We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 236,112 reviews.
The pick up was booked instantly and they came and picked up the heavy items. I was very happy.
10/12/16 by Customer
Sent a parcel to Easten Europe and it was there in 3 working days. Saved a lot compare to booking the same service as an individual. I would definitely use it again.
09/12/16 by Peter
Amazing service
09/12/16 by EdW
Excellent service package picked up and delivered within two days.
09/12/16 by David Grassham
Very good fast service
09/12/16 by Frank Tout
Proved to be an excellent and super fast service from UK to Sweden.
09/12/16 by Customer
This saved a lot of searching through the internet to find the various carriers for Malta - completed in very little time and parcel should be arriving today or tomorrow
09/12/16 by DAVE ROMBACH
Great service from Parcel Monkey on a parcel going to Republic of Ireland.
09/12/16 by J Rigden
Had to send a package to Canary Islands and after filling out all the info on a rivals site...quoting lesser charge... was suddenly advised a surcharge of £15 due to address being "remote".
No such extras on Parcel Monkey...and the company who collected and processed delivery would have charged me more to book direct with them.
Excellent service and will be happy to use again.
09/12/16 by Mrs Maureen Grand
its very easy to save pounds on courier delivery. Simply register with parcel monkey. Site links through to courier company at greatly reduced prices.
Same service then provided by your selected company .
09/12/16 by Andrew Flowers
I can highly recommend this company and will definitely be using them again.
Polite, friendly and great service.
09/12/16 by Sonia
The quoted delivery for the courier service was 4 - 6 days. Now on the 6th day and parcel has not been delivered.
09/12/16 by Alan
Second time using Parcel Monkey in recent weeks. No problem. There would have been a third time but it was a long parcel - 178cm. Id to go to a competitor to send that to Germany.
09/12/16 by Ian Macdonald
Good price, fast delivery, no complaints at all.
09/12/16 by John Batiste
Customer very impressed with delivery time
09/12/16 by SILLY CVS
I shipped a parcel using a multi-route service, and although on the tracking area of the website was showing only the first part of the journey (and this definitely should be fixed and improved in order to show all the tracking without have to contact the support center) once contacted the help center they promptly answered me providing the tracking for the rest of the journey! Thanks!!!
09/12/16 by Pier Paolo Comida
No problems.
09/12/16 by Richard Hardcastle
Used ParcelMonkey many times without any difficulties. However, Ive had problem with two parcels being sent which havent been delivered. It is really hard to get any information out from them - its nearly 24 hours since Ive had an update. If Id booked with the courier company direct, then at least Id be able to make contact with them. But I have to go through ParcelMonkey, and the customer service response to this issue has been very poor so far.
09/12/16 by B Sandy
Excellent service and communication will definitely use again
09/12/16 by L jackson
A good price and service. Might have been good on the day to have had an email giving an approximate pick-up time - say a two hour gap? Tracking worked well. II would recommend to friends and family.
09/12/16 by Ann Paterson
so easy to use and no hassle with delivery
09/12/16 by eb
Website is a good clear set up. Got stuck a few times putting the measurements in, but that could have been a problem at my end?! When it did it it was very easy and convenient. No queuing at the post office!
09/12/16 by Kaya Howard
Well done for getting my 15kg parcel to Southern Germany in FOUR days!
Other well known company I tried failed miserably and parcel wasnt even collected after three attempts. Will definitely use Parcel Monkey again for my next regular consignment. Ten out of ten
09/12/16 by Ian
Quick, easy, timely and cost effective! Thank you
08/12/16 by Miss Gillian Provan
Parcel monkey was quick easy and convenient to use for our business needs. Needed 2 bulky parcels picked up from our work premises. All booked during working time easily online and parcels picked up the next day. Oh and did I mention that it was so cheap?! Fabulous
08/12/16 by Wendy
WAITED IN FOR 3 DAYS FOR A PARCEL TO BE COLLECTED, NO SHOW, I COMPLAINED AND ASKED FOR MY MONEY BACK AND WITHOUT ANY APOLOGY OR EVEN TRYING TO KEEP MY BUSINESS THEY SAID THEY WOULD IN 7 WORKING DAYS. WELL SEE. HOW THIS COMPANY IS STILL GOING,I DONT KNOW. STAY AWAY.WELL AWAY
08/12/16 by mike braid
Paid what I feel was a lot of money to get a parcel collected and delivered to myself. Paid for 48 hour service........took a week to collect it and after 6 phone calls to the courier (parcelforce). Then when it finally arrived......it was damaged beyond repair. All of this while parcelmonkey did nothing and just sat back and took my money.
08/12/16 by Mark Richardson
cheap and best and fast delivery.
08/12/16 by praveen
Will always use Parcel Monkey A*
08/12/16 by CustomerAnn
I paid for 24h parcel delivery when after 6 days my parcel was not delivered I phone them. Find out that my parcel dissappear. Really disappointed as in package was really valuable stuff.
08/12/16 by Mateusz
very good service,easy to use,parcel delivered half way around the world in good condition.
08/12/16 by SD
Website very easy to navigate and cost was very competitive. Everything went without a hitch!
Never used a collect from home service before but couldnt believe it was so simple, great service!
08/12/16 by Robert Routledge
After booking the parcel, which was fine, I tried to use the online chat to amend something. This was one of the most painful customer service experiences I have ever had. Heres what not to do when dealing with a customer: 1, do not leave them on chat for 40 mins with only intermittent responses and fail to responding to questions, leaving the customer clueless on whether anyone is actually still online. 2. do not rub salt in the wound by then emailing just the simple sentence "sorry for the inconvenience" without any suggestions or recommendations on how to resolve the issue, or confirming of any action you are taking - and always provide contact information. It really left me wondering if the parcel would ever arrive at all. Thankfully it did
08/12/16 by Phillip Reed, Head of Operations
Quick, easy with no haste. Parcel arrived on time with no damage. Happy with tracking service
08/12/16 by Murabda
Good value and range of options. Will definitely use again and recommend to others.
08/12/16 by Customer
The simpler the better. Parcel monkey made things quick and easy and cost effective. Parcel force provided excellent service as well. Would definitely recommend! Thank you.
08/12/16 by Melanie
Parcel Monkey is a convenient site for arranging special deliveries. On this occasion I used parcelforce for the carrier, collection was prompt, delivery was super swift, no complaints.
08/12/16 by martin
Booked a collection via Parcel Monkey and the courier turned up even before the confirmation email and labels to print out. 30 seconds.
You cant really get better service than that!
08/12/16 by David Major
No problems at all.
08/12/16 by Customer
Really good and can track through delivery process
08/12/16 by Dave
We use first & third party cookies to personalise content and ads and to analyse our web traffic. We also share information about your use of our site with our social media, advertising and analytics partners. Click ‘Accept All’ if you’d like to allow all cookies, or “Required Only” to only allow cookies essential to the function of this website. Read more
