We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 235,667 reviews.
When parcel monkey get it right they are great, however when they get it wrong boy you are in for a lot of grief trying to get it sorted out, you cannot contact the courier yourself as you are not the customer, you have to go through parcel monkey, as a example on tracking midnight Sunday night, problem with address (turns out you cant send to a po box with pm, but they dont tell you that) I am still waiting for them to contact me, I have instigated all communication, eventually got my package back, was told a senior manager would be in contact & still waiting, eventually got a refund, but under there ts&cs no compensation or goodwill offered no matter how much they mess up, never again to much hassle.
07/10/16 by Graham
Our Response: Dear Graham
I am very sorry to hear of this issue with the service, if you have raised a support ticket and put FAO Manager this will be read by them and responded to.
Apologies for the inconvenience caused
Kind regards
James
Cheaper than the other services. Better cost on insurance for the item, delivered on time and hassle free
07/10/16 by Drew
No hassle, input the details, paid online, parcels was collected and delivered on time, no problems. Will be using Parcel Monkey again.
07/10/16 by Debbs H
I booked two separate collections and had to try and rebook them three times because no one came to do the collection. I want a full refund now!
07/10/16 by Customer
Our Response: Dear Customer
I am sorry to see the goods were not collected, Parcel Monkey do not pick up items we resell the service from the carriers. If they fail to make the collection, then you can contact us via Live Chat open weekdays 8am to 9pm so we can get them to come and take the goods from you.
Apologies for the inconvenience caused
Kind regards
James
Good value for money
07/10/16 by Julian
great service BUT too long in getting e-mailed address labels to customer.
07/10/16 by peter
Pick up on time also 2 day delivery on time with a phone call to say they were on there way excellent
07/10/16 by terry george
Acceptable, some friction although very heavy stuff
07/10/16 by Customer
Great service, much cheaper than paying standard rates and actually easy to use.
07/10/16 by M J Clark
Got my parcel in 3 days from UK to NZ. Really cheaper than other Courier Companies.
07/10/16 by Customer
When I discovered Parcel Monkey through a random Google search, I thought it was too good to be true. I checked and saw good reviews and decided to give it a try. Best moving decision I made! I was able to move 3 large boxes of about 20kg each from Manchester to London without hassle. My boxes were delivered the next working day in good condition and at an unbeatable price! V erythromycin satisfied customer. I would recommend this to everyone.
07/10/16 by Tootsie_10
Service was great but driver ignored msg on safe place to drop the parcel.
06/10/16 by Vee
Excellent, prompt pick-up and delivery
06/10/16 by ruth parry
Have used on several occasions. Always happy with the service.
06/10/16 by Patience
Everything arrived in great condition, perfect. Not happy with the tracking as the sender as no info under the tracker site. Otherwise eould have been 5 stars. The Person I sent it to said" Hi Mike, speakers have arrived ???????????? in perfect condition!!! Awesome. Again, thanks a lot. "
06/10/16 by MStraaten
I strongly advise against using this company. My parcel was never picked for a whole week and the worst part is they dont have a phone number where you can reach them which is extremely shaddy and inconvenient. I had to cancel my order with them and waiting for them to refund me my money. Please do not use them, they are unreliable
06/10/16 by Shylet Tsoca
Our Response: Dear Shylet
Sorry to hear of this issue with the collection, we do not pick up the item as courier reseller. If the courier does not pick up your parcel, then you can log in to your account and speak to our Live Chat team so we can chase the carrier to get it collected as quickly as possible. If you choose to cancel this does take between 3-5 working days but this will be in your account as soon as possible.
Apologies for the inconvenience caused
Kind regards
James
Terrible to try get any contact with anyone and when you do its a live chat with somebody who is as much help at a wet lemon
06/10/16 by Customer
Our Response: Dear Customer
I am very sorry to hear about your issue with the customer service, we offer not only Live Chat but also email support. To raise the enquiry further please do log in and raise a support ticket and address this as FAO Manager so we can look into the issue.
Apologies for the inconvenience caused
Kind regards
James
Excellent service from start to finish.
06/10/16 by Customer
Took parcel to the countryside parcel on the Friday. The box was delivered to our Greek island by the Thursday in perfect condition. Many thanks
06/10/16 by Lisa
Excellent, efficient, all achieved through informative communication.
Will definitely use Parcel Monkey again.
06/10/16 by Customer: Jonathan
The whole service was really good.
One of the best tracking services I have ever used. Everything in package arrived in good condition.
Would definitely recommend ????
06/10/16 by Jayjay69
Parcel fetched and delivered as promised.
06/10/16 by Robyn
Great service..
06/10/16 by Ferris
Postage price about half that quoted on couriers own site. Booking was easy and collection took place as arranged. Very pleased.
