We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 235,667 reviews.
Easy to use, good communication lines, I would recommend to all
04/10/16 by Access Utilities
I choose Parcel Monkey to sent a package to Argentina, they picked up the package on September the 7th, I paid for a door to door express service arriving within 4-5 days. Yesterday, October the 10th, my brother in Argentina had to do a trip of 346km. to collect the package and paid the 50% of the declared value. Parcel Monkey contracted out Courier to do the delivery, and this awful courier claimed that they do not do deliveries in the destination area of the package. First: Why they accepted my payment and collect the package if they do not deliver in destination? Second: I wrote to Parcel Monkey, and their answer is even worst, if I want to make a formal complaint, I have to write a letter (regular mail) to them. I have to spend more money to receive an answer to my problem. I went through a living hell with this company and with Courier, and they do not care about anything. Never ever using their services again, be aware and do not use this company, if you have any problem, nobody is going to help you.
04/10/16 by Mariana
Our Response: Dear Mariana
I am very sorry to hear of this negative experience, we do not handle the parcels as a reseller but we do work closely with the carriers our customers choose on our quote engine to resolve issues such as this. All items are sent with customs duties unpaid as this amount is taken by customs in the destination and are payable by the recipient. Please do raise a support ticket from your account and put FAO Manager so we can look into this issue with DHL.
Apologies for the inconvenience caused
Kind regards
James
Very quick and efficient service
04/10/16 by Customer
Essentially a cheap and efficient way to use Parcelforce service without paying PF prices. Website is easy to use. Instructions are clear. System relies on having a printer available to print the labels. Not many people have large adhesive sheets available to print the large labels. Ordinary paper can only be fixed round the edges with tape, which means the labels can easily be torn on the surface odf the parcel during handling. The default printer setting means the label is printed in the top left-hand corner of an A4 sheet, leaving no space to stick it on round the edges without covering parts of the label. Would be better if label appeared in the middle of the paper. Also label printing procedure is more complicated than ideal. Would be easier if labels could be generated when order is placed and paid for. Facility for taking parcel to post office is very convenient for people who are not in during the day. Few other couriers offer this type of facility, and none via the post office except Parcelforce which is about double the cost. Delivery to an address in France via standard service only took a couple of days.
04/10/16 by Customer Robert
Highly recommended company
04/10/16 by Martina
heavy duty packing box was damaged and items inside were squashed in transit.
04/10/16 by Customer
I am completely satisfied with the handling of my parcel sent to France. The instructions on how to go about it on line were clear and easy.
Also the charges suited us.
04/10/16 by Dolly
They just do what promise. No any issue.
04/10/16 by Benjamin
Used Parcel Monkey Many Times to deliver Books never a problem
Highly rated Thank you
04/10/16 by Kym
Excellent efficient service. Really good value for money. My parcel arrived in Germany safely within two days as promised. The tracking service is brilliant too as you can see where your parcel is. I Would definitely recommend Parcel Monkey
04/10/16 by Customer
Everything went exactly how i expected.
04/10/16 by Customer
I am a first-time user but I regularly use courier services to send machine parts to the US for repair. Service is often slow and/or expensive, tracking information can be of limited use and the paperwork can be a little involved. With Parcel Monkey it was the reverse.
They got me a great service and good price.
04/10/16 by Karl
Same problem always late to pick up items
04/10/16 by Salim Rajwani
Our Response: Dear Salim
Sorry to hear about the delay with the collection from Parcelforce, we do not pick the goods up ourselves as a courier reseller. If they are late please let us know via Live Chat and we will be happy to contact them and get this rescheduled ASAP for you.
Apologies for the inconvenience caused
Kind regards
James
Great site, easy to get quotes and very simple to book.
03/10/16 by mike
I stayed in all day waiting for parcels to be collected but they were not. I have had to re-schedule and can only hope they will be collected tomorrow.
03/10/16 by K Knight
Our Response: Dear Customer
Sorry to hear that Parcelforce failed to make this collection on time, if you have used the Live Chat tool and they have rebooked this will be picked up at the next available opportunity.
Apologies for the inconvenience caused by Parcelforce
Kind regards
James
Never used before. Presented options gave me good choice of carriers. Didnt see DPD who had delivered the item I was returning. Selected and collection happened but wish Parcel Force could have been more accurate than PM for collection time.
03/10/16 by Steve B
I put my parcel nex day delivery but it took 8 days never happen to me before like that horrible . And my parcel open some item missing. I have all evident .
03/10/16 by Tyrone
Our Response: Dear Tyrone
Sorry to hear about the delay at the Drop Off shop, this service is run by DPD. When tracking the item if there is an issue just message us on Live Chat and we can contact the carrier with any issue to help get it resolved.
Apologies for the inconvenience caused by DPD
Kind regards
James
Booked for next day but they still havent collected today this was booked to be collected last Thursday Disgusting
03/10/16 by Lydia Wood-Power
Our Response: Dear Lydia
Sorry to hear the courier you selected from our quote engine failed to make the collection. We do not make the collections ourselves as we resell the rates via our quote engine, should they fail to collect just contact us via Live Chat so we can rebook the collection for the next possible slot.
Apologies for the inconvenience caused by the courier
Kind regards
James
tracking option non functioning to a point of no use. got informed by my customer of delivery completion .. Parcelmonkey still says collection arranged. However ,package got to destination fast(3-4 days) ,and not damaged----another rare thing among couriers:).
