We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 235,662 reviews.
Seems like it takes 2 (or more) weeks to ship something from the UK to Germany. Seriously? And having a company in between doesnt necessarily help with any inquiries as they take forever to get answered. I am very disappointed.
14/11/16 by Customer
Several small problems encountered - first time, parcel not picked up, etc. etc. Finally, parcel had to be returned to sender - requiring another delivery fee (which seemed expensive considering it was a local delivery) to which Parcel monkey threw on a further Admin fee of 5 pounds. I understand that theyre more a management company (using a variety of couriers which you can choose from), but overall, just didnt seem like a fluid process when things went wrong...
14/11/16 by Gerald
Great service at a very good price!
14/11/16 by Customer
Found Parcel Monkey easy to use and gave me a better price for service plus compensation than other sites and even going direct to Royal Mail. Lost one star because I was never sent an e-m providing instructions as promised so I had to find out for myself. Would recommend.
14/11/16 by Alison B
Very easy to use website and value for money
14/11/16 by Customer
Used parcel monkey a long time ago and I wasnt disappointed then. I decided to use them again and still not disappointed.
14/11/16 by Customer
I am very satisfied. I can strictly recommend.
14/11/16 by Agnes
Good price comparison options, local parcel drop-off options, good tracking system and item arrived within the 48 hour window - thank you
14/11/16 by Rebecca
Found the best value option immediately - all worked seamlessly - would use again
14/11/16 by Customer
excellent service,no damage,
14/11/16 by carolyn keates
Recommended, never had any issues, always been reliable. dont hesitate to use these guys. Genuine review, from a genuine customer.
13/11/16 by A Mahmood
Really good service. Everything went well, parcels collected and arrived in the times specified, and great value for money!
13/11/16 by Octavian M
Having never send a parcel from an online company I wasnt sure, however I gave it a go and wasnt disappointed by Parcel Monkey. Great price and service, and my large 10.9kg parcel was picked up and delivered on time by Parcelforce. Would use again and would recommend.
13/11/16 by VickyB
I dont use couriers that often, and Ive been very happy with the service from Parcel Monkey. Moreover, this time I needed to find a service that did not require printed labels and I was able to do this quickly. The item was collected and delivered safely and on time; and I was able to track its progress easily.
Very good indeed!
Thankyou
13/11/16 by Pete
The guy Ash that picked up our parcels,was extremely rude,unaware of where to park his Van,blocking my neighbour house garage and made me argue with him cos he refused to move his van,and almost refused to sign the receipt, after all he tought we left but we had to throuw away the rubbish so went outside again while the guy was trowing our parcels without a care, sawing my parcels standing messily on top of each other i couldnt believe It so i asked the guy to please use care and he rudely answer me back to me and my partner "Whaaat?are you talking to me?!me?of course why?!what are you talking about?!" Simply unbelivable. Obviously ill never use It again and as a manager i will inform all of my collegues,clients,family and friends to immediately stop using this Company. On top of all the Delivery was ment to take 3/4 days,but we found out throuw a spanish Company of Delivery that couldnt be Deliver before next monday,more than a week later. Terribile and the worste part is that i have to pay but you will never pay for your mistakes.
13/11/16 by Julia
Prices are good
13/11/16 by Customer
Parcelforce did not turn up on the date scheduled to collect parcel and no communication about this missed collection. Extra hassle, time and inconvenience, but got there in the end.
13/11/16 by MikeW - near Woodbridge Suffolk
This is the 2nd of 3 consignments to the USA and theyve both arrived in good condition and very quickly.
I will be using this service again.
13/11/16 by Customer
a great service takes away all the hassle easy to use website. would definitely recommend them
13/11/16 by K Allen
great service and easy to use. very competitive and value for money
13/11/16 by WAJ
Picked up parcel and delivered too my address without any hassle . Will definitely be using again .
