We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 235,663 reviews.
When my son moved back from London to Germany, he commissioned Monkey to deliver his 3 suitcases. In Germany only 2 suitcases were delivered. So the most important suitcase with very expensive suits was stolen by one of the employees in UK. This is a big damage. His fault was, to rely on your service. He should have to make an insurance, thats right. But if a suitcase is stolen, the customer has to get compensation . It`s your responsibiltiy! We wrote lots of times, no reaction. You should be careful about transferring your luggage with parcel monkey!
21/11/16 by london2016
the 2 parcels I sent arrived eventually, the one to South Africa too a couple of weeks, but the one to Hong Kong took almost 3 times as long and DPD tracking lost it for 3 weeks. All out of Parcel Monkeys hands, you did well, but talk to your carriers please
21/11/16 by Optimeasure (Jim Randall)
Easy to use, parcel picked up on time, easy tracking throughout and good follow-up with a possible hiccup at the end which turned out to be confusion re parcel drop-off
21/11/16 by Mark Walkington
Service is adequate as long as your not bothered when they pick up, had a nightmare when they didnt turn up on the only day we were in that week!
21/11/16 by Customer
Never use again, no customer service, any email enquires answered after a day or so
21/11/16 by David Jack And Miss Lois Nisbet
Really easy to use. Very efficient. Competitive pricing.
21/11/16 by Customer
Urgently required to pay for the parcel insurance. But in reality, everything is compiled so that the insurance benefit is not available.
21/11/16 by Arvy
Easy to review prices and choose the best fit for me. Once I had chosen the DPD website had great advice on how to package my parcel. Picked up as requested on Tuesday and arrived in Limoges on Thursday exactly as advertised. I would have no reservations in recommending Parcel Monkey to others.
21/11/16 by Barbara
My pack has arrived to his destination abroad in the shortest time, with no damage. Well doe. Thank you Parcel Monkey !
And very good prices, affordable for any budget :-)
21/11/16 by Mrs Anisoara Toma
All worked ok but the format of the web page to choose the right package format and delivery address a bit confusing.
20/11/16 by Customer
Brilliant service as usual, I do not know of any better alternative.
20/11/16 by AVOIDME
Guy git here on planned date, hurried and a bit miserable but couldnt complain re functional service
20/11/16 by judes butt Customer
Both pick up and delivery on time.
20/11/16 by Customer
Package got picked up and delivered 2 days later so very good.
20/11/16 by jean rodgers
The package seems to have disappeared into the ether. Cannot contact anyone with a brain.
20/11/16 by Customer
2 parcels last few weeks, very happy
20/11/16 by Customer
they tried to collect parcel once no answer they tried again the following day, thank you for that.
20/11/16 by keith gardner
Quick and efficient service, like that they offer different companies and prices
20/11/16 by Heather
Easy to set up and arrange. Collection and delivery was 1st class. Will definitely use again and would recommend to anyone.
20/11/16 by Geoff W
Brilliant company does exactly what it says on the tin
20/11/16 by Customer
I have been using parcel monkey for some time now, it just doesnt get any simpler and as always excellent service, my number one delivery service.
20/11/16 by Mr J varney
large heavy parcel delivered without leaving house
20/11/16 by paul
I was originally worried about shipping items when moving internationally so we did one test ship of just clothes to find out how it arrived. It arrived to my parents door just a few days later and was in perfect condition, despite having limited tape and using a re-used box. They came and picked up the box without any issues, and delivered it in under a week. Best service and the price was much lower than any other site weve found!
20/11/16 by ElginBreeze
good service, could not complain.
20/11/16 by Alan
Prom collection, fast delivery, everything intact.
Thank you
20/11/16 by Customer
I sent a large parcel to Spain and it arrived sooner than I expected.
Very pleased with the service, although I do find the website a bit tricky to negotiate especially when dropping off at a depot
20/11/16 by Steve Burgess
It was comforting to know that my package was in safe hands.
20/11/16 by Ray
Tracking doesnt always properly work. Often have to chase delivery of parcels and have order addresses corrected because they have been incorrectly input by Parcel Monkey staff.
20/11/16 by Customer
cannot fault service and price
20/11/16 by Donald Spring
Very fast delivery only 3 Days from the UK to the UKRAINE.
20/11/16 by TONY BOTCHERBY
Ggwp
Lelelekelel
19/11/16 by Customer
Cheaper, better and more reliable than Royal Mail
19/11/16 by Customer
Thanks for secure quick service
19/11/16 by Sean mccarron
This was the first time I used this site as I needed to send a parcel to Canada. I found that some of the prices were not quite what I would have been charged but chose the Parcelforce International with tracking which was the same.
Whilst it wasnt really clear that the total cost had been paid, and it was a prepaid postage label to print, nevertheless this was the case.
As to service from Parcelforce, amazing. Door to Door from Devon to Vancouver in under 48hours with good tracking updates and at half the cost of other providers.
I will use again
19/11/16 by Sarah Bevan
Im very with price for delivery. Also its so good they pick parcel from house so you dont have to do anything only print label. But I didnt like parcel came in very bad conditions, nothing was missing or broken but box was ruined. I will use it again.
19/11/16 by daniela babjakova
easy website, efficient pick up.... not sure yet about the delivery
19/11/16 by Be Anavema
All worked very well
19/11/16 by Filippo
Good and fast, very affordable, straight forward tracking system provided. Will use PM again & recommend.
19/11/16 by Marius, Moray, Scotland
Have used this a few times and it is always a fabulous experience! Discount for quantity would also help!!
19/11/16 by Debbie Goslin
Very easy to do, driver picked up the parcel .Gave me a receipt and then I just waited for it to be delivered. I could track the item from pick up to delivery and also could see who signed for it and at what time. Brilliant
19/11/16 by anne peck
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