We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 236,112 reviews.
I was happy with my experience of Parcel Monkey however the parcel was being handled by Parcelforce and they (Parcelforce) provided an extremely poor service: 1 - The Parcelforce driver failed to show up and collect the parcel (after I had taken a day off work). No one at Parcelforce could say/understand why. 2 - The parcel was rebooked and on agreement with Parcelforce left in a "safe" place which they documented. The driver failed to pick up the parcel saying the customer was not at home. Parcelforce were unable to say why the driver had ignored or not seen the communication. 3 - I made a complaint and asked for a customer service manager to call me back. My details were taken and till now I have not received any communication. 4 - The parcel was rebooked and again with agreement of Parcelforce left in a safe place. The Parcelforce operative informed me the previous "safe place" communication had indeed been given to the driver and he would ensure the driver received it again AND that the dispatch manager will call me back regarding my complaint. The parcel was collected but the driver seemed unaware of the parcel being left in a safe place since he left the property and was called back just before driving off. 5 - The promise of being called back by the dispatch manager has not materialised. I still have not received any communication from Parcelforce. EXTREMELY BAD SERVICE BY PARCELFORCE.
16/11/16 by Customer UNHAPPY with PARCELFORCE
A very well priced and easy service to use. Very convenient and efficient.
16/11/16 by Penny D
Terrible, terrible service. Would not recommend to anyone wanting easy communication with courier. They refuse to help with anything, the customer service is impersonal and utterly useless. They dont communicate with couriers, so weve had several issues with Parcelforce not receiving any information from them, and the driver turning up for cancelled collections, or not having any collection info and not collecting at all. We were given wrong tracking numbers for a 24h service, and after several hours spent on the phone trying to sort things out with the courier because ParcelMonkey was totally useless, the service took a total of 48h to be delivered. They offered no compensation for the delay whatsoever, nor did they help in a timely manner (considering we paid for an express service). Absolutely appalling. NEVER ORDER THROUGH THEM. Youre better off paying a couple of ££ more and ordering direct from courier.
16/11/16 by Sgaia Foods
Such a convenient and cost effective way to post parcels to the other end of the world! Highly recommended!!
16/11/16 by Rose
Extremely poor customer service, no communication between them and the couriers, plus they offer no compensation for late parcels, missing parcels, they mess up tracking numbers and details and offer no help at all in communication with couriers if things go wrong. Ive spent hours upon hours of valuable working time on the phone to couriers trying to figure out where my parcels were, when I could have booked directly with the courier for maybe £1 or £2 more. Appalling service.
16/11/16 by Hilary Masin
Collected on time ,delivered on time, What more could you ask..
16/11/16 by CustomerJ.Vanhoen
Parcel was not collected until 5.15 which was after our office closed - luckily someone was still here. Collector did not have printed slip with barcode so was unable to give a receipt for collection which was a bit worrying. however, we received confirmation that the parcel was received by recipient
16/11/16 by SJC
First time I have used Parcel Monkey - excellent European service !!
Cant fault price and service.
Can recommend and have placed them on my preferred suppliers list.
16/11/16 by Peter
Ive used this service twice to send large parcels to Japan and it could not be easier. Everything is clearly stated.
16/11/16 by Rowena
Very bad service by dpd.
16/11/16 by Customer
Easy to use to find the best option for couriers
16/11/16 by CustomerDebra L
From the UK to Singapore in 4 days.. door to door...plus a grest price ...the post office wanted 3 times as much!! would always use them in the future...
16/11/16 by A.Colnet
Good service but customers services complete rubbish. On live chat all answers where copy-paste.
16/11/16 by Ingrida Bickauskaite
i found the website easy to use and make my choice from. once I had made my selection, filled the relevent information in and submitted. I had an email confiming that my parcel would be collected the next day. The delivery driver collected my parcel, as expected, put address sticker on. took only a few minutes. then I recieved an email saying my parcel had been collected. the next day received an email saying my parcel had been delivered. very straight forward.
15/11/16 by Chris
Wont recomend ! Works good until issue arise. Sent a new mobile phone to Malta, was returned as prohibited goods. What ? Used differnt couriers before and only Parcel Monkey cant deliver to Malta. So phone was returned to me, and gues what... Phone unsealed, box smashed and screen damaged. And now Parcel Monkey doesnt respond to my messages
15/11/16 by Andy's Way
What a service! I came to Parcel Monkey after trying for over 3 weeks to have a package collected with Courier Point and being extremely unhappy with their service (or lack thereof) cancelled the order and luckily stumbled across Parcel Monkey. I wish I had been with them from the get go! The purchase process was very easy, there were 4 drop off zones in walking distance to the sending address and after having the boxes picked up on a Wednesday in London they arrived safely and without issue in Canada the following Monday.
All for a greatly discounted price!
I highly recommend.
15/11/16 by Jess
Saw some not so encouraging reviews of Parcel Monkey, after Id already booked the service (hadnt time to research properly plus I needed the parcel collected from my place). No need to worry, ParcelForce guy collected from my door, and it arrived on time on the other side. It was also very competitively priced, very. Great job. Cant complain
15/11/16 by Gerard
Wasted a whole on parcel collection and it courier didnt even show up, and now have to waite another 24 hours. Will never use agin
15/11/16 by y.l.chung
Totally shocked and disappointed with the service of parcel Monkey. My items could not be delivered to me as they were returned to the depot as damaged in transit. Avoid at all costs!
15/11/16 by Customer
1st time user, easy and straight forward, and delivered to USA in just five days arrived in top condition
15/11/16 by Customer C Russell
Really easy to use only downside would have loved a tracking number that worked and a note to say its been delivered. Other than that really great thank you
15/11/16 by Ebay user
Would recommend again and again!
15/11/16 by Maria
Did what they said they would for a very reasonable price. Easy process to follow and online tracking. I will use again.
15/11/16 by Kellie
Fast and fair what more can you ask for
15/11/16 by Customer
excellent service from start to finish!
15/11/16 by james mead
All worked very well to send parcel back to Amazon retailer when product arrived damaged.
15/11/16 by Mr David Woodhouse
over 1 week and Im still waiting
15/11/16 by Customer
Happy to use again
15/11/16 by WendyMoll
Parcel was collected on time and delivered on time. What more can I say.
15/11/16 by USA
I needed a courier in a hurry for a small hard drive at last-minute notice. Parcel Monkey showed me a variety of prices and services, and I was very happy with the outcome. Since the first use, I have been back to the site to book another courier and again I have not been disappointed. Great for business use!
15/11/16 by Customer
I am very impressed by Parcel monkey. The website is easy to use. I send parcels to Mongolia which is a little off the beaten track. However, there have been no problems at all.
15/11/16 by Ann Richards
Parcel Monkey made it a very easy process to choose a delivery courier. All went very smoothly. This was my first time using Parcel Monkey and based on this experience I will use their services in future and recommend them.
15/11/16 by Customer
The whole process was excellent the parcel was collected on time delivered on time and the tracking was good
15/11/16 by Graham Pilkington
So easy to use on my mobile. Tracking is simple, never had a problem using this. Would highly recommend!
15/11/16 by Customer
As my title says, Id recommend anyone
15/11/16 by matthew read
No problems at all
15/11/16 by Customer
No problems at all
15/11/16 by sue marie
Quick and easy to use, no problems. A+++
14/11/16 by Martin
A very helpful and convienient service
14/11/16 by Customer
Easy to use, competitive cost, and a £500 quid item got to Japan with no problems....which is good!
14/11/16 by Richard Soloman
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