We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 236,112 reviews.
Sent parcel to Hungary, filled out all requsted information but on the generated printabel label not shown correctly road and other deatils like contact number. I thought may just does not show correctly on label but It is ok in the system. So the parcel reached the country, county and the city but the GLS can not identified road and house number and cant deliver it. Nobody called me or text, mailed the parcel failed to delived. Fortunately the parcel been tracked and I keep check it. I contact the GLS and update them with the missing information to succefully deliver my parcel.
04/12/16 by Customer
Excellent prices, easy to use
04/12/16 by Julie
Seems a good service but with bugs when used for international courier services
04/12/16 by Wes
drop off was OK but the tracking is difficult to follow and delivery slow
03/12/16 by murray
With a variety of couriers to choose from parcel monkey is a one stop shopping market for couriers
The constant updates from pickup to delivery is the service everyone wants
As my title says
The service was FLAWLESS
03/12/16 by Steve
Parcel delivered in super fast time
03/12/16 by Elaine Hopwood
Parcel Monkey delivered my Xmas package from the UK to USA in just 7 days, safely and efficiently. I printed off the postage and customs forms which were sealed in a plastic wallet and taped to the parcel and handed it in at my local post office. The cost was substantially cheaper than the Post Office. I would definitely use Parcel Monkey again.
03/12/16 by Customer Mrs W.
great service
03/12/16 by Customer
Parcel was picked up on time, and delivered safely in destination country. Packaging arrived intact, and reports are that the recipient is very happy with the service received.
I can recommend this service to those who want value for money, with the assurance that you are going to get a decent service.
03/12/16 by Customer
Used many couriers and companies for parcels.
Parcel Monkey get good rates for us and use the most efficient means for us
03/12/16 by Kay Watson... Cut-N-Crafts
This was the first time using Parcel Monkey so I was understandably a bit dubious. I neednt have worried as it was so easy to follow the steps on the website. In a matter of clicks I had chosen my service and paid for my parcel. I then had a confirmation email through and shortly after the link to my label came through. I printed this with ease and took my pRcel to the post office
03/12/16 by Janine Miles
Courier did not arrive to collect. Only way to communicate was with messaging or a chat line. Responses were very robotic and did not address ny problem of no courier. Was told that courier would arrive. This never happened. Then just offered an alternative collection day. Cancelled my order and will never use parcel monkey again.
03/12/16 by Colin Wheaton
Excellent service would use again !!
03/12/16 by Customer
I would use Parcel monkey again brilliant service
03/12/16 by Customer Margaret Minshull
Excellent service and good communication,i will definetely use it and also recommend to others.
03/12/16 by Samantha Okechukwu
Easy to arrange with no hassle
03/12/16 by Mrs Juliet McNulty
Def use them again. It was so easy to take to the shop - and I could monitor the package all the way. Fab.
02/12/16 by SH
I used dpd through parcel monkey and my god awesome service, 100% better than my hermes and dpd actually take care delivering your item and dont smash it like my hermes i will never go back
02/12/16 by Robert Hodgkinson
Quoted online, cheapest available. Parcel arrived in good time, happy with service, recommended!
02/12/16 by Customer
Great simple way of sending parcels in uk and abroad ,simply to book and collected from your door or drop off ,would highly recommend 10/10
02/12/16 by paul
We missed the first collection and re arranged. Then never came back and ended up having to drop it off!
02/12/16 by Ian bull
Everything was perfect except to 72hrs for a 48hour delivery. However thats typical of parcelforce
02/12/16 by Colin Lavelle
worked exactly as promised - will definitely use again
02/12/16 by Customer
Lots of choices out there. Do yourselves a favour and choose someone else. My parcel has been at my drop off point for seven days already. Contact Parcel Monkey and you get through to the Philippines where someone reads from a script. Very annoying. Understand your frustration blah blah, get back to you in two days blah blah.. Modern day require modern attitudes.. Goods need to be transported ASAP.
02/12/16 by A Deighton
Ordered pick up for the Monday morning in Bristol, England, and had the parcel delivered to me in Finistère, France, Thursday morning.
Thanks
02/12/16 by Roland Langridge
Excellent service would recommend this company to anyone.
02/12/16 by Mr s smith shawforth Rochdale
Saved a lot of money, easy to book using the website and delivered on time!
02/12/16 by Customer
I have used parcel Monkey to send my parcel to the Caribbean. They are coming to collect the parcel and proud to say it is very cheap but wait for your parcel to arrive to the destination! the person picking up the parcel had to pay 171£ to collect the parcel. So in total I have paid 271£ to send a parcel to the Caribbean!. When I tried to contact customer service, the woman in the live chat said you have to pay for the taxes and cut the conversation. This postage cost me more than the gift I have bought for my familly. This is ridiculous. And Parcel Monkey do not care about their customers. Once you have paid there is not return. If you have a problem with Parcel Monkey there is no number to call, no customer service, so an advise STAY AWAY FROM THEM!!!!!
02/12/16 by Caro
Price was great but had real problems at the end because it wont recognise my location dispite putting my post code in repeadidly
02/12/16 by Customer
They did what they said they would do. My parcel was collected one day, delivered the next. Just as expected.
02/12/16 by CAROL
Easy to use website, excellent communication and fantastic tracking service. Highly recommended and would use it again.
02/12/16 by Customer Danielle
Used the service for collection of a 25 kg package from mid Wales for delivery to Sussex. Everything went most smoothly. Package arrived on time and driver very helpful in placing the large item where convenient for recipient. Would certainly recommend.
02/12/16 by Carole
Excellent service, professional and prompt, safe delivery. 10000000% better than DPD!!!!!!!!!
02/12/16 by Val
So efficient, easy, and quick, at a very excellent price.
02/12/16 by Jonathan
It was easy cheap.. Im satisfied
02/12/16 by Customer
Very efficient, everything went very smoothly and as promised
02/12/16 by Customer
Arrivé en France la société gls ne me livre pas mon colis faute que ladresse est inconnu. Seulement pour les contacter il faut appeler un numéro surtaxé. 35euro lappel. 2ème essaye toujours le même problème. .et 2ème et 3ème facture téléphonique. Je nai pas encore récupéré mes colis. !!!!
02/12/16 by Customer
got the parcel to its destination quickly,really happy there.would use again.,but you cant contact them easily to ask a question,so may be tempted to go elsewhere
02/12/16 by mark
Parcel Monkey gives you a quick and easy indication of how much it will cost to send your item. We saved 60% on the cost of postage by using Parcel Monkey. Highly recommended.
02/12/16 by Marc Howarth
I have sanded 3 parcel from Uk to Portugal, Out of 3 i have received only 1 and rest of the box is unknown and which is very valuable for me. I cant even track those 2 parcel No one should use ParcelMonkey honestly. Everyone please avoid them. Customer service are not giving me any information where is my parcel.
02/12/16 by sadeque sumon
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