We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 236,112 reviews.
Great service very easy to use Excellent value for money
02/12/16 by Lizzie
Makes sending a parcel very easy.
01/12/16 by Andy
We used Parcel Monkey/Parcelforce Worlwide to send a parcel from UK to Malta. The tracking system said that it was in Malta, with the local depot and out for delivery (it was a day late at this point already). However, it was the paperwork that was scanned and tracked which is sent in advance and scanned. What is the point in having a tracking system if youre not tracking the parcel. Turns out the parcel was in Germany (en route to Malta) however, it was lost in Germany. It took over 12 hours to get someone to "start an investigation which they said would take 3-5 working days". We live in an age where were talking about putting people on Mars, driverless cars, 3d printers that can nearly produce human body parts but youre telling me that it takes 3-5 working days for someone to walk around a warehouse looking for a big box! I think you need a review of your systems. Feels like 25 years ago when you had to wait 31 days for the latest Sega megadrive game to be arrive! Awful service. Hence to say it still hasnt been delivered.
01/12/16 by Andrew Davis
Very user friendly website, competitive prices. Parcel picked up on time, friendly driver and returned to company in quoted delivery time. Will not hesitate to use again or recommend to friends and family.
01/12/16 by Sue Round
Great service for overseas parcels. Everything on one site and it works nicely. Save you from comparing each individual site.
01/12/16 by Daniel Larsson
very good easy and inexpensive
01/12/16 by lin lim
Nothing more to add. The only negative is this survey insisting on irrelevant info.
01/12/16 by Customer
I dont want even hear about this company... I dont know how even this people are working there. Never, never put on yourself this stress to use theirs service. If something will happend with your parcel you cant even dream that somebody from Parcelmonkey will help you. They are totaly helpless, can only make everything more difficult. My parcels are late for more then week and still nobody know what happened with them... Horribile!
01/12/16 by Customer
Collection fast, delivery slower, but very reliable, and thats what counts.
Thank you.
01/12/16 by Nikki Ellis
The worst customer service I have experienced. You have to deal with different people each time who have no idea of the case. I ended up getting it sorted directly with Parcelforce who were more helpful. Great prices but overall a terrible service.
01/12/16 by Customer
will and have used them before and again
01/12/16 by Customer
Book collection online. It was collected within the time slot and delivered to France. Very good service would definitely use it again.
01/12/16 by Hydro-heaven
Fast and economical. Good communication too
01/12/16 by Customer
Fantastic easy to use service with very quick delivery.
01/12/16 by E Scott
All worked beautifully, had a picture to send plus some magazines to a friend in South Africa, got there in the time they said and in one piece, so thank you
01/12/16 by Customer sue
great service exactly as required no dramas at all very happy
01/12/16 by Soul Cycles
Excellent service, easy booking, punctual collection and delivery, altogether a stress-free transaction . Many thanks.
01/12/16 by catherine kamvari
On time and no other issues
01/12/16 by Customer
Its been one week and they lost my parcel. The support team cant provide any information, just trying to postpone in a very bad english. They got absolutely no clue where the parcel is and dont have a tracking number for it.
01/12/16 by Alex Filip
I was a bit disappointed with Parcel Monkey on this occasion as I booked a 24-hour delivery service and the parcel wasnt collected from us until at least three working days after the booking was made.
01/12/16 by Customer
I had an urgent next day delivery parcel. It was not collected. I had to chase Royal Mail myself, getting passed around depots on the phone. When I finally spoke to someone they promised to ring back and never did. When I asked Parcel Monkey for a refund, at no point did they apologise for the poor service (which I would have thought was a minimum requirement). They did however refund me relatively promptly. I use PM all the time - this was unusual, but they could have handled it a lot better.
01/12/16 by Jane B
Highly recommended. No problems at all.
01/12/16 by NC
I found parcel monkey so easy to use, cost effective and parcel arrived on time.
01/12/16 by Tina
I was sending christmas presents to my family to Czech Republic. In the morning I have booked/paid for parcelmonkey. Within 2 hours the driver came to collect, signed collection receipt and off he went. I liked how I could watch where the parcel is going and it even gave me estimated date of arrival. I could contact easily my family with the info but actually my dad already knew as he was getting sms texts to his phone too!! They have actually beat the date too!!! Great service. Thank you, I will use this service again
01/12/16 by Jana Bircher
I paid £12 (rather than Royal Mails quote of £40) for a parcel to Germany, which arrived within two days. Very good, thank you!
01/12/16 by Arne
I used ParcelForce and dropped the item off at my local post office. No issues at all.
01/12/16 by Danny Tipple
Sent an awkward size package. A Guitar. Arrived safely and quickly.
01/12/16 by Mr Gary Kinally
An estimate of the import duty that the recipient of international packages may be liable for would be an excellent add on to the service to avoid surprises.
01/12/16 by Kevin
Got my package delivered quickly with no hassle, also cheaper than other places
30/11/16 by Customer
ITS IN THE TITLE. WHAT MORE YOU NEED!!
30/11/16 by Customer
From Halfords when post office closed
Bit slow on postage but cheap enough
Will use again
30/11/16 by John lear
Shipping of parcel was reasonably-priced, order was collected on time and delivered promptly. Will definitely use this service again!
30/11/16 by Mrs Andrea Middleton
excellent service seamless and hassle free 10/10
30/11/16 by George hall
They exceeded expectations! Will use ParcelMonkey again and have reccomended to friends already!
30/11/16 by Sophie Ridgwell Hitchen
Good quick service
30/11/16 by Nicky
Very quick - my parcel was collected on Monday afternoon and at its destination in the USA by Wednesday afternoon.
30/11/16 by Ann Vetere
Arranged collection on Monday night ,they collected next day ,
Delivered to me following morning ,
I have used parcel monkey several times this year ,
Allways ist class service ,
30/11/16 by Customerpaul
Great service!!
30/11/16 by Amber
Had a good list of competitive prices. Printed customs form and Labels without issue.
30/11/16 by Andrew
Very happy with the service
30/11/16 by Customer
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