denmark. It came intact with no breakage. Very good price as well. Better than Royal Mail. Lots of options for delivery points. Easy to use online payment etc. Will use their services again in future if needed.
Thank you for delivering my package.
11/11/16 by Mrs E Nielsen
What can I say, easy and better value than going direct.
11/11/16 by Jof Harrison
Website is very easy to use, clear instructions and competitive quotes from different couriers. Delivery on time, no complaints.
11/11/16 by Kat Oravcoca
Parcel Monkey offered by far and away the best price for a Parcelforce service to Greece. Booking was easy and collection was on time, the tracking links were fantastic and overall a great service.
11/11/16 by Kulvinder Singh
Very easy to use website.
Good rates from a choice of Couriers.
Quick chat help.
Would use again!
11/11/16 by S Naresh
Parcel was collected on time and delivered on time..
website easy to use and very reasonable prices.
11/11/16 by Angela Walsh
Booked a 3-5 day global priority parcel to usa...9 days later and still no sign :((
11/11/16 by Phil Dennis
Parcel collected and delivered on time
11/11/16 by Lally
Everything went to plan with Parcel Monkey. Package was collected and delivered on time. Will definitely use again
11/11/16 by Mark Anderson
Delighted parcel arrived so quickly to the Netherlands. I will definitely use Parcel Monkey again!
11/11/16 by Mrs P Edwards
Easy to use website. Great prices, information, details. Very reliable.
11/11/16 by Elaine
The online experience was great. I needed some advice and used online chat, which was very helpful. Dropped the package at a local shop, which was very convenient and saved the need to wait for a collection. Drop-off was also cheaper. The package was delivered on time. Great service and half the price the post office quoted me.
11/11/16 by B Tal
Cant tell if parcels collected from U.K. Post office
11/11/16 by Customer
Been in a discussion with a customer rep for over a week now who is refusing to refund because apparently I didnt use enough bubblewrap... the item was packaged in 3 sheets of bubble wrap but everytime I try to explain this they respond with some ****py pre-written response. And apparently because I didnt pack it in some polystyrene ****, its my fault it got damaged not the courier who somehow broke an item packaged extremely well, makes me wonder what the hell they actually do to the parcels they have. Stay away from these guys.
11/11/16 by Dillan Finney
fast excellent service picked next day could track parcel all way to destination would certainly use again
11/11/16 by carrol jonesCustomer
Parcel still to be collected so unable to provide an accurate review but the proof of the pudding will be if the item goes missing. From other reviews about the small print and terms and conditions, parcel monkey do not come out favourably in this regard but are cheap and cheerful compared to another national delivery company.
11/11/16 by Parcel monkey
Very good service. Was kept updated. Collection and delivery went very smoothly.
11/11/16 by Joshie
It is the worst experience I have ever had. Firstly, they failed to collect the parcel on time. After collection they failed it to deliver it because of some unclear issues. Finally they lost my parcel!!! The customer service is poor. You just can’t get an answer from them. They promise to provide info about the parcel tracking as soon as possible but NOTHING! Be careful with this guys!!!
11/11/16 by Michael C.
Nothing to say except great price and easy to use.
However, the 2/3 delivery indicated from DHL are not respected. My parcel will take about 10 days to reach it destination.
2 emails sent to DHL 0 answer :(
11/11/16 by henri
Really useful service, but i didnt received any instructions on labeling the parcel. ie, what size to print out, where to put it etc. I had to use the online chat to ask about all this. Thought this would have been provided in the email confirmation, or online in my account somewhere. Apart from that, it was great.
11/11/16 by Mr Matthew Pinkham
I complaint customer service but no body comes back.
10/11/16 by S amin
Easy to book online and finds reasonable prices! All worked like clockwork im really pleased with the service.
10/11/16 by C McCormack
Excellent service and reasonably priced
10/11/16 by Pat
Sent 4 parcels 3 collected on time the 4th is still waiting collection tried to re book site crashed poor communication with customers room for big improvement still out of pocket for non collected item
10/11/16 by Customer
Parcel was collected within the hour that was stated. Delivered to its destination a day before the date stated. Would definitely use this company again.
10/11/16 by Tishy
My friend sent me some car parts and packed them very well. The parcel arrived Later than quoted and in a terrible state. The box was so bad it had been wrapped in the delivery companies tape to keep it together. I would not trust DPD to deliver a Xmas card.
10/11/16 by Customer
Reasonable prices and everything delivered okay
10/11/16 by vanessa
Wont remove my saved credit card details from their files, asked 5 times now and no response, I will have to close my account down. I never ever select an option to save my credit card details with any company so have no idea how it happens with Parcel Monkey. I can only assume it was done without my permission.
10/11/16 by andrew
Excellent service! I recommend!!
10/11/16 by Customer
It took a few attempts to get the parcel registered and label downloaded, but after that first class. 3 days from UK to Italy, and excellent value.
10/11/16 by Customer
Ive been using parcel monkey for years now and have sent hundreds of parcels all over the world with them. Their website is simple, easy to use and their prices, generally unbeatable which is why I go back. However god help you if theres a problem as their customer service is rubbish and basically no help at all. Basically no customer service!! Ive had parcels go missing to never be found, not been picked up etc and while obviously the courier is partly to blame for this its the way in which they deal with problems that is terrible and completely unhelpful. Not once has the process of submitting a claim been easy, its an uphill struggle. Most the time your questions are ignored only for them to answer with the same copy and paste response that doesnt help at all or answer anything you asked. Email after email later and you dont seem to get anywhere. Once a large expensive parcel was completely lost so I had to claim back the insurance on it, now I know this is usually difficult but with parcel monkey the process was horrendous and they just didnt want to help at all! The problem is their prices are so competitive that you have to use them for good rates with ebay items etc but all I can say is pray that something doesnt go wrong!!
10/11/16 by Will Graney
Very simple site to use, clear instructions and options. Would definately use again!
10/11/16 by Davy
This is the first time I have ever used a courier to send items international, the service is fantastic, easy local drop off points, able to track my parcel and even got an email to tell me it was near my delivery point and the day it would be delivered. Will be using this service again.
10/11/16 by Anne
Easy to arrange collection, great to be able to track the parcel. In fact delivered to destination in excellent time. Great service.
10/11/16 by A. HOOkWAY. Customer
Useless ! One of the worst couriers I have used in 14 years. 3 failed attampts to collect yet the same carrier colected when I booked in by another broker. Forced to use char suport which is based in the Philines and no phone support. Avoid this company !
10/11/16 by James Jones
Great service. Would recommend.
10/11/16 by Steve
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