06/10/16 by Tim Edwards
Collected and delivered when said - no hassle at all
06/10/16 by Paul Mason
Booked 24hr service with collection they then decided was to late to collect and changed to next day. If I wanted next day I would of booked that, should not take payment if service not available . Now I have to wait 3-5 days for refund and book elsewhere. Will be reluctant to use again
06/10/16 by Stephen Learmonth
Our Response: Dear Stephen
I am very sorry to hear of this delay with the collection, we do not pick the goods up so this would of been an issue with the carrier. We offer a Live Chat service on our site from 8am to 9pm weekdays to assist in circumstances such as this.
Apologies for the inconvenience caused
Kind regards
James
After much searching through the internet, I found that Parcel Monkey had the lowest price for shipping. However, I experienced complete ease with using their user-friendly website and parcel drop-off service. I think the experience would be even more fuss-free and efficient if label printing services are available at the drop-off points.
06/10/16 by Customer
The whole process with Parcel Monkey was OK but it wasnt clear how many copies of the customs invoice were required as this email was sent to my junk mail which I didnt read until after my parcel had been collected! Should really include this information or a link to it when printing off the customs invoice. The real nightmare was with DPD who assigned a tracking number to my parcel which had recently been used on a delivery to Quatar to a PO Box number. The parcel arrived in Australia fairly quickly and then NOTHING happened until I had to contact DPD to ask why my parcel had been sitting in the depot since 27th Sep with no attempt to deliver. I was then told it was because they couldnt deliver to a PO Box despite the label clearly showing a residential address. Three emails and two calls later, the parcel eventually went out for delivery on 5th Oct and was successfully delivered on 6th Oct - 10 days after arrival in Australia. No attempt had been made to contact me or the parcel recipient to advise there was a issue (albeit with DPD) I will NEVER use them again as we had a similar issue with a delivery from Austria to the UK when they managed to drop the parcel, smash the contents and not bother to let us know. Again had to chase them to find out - took 3 weeks to get an answer. Simply unacceptable.
06/10/16 by Julie Howkins
My service provider was-Parcel Force and service was 48 hrs delivery. One of my parcel boxes was completely damaged, i dont know how but one of the sides of the box was completely torn apart. And some of the things from the parcel went missing or stolen! And also the mishandling also damaged the contents inside! This type of service wasnt accepted by Parcel monkey and Parcel Force!
06/10/16 by Customer
Our Response: Dear Customer
I am very sorry to hear that your item has been damaged, we do not handle the goods at Parcel Monkey because we resell the service. If an item is damaged we have a claims team to assist with the problem and they will be happy to assist.
Apologies for the inconvenience caused by the carrier
Kind regards
James
Booked next day collection and the courier never turned up. Not the first time this has happened either.
06/10/16 by Customer
Our Response: Dear Customer
Sorry to hear the courier failed to make the collection, we at Parcel Monkey do not come and pick the goods up, we resell the service. If they fail to collect just let us know via Live Chat and we will be happy to assist and contact the carrier to reschedule the collection for you.
Apologies for the inconvenience caused
Kind regards
James
Used parcel monkey to book a parcel with parcelforce and they have arranged the parcel to be collected on the same day! Amazing.
06/10/16 by Vish
Excellent service great pricing and all very easy
06/10/16 by Mr Russell Banks - Combat South Ltd
Great value. Used 2 day parcleforce delivery service to Sark. Parcel took 6 days to arrive, but was probably due to problems at customs in Guernsey.
06/10/16 by Customer
I always use Parcel Monkey for my eBay deliveries and as always an easy transaction all round,
05/10/16 by Porky
Used bathroom scales to weigh. Put dimension and weight on line even left outside house as was out and they picked up parcel force and put tracking number through letter box.
05/10/16 by Newman
This is the second time I have send suitcases with clothing to my daughter in Greece, brilliant service will be using parcel monkey again, and have also recommended a lot of people to use your company thank you.
05/10/16 by Zelda
Used several times speedy delivery for international with best prices
Well done parcel monkey
I need to sent package abroad every month and parcel monkey always comes up trumps with best price quick pick up and delivery
05/10/16 by Dionne Palmer Dublin Hudson
Best site for finding good rates. Plenty of options and my chosen option for my large parcel - posted in UK on Thursday delivered to Michigan USA on Tuesday. Great!
05/10/16 by Jude Green
Hight recommended
05/10/16 by Customer
This was my first experience of Parcel Monkey. The instructions said I would receive an email telling me how to print labels but none arrived. The courier came very quickly, but the parcel was delivered to the wrong depot in Germany. Having selected Parcel Monkey because they offered two day delivery I was not happy that it actually took seven days.
05/10/16 by Customer
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