13/11/16 by Derrick Maclennan
Quick easy and a great location drop off for me
13/11/16 by Miss carol martin
Good value, quick service, and clear website. I would have liked a little more information sent to me by email (i.e tracking number, eta etc) rather than having to log in to my account. Other than that highly recommended.
13/11/16 by Miles Watson
took money from my debit card without permission. Beware they can do this once they have your card details......avoid at all cost. Had to get back through my bank
13/11/16 by client
A few less emails after post-booking would be nice, but I know that I am being picky in saying that. One or two mails would suffice.
Parcel arrived as promised time-wise, but interestingly the tracker kept saying it would be much later. Not sure why.
Otherwise I cannot complain. My comments are really just constructive feedback, as the service was good and they did everything promised.
13/11/16 by One-off Customer Man
Parcel monkey offered the cheapest rate for shipping abroad and gave clear, easy instructions on shipping labels and custom documents. They collected from my house and the parcel was delivered in the time frame they gave. Great service, no hassle.
12/11/16 by Customer
Cheap. On time. No complaints
12/11/16 by John Bannister
I sent 2 parcels from Bradford to Salisbury (Parcelfore delivered) and was mislead and deliberately given wrong information that made me waste money and time. Because I was not home when they came to deliver I tried for 6 hours to arrange a Saturday delivery and was told each time someone will call to collect the extra charge for the weekend delivery but they didnt. On Saturday (5th of November), I call them again (Parcelforce) and ask about the delivery but they are trying to postpone for the following week so I tell them I am going to collect. So I waste my Saturday to go from Salisbury to Basingstoke by train to get my parcels and when I get there they have only one. So the reason they were trying to postpone and delaying was because they only had one parcel. So I was intentionally lied to that my parcels are there for collection when just one was there. Trying to make a claim for the transport money on Parcel Monkey I find out its OK to be lied to and deliberately mislead. So no more using Parcel Monkey if they cant take care of their customers.
12/11/16 by Adrian
Amazing ! Everythig was on the time ,safe and cheap ! Ill defenetly will use it again !!
12/11/16 by Reni Racheva
Very easy to use service from start to finish. Very reasonable priced delivery too.
12/11/16 by Laura
Its really a shame that you pride your self with outstanding service while you instead do conduct a very poor and unplanned operations. My parcel is no where to be found.. No email or text.. You abandoned my self sponsored parcel to another currier and now I cant trace my parcel. Im so disappointed and would never think of using PARCEL MONKEY again.. But first I want answers from you concerning my delivery.
12/11/16 by BAYCAM BOBONGMEH (BAYUGA)
I had booked a collection for Monday and paid for a 24 hour delivery. However the parcel did not get collected until the Wednesday! What was the point of the extra money for the 24 hour service No phone number to ring, so filled in their online complaints....No reply to date Not happy, rubbish service
12/11/16 by Darren Goodgame of Brooklands BodyCraft
After dropping the parcels off at a collection point at 7am and paying for a 1-2 day fully tracked courier service. Three days later no tracking information available and parcels still not delivered. No contact numbers for parcel monkey only email system and replies are often generic. First and last time. I recommend another courier as they are less expensive and very reliable.
12/11/16 by Mr liam smith
this is the first time I have used parcel monkey to send a very expensive parcel I have got to say I am very impressed well done I will use you again
12/11/16 by BazWeb
Not the first tiem I have used Parcel Monkey and wont be the last, easy to use and wide choice of acrriers
12/11/16 by Customer
Inexpensive reliable service. Would definitely use again.
12/11/16 by Paul Miller
Good online service but the person picking up the parcel did not leave a receipt and this is causing me loads of problems, did not say much picked up and went off.
12/11/16 by Customer
Would be handy if we could have had a morning or afternoon slot for collection
12/11/16 by Kitty Pink
Pick up in London monday afternoon delivered in Rome Thursday night. Perfect
12/11/16 by Daniela
Dropping my parcel off at a local store was easy and delivery was to schedule, so a good job well done!
12/11/16 by Paul Greenbaum
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