03/10/16 by Customer
service was excellent!!!
03/10/16 by Sonia buckles
Great service.
03/10/16 by Customer
If i could give no star i would have. They messed me about. Parcel went to wrong country than got damaged in transit so receiving country didnt accept it and sent back. They even wanted to charge me again to get my damaged parcel back. No refund no compensation just making excuses which arent true. Took almost 2months to get my parcel back and more than half if the parcel had to be binned. Never ever would i use this company. I would rather pack my bag and walk my parcel to where it has to go on my own.
03/10/16 by Hana Kromerova
Our Response: Dear Hana
Sorry to hear this item was damaged in transit, we do not handle the goods as a courier reseller. Please log in to your account and raise a support ticket, addressed as FAO Manager and we will look into this for you.
Kind regards
James
Poor service. No refund. Parcel not collected by Parcel Force.
03/10/16 by Len Levics
Our Response: Dear Len
I am very sorry to hear this parcel was not collected, we do not collect items as a courier reseller, we hand the booking to the carrier. If they fail to collect just contact us on Live Chat and we will be happy to get in touch with courier to resolve the issue.
Apologies for the inconvenience caused
Kind regards
James
Was cheaper than booking direct with courier labels came through within 30 mins would recommend
03/10/16 by MR CHAPLIN
I am very happy with the international I received from Parcel Monkey. Everything went very smoothly from choosing which service I needed, printing the labels and documents and dropping off my parcel at the local pickup point. My only problems were in tracking the parcel. Initially I couldnt find the long reference number I needed and this took quite a lot of time. Then I couldnt see where the parcel had got to, but realised it was with the company who had taken it over for delivery and no longer traceable by Parcel Monkey. Everything was delivered safely and on time in India. I will definitely use PM again.
03/10/16 by Angela
Great fast delivery
03/10/16 by Customer
My parcel was 4.50 Kg and I delivered that personally. After two weeks of delivery I got a mail that my parcel was 5.90 Kg and they charge me extra 3.19 pounds.totall unfair and cheating because I went personally to deliver that percel to the delivery office and I weight my parcel their as well. Totally cheating And unfair
03/10/16 by Khan
Fantastic service, nothing to complain.
I used PM for big deliveries (Japan) and small deliveries (UK).
Just brilliant and flawless.
Of course a loto depends form the delivery partners, but: thumbs up!
03/10/16 by Mr B.
Brilliant service.
Ordered on a Sunday night, parcels were picked up on Monday and delivered on Wednesday.
Worked like clockwork, will certainly use again.
03/10/16 by S CHALLIS
Driver didnt turn up, sat by the door all day and when I rang the depo they told me the driver attempted but there was nothing to pick up. This is the 3rd time the driver has not attempted pickup and then lied about it. So I had to drive the parcel to the local depo myself where I was assured it would make it for next day delivery. It wasnt out the next day so arrived 1 day late.
03/10/16 by Customer
I wanted to send a parcel by dpd on friday. I received a mail saying collection would be between 3.15 to 4.15 time but there was no sign of collection person till 5.30.All i got was a note saying we missed you even though i was at home the whole time. I was told to reschedule it. I rescheduled it to monday but again no collection just a message saying we missed you. They say they will contact but they are themselves not aware of it as the courier that i booked was supposed to be collected between 9-17 on friday which didnt happen and when i contacted their customer care they said it would be collected till 18.00 hrs. I think its one in a billion chance that they would collect it. I am sure they would delete it as they want to improve their rating and keep them 4 star rated.
03/10/16 by Chirag Dakshikar
Our Response: Dear Chirag
Sorry to hear your item was not collected by DPD, sounds like they came to your property and were unable to collect. If they fail to collect just log in to your account and we can then contact them on your behalf to rearrange the collection. Sadly we do not collect the items ourselves and do rely on the courier coming back to take your goods.
Apologies for the inconvenience caused
Kind regards
James
Sent a big bike box to university. Picked up and delivered very efficiently. Great value for money
03/10/16 by John Irvine
At 20:00 I needed two collection and deliveries arranged to be completed by next morning. A few minutes later I had confirmations that pick-ups would be later that night with delivery next morning. Worth every penny because the alternative was failure which wasnt an option for me.
03/10/16 by Geoffrey D
Thanks for the review, glad we could help!
Easy quick option
Definitely recommend
03/10/16 by Customer
Used DPD service was excellent top class
03/10/16 by Anthony
Easy to organise, good prices, and parcel delivered as promised.
02/10/16 by J Adams
I was advised to use Parcel Monkey by a random customer in a Post Office queue. And what a perfect advise it was. Online system was straightforward and a man who collected the parcel was very friendly and helpful. Parcel was delivered within set days as stated when I was booking it.
Fantastic service. I will use Parcel Monkey in the future.
02/10/16 by STANI KOSOVA-AYUB
Glad you were in the right place at the right time to hear about our service :) Well done that man who told you! Thank you for your business Stani, hope you can pass the message on too!
Very easy to use the website - just have to wait a little while so you can print your label
Otherwise very quick service
02/10/16 by Stephen Adams
good price using dpd
02/10/16 by Customer
My bike shock arrived safely and on time at MCT, but was hassle to track
02/10/16 by Tom C
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