We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 237,797 reviews.
Excellent service and super fast delivery. The price was also the cheapest I could find for 30 kg parcel.
16/01/17 by Milan M.
Unprofessional, took 5 weeks for a query to be resolved. Employ people with lack of English or any experience. Cut a lot of corners. I wont be using this company again and i will also be advising others not to use this service. Do not Use once they take your money its no longer their problem.
16/01/17 by Saj
Our Response: Dear Saj
Sorry to hear there was a delay with the courier coming back to us to resolve your issue. Our customer support team have plenty of experience and all speak fluent English to assist our customers. If you are unhappy with the customer service please raise a support ticket and address as FAO Manager so we can escalate this issue.
Kind regards
James
Spent the whole day indoors waiting for the parcel to arrive. Got an email saying no-one was home. No card- so obviously did not even come to my front door! I went through parcel force on your website.
16/01/17 by Nicolette
Our Response: Dear Nicolette
Sorry to hear about this delay, we are not the courier, we resell courier services. Delivery and collection with Parcelforce can occur from 8am to 6pm and they do not give a time slot, so we do offer a drop off service on our quote engine. If they fail to collect let us know via Live Chat and we will be happy to chase them up for you.
Apologies for the inconvenience caused
kind regards
James
The fastest, the safest, the cheapest!
16/01/17 by DM
Easy website to navigate and use. Instructions were very simple and drop off points very accessible. Parcel arrived 5 days earlier than expected which was an added bonus! Thank you so much!
16/01/17 by L Valentin
Great service, fast, convenient and easy to use.
16/01/17 by Tash
Really poor service as in transit times.
16/01/17 by Yarnfab International
Our Response: Dear Customer
Sorry to hear you are not happy with the service time provided. Parcel Monkey is not a courier so we do not handle the goods, the courier you choose from the quote engine provides an estimated time frame for delivery. Please do raise a support ticket on your account if there is a problem or delay and we will be happy to assist.
Apologies for the inconvenience caused
Kind regards
James
Easy to track and very quick delivery to Stuttgart from the UK
Directions and procedures are simple to understand
Will definitely use this service again
16/01/17 by GC
Good service thanks
16/01/17 by Customer
I will be ising as much as i can, the service is great, problem free desparch
16/01/17 by Customer K.P. GROUP
Great service
16/01/17 by Stephen Higginson
Really fantastic. Would use again.
15/01/17 by Customer
Very useful website to get quotes and send parcels quickly. Will continue to use.
15/01/17 by Customer
Very pleased with parcel service
15/01/17 by Customer
Very competitive price. Generous weight limit. Fully track able. .
15/01/17 by DrQadeer Hussain
great service!
15/01/17 by Customer
Sent 3 big parcels to italy , they arrived in 4 days even with tube strike and plenty of snow in Italy at the destination during Christmas time. Everything ok nothing broken. Will reuse again in the future.
15/01/17 by Customer
Sent a mirror and it was recieved broken. No care taken obviously
15/01/17 by Customer
Our Response: Dear Customer
Sorry to hear the item has been damaged in transit, glass is a prohibited item listed at the time of booking and you would of seen a warning message advising this. The courier network is not really suited for glass as it goes in vans. through large depots and again back in vans and lorries for delivery.
Apologies for the inconvenience the courier you chose on our quote engine has caused
kind regards
James
Fantastic site and very easy to navigate with an excellent service provided.
15/01/17 by Customer
A month on and my parcel has still not been delivered with no information as to why in my account, two weeks after transaction I was then sent email to say I was going to be charged more than was originally agreed - will not use this service again
15/01/17 by Customer
Our Response: Dear Customer
Sorry to hear this has yet to be delivered
We have opened a support ticket on your account and so we can then look into this with the courier involved, it appears this is actually out for a delivery today and all tracking info has been provided.
Apologies for the inconvenience caused
Kind regards
James
Parcel Monkey offers better value than using any of the shipping agents directly from their own web pages so why not try them. A word of caution, their exhausting list of restricted items seems overwhelming if not a tad excessive (bombs and guns....really?!), read through it first.
