We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 236,112 reviews.
Absolute joke of a company.Them and DX pasting the buck between each other Avoiding all questions. Paid for next day delivery and it has been 4 days. AVOID AT ALL COST
23/11/16 by Scot Turf
I wanted to send a birthday gift to my friend in South Africa. I never received the one-hour warning text form the couriers and therefor missed collection, which made the birthday gift late.. I contacted PM, and all they had to say was sorry..Normally PM is great, but they need to have more control over the service of the couriers.
23/11/16 by Mrs Yolande Dednam
Good Service
23/11/16 by Ricki
Very easy to use the online booking and the returns labels are sent to your email address very quickly for printing.
Easy hand over at the collection point and the delivery is track to its destination. Very efficient ! Will definitely use the service again when required.
22/11/16 by Malc Tapsell (Hayle,Cornwall)
easier than I thought to send an ebay object
22/11/16 by susan hollock
Arrived when they said it would excellent service
22/11/16 by Christine Whelan
I had used PM on and off a few times, but the service has gone down recently. I decided to give them another chance and booked a shipment to the USA last night. Printed off labels and customs invoice and awaited collection. Once again, a no show from Parcel Monkey, despite paying £30+. Waited in all day, called and emailed and was given a reassurance a driver would come - but the driver hasnt come and the parcel is still in the hallway since last night. Do these people care at all?! Obviously not sufficiently to respond when you call and say, "Still not collected". Do they get back to you - NO! Dreadful service.
22/11/16 by Paul Banks
Great price, excellent service and customer focus second to none. I will not be looking anywhere else in future.
22/11/16 by Andy Bedford
Very good service and very fast delivery
Really happy will definitely kerp using parcel monkey
22/11/16 by Aaron mabeza
48 hrs amazing
22/11/16 by D E Hart
Always get my parcels to their destination efficiently.
22/11/16 by Customer
didnt collect on the advised day didnt send labels for revised collection until last minute and cant be spoken to. Why another layer of cost???
22/11/16 by Customer
Fast track and delivery on time.
22/11/16 by Anna
The is no Parcel Force Barcode on the printed label, this causes problems with Parcel Force collections form the office.
22/11/16 by Customer
Picked up Monday morning arrived Auckland Friday morning - Brillant!!!
22/11/16 by Mrs Smith
I could have left my package at the nearest post office, and less than a week it was delivered.
22/11/16 by Customer
Very fast and efficiency
22/11/16 by Customer
Parcel was lost and no refund. Worst company ever!
22/11/16 by Mario
I sent a parcel to my son in Melbourne for part of his xmas...The parcel arrived very quickly dropped of one Tuesday arrived in Melbourne the following Tuesday...brilliant service...
22/11/16 by Lorraine millar
Parcel arrived fast and in good condition. I couldnt ask for anything more.
21/11/16 by Elizabeth
Next day collection service excellent for those as disorganised as myself, arrived at its destination within the specified time frame, helpful & friendly delivery drivers. If I had to be extra picky I would ask for the option to have the labels printed and brought to you on collection (but Im unorganised as didnt think about the fact I needed to print at midnight & dont own a printer)
21/11/16 by Nej
Very easy to book and use. Will definitely use Parcel Monkey again
21/11/16 by R Ryan
Needed urgent pickup for return items in large package. Parcel Monkey was easy to book and pickup was same day. It cost me £74 which was hugely expensive but I was stuck and the pickup and delivery went ahead easily. Saved the day
21/11/16 by Jen Hmil
i usted your service to send a mobile phone to america but was told by email it could not continue the journey as it had gone against your terms and conditions of carrige so hat to pay again.to have it sent back to me i would not mind if it was explplain.to me why it could not enter america
21/11/16 by Michael Waring
It started as a good experience as they cam to pick up the parcel the same day we booked it. Unfortunately it ended as a horrible experience. I sent a parcel to my daughter in Barcelona, when we tried to track it, it said it was in Spain but unable to locate address. They never called my daughter or me to let me know of any problems. We tried to call Parcel Monkey but there is no customer service for this. We called all the other companies involved and they were incompetent, unhelpful but above all very RUDE. They would refuse to help and put phone down on us, claiming that it was not their responsibility to locate the parcel. Someone even said that it is because we chose the cheap option to send the parcel. One of the operator online would not reply to questions. It was a nightmare. In the end my daughter had to go to the main Post Office in Barcelona and take the parcel home by herself and paid an expensive taxi fee. Horrible! I would not recommend it to anyone and certainly would not use it again. No customer service at all! Unacceptable.
21/11/16 by Maria Grazia Zingale
Would recommend to anyone
21/11/16 by Candice Roundell
Delighted with this service. It is my first time using them but Ill certainly use them again. They tell you when theyll pick up the parcel and when it will be delivered by and they are true to their word. AND it was much cheaper than sending it by Royal Mail!!
21/11/16 by Maggie Hart
Good Comms, Quick and On time delivery. Tracking of Parcel to Italy was good.
21/11/16 by Steve Clark
With a little effort from me I achieved a good service at a very reasonable price.
21/11/16 by David in Dunmow
From collection to delivery everything was as smooth as silk
21/11/16 by David
Great comparison guide. Easy and straightforward to use. Will use again!
21/11/16 by Customer
They do not collect your parcel on the scheduled date! Then, they do not bother to collect your box again on the re-scheduled date! What a lovely service! I have been trying to reach them by phone and by MANY e-mails/updates on my account but no practical response from ANYONE! Thanks for steaing my time and money! I could not go outside for 2 days since they were the collection days! I have still waiting at home! Thanks for making me stuck at home fellas!
21/11/16 by UNHAPPY Customer
Great service . Arrived next day. Very happy
21/11/16 by Carolina
Easy booking online, web site eddy to use, no problem with collection and delivery on time. A collection time slot would be good but other than that a perfect transaction.
21/11/16 by celtic blob company
Booking process for collection was straightforward, the price offered was a lot cheaper than others and the delivery to the destination countr was very quick. The parcel was collected on Wednesday and it was delivered in Saturday!
21/11/16 by Tugba
Quoted 4-5 Days from UK to NZ collected Monday delivered Saturday.Easy to track good price.
21/11/16 by Michael
Needed to bring a folding chair from England to Scotland. The cheapest local van courier was 70 pounds. Parcel Monkey found the courier Parcelforce to do the delivery for 30 pounds for the parcel of 20 kg. Collected next day and delivered in once piece. Happy with the service.
21/11/16 by Customer
Always turn up when they are suppose to. Nice courier and goods turn up when they say they will.
21/11/16 by Joanna
Very pleased with the quick response great service
21/11/16 by Richard Strohacker
Customer service is virtually none exist, had a problem with my delivery and there is no contact number you can ring. Either submit a message and wait for them to get back to you or do live chat. It took them 20 mins to acknowledge my chat session and after a further 40 minutes they still hadnt come back to me. How are you meant to resolve issues! They also dont do live chat sessions over the weekend, only week days!
21/11/16 by James Webster
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