We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 235,665 reviews.
Competitive pricing, updates on package status/delivery and a reliable service so far. Thanks.
15/10/16 by Mr Foster
I have dropped my parcel in dpd centre on 11/10/2016 for a two day service but till 14/10/2016 nobody collected from there drop off centre...
15/10/16 by Arun chacko
Excellent service and prompt delivery of parcel to my daughter in Ireland. I would reccomend this service to anyone and shall be using it again.
15/10/16 by Customer J. Marsh
Tracking did not work.
14/10/16 by pjr
Quick pick up, quick delivery, highly recommended.
14/10/16 by Mr Darren Harris
Had terrible problems downloading the label but the collection and delivery were excellent and I will certainly be using you again Thank you
14/10/16 by Jeanette
Used parcel force from here, cost me £200 as the goods were trashed when they got to the end destination a day late
14/10/16 by Steve j
I paid £17.81 for nothing they did not collect from where they were asked I expect a full refund please
14/10/16 by Reg Atkins
After a visit to the local post office and being stunned by what they wanted to charge, I thought there must be a cheaper alternative.
I googled parcel delivery and found Parcel Monkey.
I put in the size and weight of my parcel,chose my courier, paid via paypal and took the parcel to a convenient shop. I had an e-mail 2 days later to say my parcel had been delivered.
No problems at all.
14/10/16 by Judy
I give 3 stars only because my TV arrived safe and quick but the other luggage I had has not arrived yet after 1 week. I hope to receive it soon.
14/10/16 by Customer
Great service!
14/10/16 by Customer
Sent a parcels rom UK Friday lunch time & it arrived in southern Spain on Monday lunchtime. Very happy!
14/10/16 by Customer
All done seamlessly....no issues.
14/10/16 by Customer
This worked for me this time
14/10/16 by alpha
Great service, even better value... one minor negative point, Parcel force tracking seems to end at the uk border?
14/10/16 by Pete
Very good service
14/10/16 by Customer
Sending a HEAVY parcel to Paris, all went very smoothly and I was impressed by the amount of information provided at every stage in the form of texts and emails.
14/10/16 by Rod Parker-Rees
fast friendly service
14/10/16 by mr a tipple
UK to Slovakia parcel sent. All well and good till day of delivery? Unable to deliver due to query with delivery address. Used dpd through parcel monkey. Parcel had to be collected friday even after contact details were given at 10am on Wednesday. These details were not added or given to the driver so they couldnt try to redeliver on Thursday. Not sure if parcel monkey or dpd form instructions asked for delivery contact details now and if they werent I shouldnt of been able to finish my shipping label. So ended up being two days later than expected and a travel out for the recipient of the package.
14/10/16 by Paul Bateman
Courier service form the U.K to U.S and received it within 2 or 3 days, I was completely amazed by how fast it took - this was also the cheapest service I could find
13/10/16 by Customer
A firm to trust
13/10/16 by Customer M.Antonucci
Good quick service, cheap value for money!
Been using for past 2mnths. No complaints so far
13/10/16 by Thanh
Will never use again
13/10/16 by Ayse Yilmaz
very efficient service, but some options quite expensive.
13/10/16 by Customer
I required Parcel Monkey to collect a large parcel from my office. They failed three times to do so, each time claiming either that the driver had no address or that there was nothing to collect. This was clearly untrue, as the parcel was clearly visible on our reception desk at all times and I had even sent a text to the driver to inform him of the address. The service is the worst I have ever experienced and I would advise you never to use them.
13/10/16 by Patrick Woodall
Booked 2-3 day service. According to the tracker, attempted delivery to the recipient on day 4 which failed as it was a business office and day 4 was a Saturday. Proposed delivery date given as day 8. Contacted Parcel Monkey and parcel was delivered on day 7. Despite all this, received a claim for parcel being 500 grams overweight. You get what you pay for....
13/10/16 by Customer
I have post one parcel to Singapore, provide correct dimensions and wight, its just 5 pair of shoes! Now they email me say its 15kg, that is ridiculous so they will charge me additional £24, how can 5 pair of adidas shoes can be weight for 15kg, that is absurd, I would never use it again, this thing has never happen when I use another courier, would never ever use parcelmonkey
13/10/16 by kelvin zeng
DPD took 8 days to deliver a parcel from a pickup point in Stoke to Tamworth! Could have crawled backwards there quicker.
13/10/16 by Customer
some of the carriers they use are not so good. not their fault
13/10/16 by Alan ware
Easy to use online system, and super speedy delivery. Will definitely use again for overseas postage!
13/10/16 by Customer
My experience was wonderful. Helpful packing instructions, prompt collection and delivery in under a week. E mail communication from Parcel Monkey both at collection end and delivery end took the stress out of the whole process. Thank you. I will use Parcel Monkey again without hesitation.
13/10/16 by Customer FionaBrewster
Great service
13/10/16 by Customer
Cheap couriers but very professional on the job at hand A±++ d.walton
13/10/16 by Darren
Satisfactory service at a fair price.
12/10/16 by Luka V.
Booked parcelforce48, parcel wasnt even sorted in the main hub by the day it was meant to be delivered
12/10/16 by StephCustomer
My parcel from U.K, London to Saudia Arabia suppose to reach the consignee on 27/09/2016 until today - 12/10/2016 - the parcel hasnt reach its destination. The air agent is DPD. The service provided by their local agent is really terribly unacceptable. The first excuse was the contact details of the consignee is wrong or is missing, however I have provided the correct information. Nevertheless I have provided alternative contact details more than one time. The consignee contacted the local agent multiple times and every times they have apologised and promised the parcel will be delivered within 2 days, and that never happened. I dont recommend using the services of neither Parcel Monkey nor DPD. They are just wast of time. Its better to pay the extra money and send it with a reliable air agent like Courier.
12/10/16 by Ikram
I am happy with the service. The price was a little high. That is my only issue.
12/10/16 by Joanne
On time, affordable with real time delivery updates. Perfect.
12/10/16 by Colieco
Dealing with sending a parcel to Germany using Parcelmonkey was extremely easy and, having used Parcelmonkey in the past I would recommend them. I am however very disappointed that Parcelforce can only track the parcel to when it arrives in Germany at the hub and no further. I have no way of knowing if it has been delivered yet (the parcel was sent last Thursday and today is Wednesday) and I feel this is very unsatisfactory. What is the point of saying one can track a parcel if one cannot.
12/10/16 by A.B.
Good Service
12/10/16 by Paul Dawes
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