15/01/17 by Mark
Everthing about the service was great till I tried to track my parcel - site seemed to class my outgoing delivery as an incomming which sent my tracking into chaos
15/01/17 by Nadine
Never heard of this Company until I had to send a parcel over to Nepal,it contained clothing and school equipment for an Orphanage in Kathmandu which I support,went to the Post Office and they said,£167 to send it,I was Gobsmacked,put a call out on our Village Facebook page and Parcel Monkey was mentioned so went to the site and was charged £100 LESS than P.O.I was sent the Documentation which I printed out and then put on the parcel,it was picked up from my home at 4pm on a Monday and then arrived at its destination on the Thursday,now that was good,it took two weeks for a small parcel to get there sent by Post Office,so the Orphanage got their Parcel of School Equipment and Clothing,would I recommend Parcel Monkey,absolutely YES,Thanks for the Back up as well in tracking the parcel,100% 5Star.
15/01/17 by Mike Bennett
Easy and cost efficient way to send international parcel.
15/01/17 by Customer
From start to finish the service was easy to use, inexpensive and ultimately reliable. I would recommend to anyone.
15/01/17 by Paul
Will definitely use again. Parcel was delivered on time and I could track it all the way. Thanks
15/01/17 by Shirley Eden
7 weeks ago I sent a parcel to the USA. It was not delivered, never out for delivery, yet it says it was being returned to sender 4 weeks ago. I opened a case as there is no sign of this parcel anywhere. A week later they are still fobbing me off. I asked how to make a claim as the parcel is obviously lost after 7 weeks. They said they have to check with the courier which has been going on for another week. Frustratingly slow, and bog standard copy and paste replies. They have no phone number even their email support is outsourced to the Far East. I wont be using again.
15/01/17 by Annie C
Our Response: Hello Annie
Sorry to hear of this issue with the delivery. Parcel Monkey do not handle the parcels, however you can reach us via Live Chat or email support and we can assist. Just raise a support ticket addressed as FAO Manager and this can be escalated for you.
Apologies for the inconvenience caused
Kind regards
James
Driver arrived exactly on time and parcel was delivered to an address in Sweden quicker than it would have done in the UK by post!
15/01/17 by Customer
Did exactly what they promised. Would use again
15/01/17 by David
I know that Parcel Monkey is a price comparison site. But they ask you not to go direct to the courier company with your queries but to Parcel Monkey themselves. This is where the problems start. Instead of one person dealing with your complaint, you get a generic response from a different person each time. Sometimes you are even asked what package you are talking about even after weeks of correspondence back and forth. They just dont care and dont want to know if your package hasnt arrived at its destination. Weeks and weeks after my package was sent, I still dont know where it is. Parcel Monkey couldnt care less. Waste of time, money and energy. If you use them, set your self up for some grief and disappointment when dealing with them. Try another site or go direct to the courier. These people are useless middlemen who will leave you pulling your hair out
15/01/17 by Mark
Our Response: Dear Mark
I am sorry to read of this negative experience with the support team, if you have one support thread open then the team can view the history of the conversation and will not need to keep asking for details. Please do get in touch and we can look into this case and see what went wrong and to assist in locating the items.
Apologies for the inconvenience caused
Kind regards
James
Waited all day for a courier that never showed up, no call or email
15/01/17 by Faisal khan
Our Response: Dear Faisal
Sorry to hear the courier failed to collect the parcel, we do not make the collections we hand the booking over to the courier you choose from the quote engine and they then come to collect the goods. If they fail to collect then you can contact us and we can work with the courier to see why it failed and to rebook the order in to collect ASAP.
Apologies for the inconvenience caused
Kind regards
James
Amazing and quick service. Couldnt believe how easy to was to use and quick the delivery was. Definitely be using again and recommending
15/01/17 by Customer
Excellent! Best price! Recommend with no reservation!
15/01/17 by Diana Stavreva
Having sent 3 small parcels to the UAE in the last year and none of them arriving.I decided to use parcel monkey which gave several quotes from different companies. Once my parcel was sent i was able to track its movements and it told me the day of delivery,which was under a week.Will certainly use this service again.
15/01/17 by jackie
Excellent Service
15/01/17 by Trevor Clifton
...but could be cheaper and better value. Paying extra for insurance is a niggle as is presenting your parcel when the store is busy and the staff are untrained to receive and process same.
15/01/17 by Robert C D Kirkwood
Good price compared to other quotes I had received and all worked well
14/01/17 by Brenda Pound
Easy to use and always finds the best price
14/01/17 by Rob Holgate
Excellent service. Delivered on time
14/01/17 by Customer
Service could be improved by providing some indication of collection time. Had to wait in until approx. 3.30 for collection, Suggest at least an am or pm collection time to improve the service.
14/01/17 by J.Bowman
