We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 236,112 reviews.
Used plenty of times with no problems. Highly recommended.
05/12/16 by Fitz
Not much cheaper than Royal Mail to send a parcel to Australia. With Royal Mail you only have a short customs label to fill out. With Parcel Monkey you had to do 5 itemised customs labels.
05/12/16 by Ron Mac
One word great
05/12/16 by Kenny
Brought the parcels to the post office without any complications; Parcels arrived in a very good condition- Im very pleased!
05/12/16 by A.Hartwig
Great service, on time and value for money.
05/12/16 by Customer
Very good will use again. A third of the price I was quoted elsewhere
05/12/16 by G McMahon
Easy website and booking process. Excellent service. Would definitely recommend.
05/12/16 by Stephen Young
still not arrived over a week later
05/12/16 by no name no problem
Very easy, no hassle - parcel arrived safely in good time.
05/12/16 by MDL
very easy and quick to use, even for a newbie.
05/12/16 by rachel
This service is far cheaper than using the same type of service that Royal Mail provides.
Just a little confusion initially at the drop off location, but that has been redolved
05/12/16 by Mark Walsh
Created a list of very useful alternative delivery prices. Also kept me up to date with teh selected op[tiopns. I woudl definately use again.
05/12/16 by Luffield Cars
Logical website offering best deal on standard delivery. Collection large parcel midday Tuesday, delivery to family in small village Italy, on Friday.
In my view, an outstanding service. Will most certainly use in the future.
05/12/16 by Customer JR
I wasnt able to track my parcel.
05/12/16 by Customer
Parcel wasnt collected and dpd didnt have any record of the parcel to be collected... complete fail
05/12/16 by Customer
Delivery as promised, have built a trust now hope they keep up
05/12/16 by Emz
Shipped a heavy package to the Channel Islands (Guernsey, 22kg). Very reasonable price; excellent service and very fast delivery. Will use again.
05/12/16 by Customer
So easy to give details and get price and relevant forms online and then drop off at local post office rather than wait in for a collection.
The parcel arrived over half way around the world in less than a week.
Very pleased with this service and will definitely use them again.
05/12/16 by Mrs Jane Burt
Weighting, drop off and delivery is hassle free.
05/12/16 by Shola Ogunyemi
On time. At a reasonable price.
05/12/16 by Gitana Stukaite
Really simple to use and very effiicient
05/12/16 by Paul
Easy to use website with a range of options and prices to choose from and delivery to UAE even faster than expected
05/12/16 by Vicki
This was the first time I used this service. I want to post my academic books from the UK to Thailand. A parcel was collected on Monday and I received it on Saturday afternoon. It was great service with the cheapest price.
05/12/16 by Narin
Three parcels were sent via parcel monkey, to different addresses. Two were 24 hour express, one was next day before 10 a.m. Not one arrived on time - in fact the 24 hour turned into 48 hour and the "before 10 a.m" was delivered at 17.45. All parcels were sent using parcelforce, had I used them direct, a full refund would have been granted...not so with parcel monkey. The delightfully (sarcasm) unhelpful online chat told me to check terms and conditions 2.1 applicable in England and Wales...Im in Scotland. She then cut me off. As did the previous online when asking about the 10 a.m deliveries. Its a dreadful service not helped by the rude, unhelpful online service. Once bitten...never again.
05/12/16 by Lisanne Valente
I recently relocated to Melbourne, Australia from U.K. & was looking out for a hassle free, yet economical, way to transport about 60 kgs. Through the Parcel Monkey website I was able to locate the most cost effective courier service.
The whole booking process was straightforward & my boxes arrived within the scheduled delivery times.
Id wholly recommend using Parcel Monkey website.
04/12/16 by Dilip
I sent a large parcel from the UK to my family in Canada and I sent it on 28th November and it arrived at my mums house on 4th December! I was very impressed with the whole service and even happier as it arrived obviously nice and early for Christmas. In previous years they have still been waiting for their parcel in January for something sent at the same time with a different provider. I would 100% recommend and will definitely be using them again for future deliveries. Very happy :)
04/12/16 by Alex
Great! So easy. User friendly. Efficient. Quick
04/12/16 by Customer
Parcel from uk to Canada in two days. Amazing!
04/12/16 by Dawn C
Excellent service was provided and we was up to date with out parcel and I would like to say a big thank you. I will use this service again
04/12/16 by Customer saf
Pretty straight forward to use website and fairly well competitive pricing.
Parcel collected as mentioned during booking time and online tracking available.
04/12/16 by Mayur
Cheapest comparison prices great service
04/12/16 by Customer
Excellent service with no problems. Order at 22:00 and they picked the parcel up at 07:30 the following morning. Wouldnt hesitate to use again.
04/12/16 by Customer
Have used parcel monkey before and will continue to use them as they are the best service and price out there
04/12/16 by C.T
I have used this service several times and can not praise them enough for the first class service, and very competitive price.
04/12/16 by Customer
Cheap, easy and fast.
04/12/16 by Customer
Very quick and easy to use
04/12/16 by Karen Wigg
All worked extremely well and you can see the van on satellite - this was for same day collection and delivery.
Splendid
04/12/16 by gill
Everything went smoothly. Boxes delivered within 4 working days.
04/12/16 by Customer
Really good service
04/12/16 by Customer
parcel collected on time, on parcel force 24 hour service, but did not arrive for 2 days, 48 hours service.
04/12/16 by Customer
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