We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 236,112 reviews.
Brilliant service. I send a lot of parcels. I used yodel once and they were the worst service I have ever used. Someone recommended parcel monkey and I havent looked back since! Cant fault them
13/12/16 by rebecca
First rate. No problems,picked up from home address delivered to New Zealand in under a week.
13/12/16 by P.I. D.
Dropped parcel off for DPD to pick-up, was given a tracking number, but when I try and use it, all I get is "No results found for your search criteria", I still dont know if my parcel has been delivered..!!
13/12/16 by M D E
Package still not delivered, it has been delayed for some reason, would appreciate more feedback.
13/12/16 by George Yovos
Will always use them in the future
13/12/16 by Roughton-Bentley
Quick and easy
13/12/16 by Richard
booked a collection and deliver sameday for Monday, filled in all the details as required, got an amended email saying the collection and pickup to be done as planned -- HOWEVER they got the delivery postcode wrong, have tried to get in touch to amend, they managed to get 1 part of the post code correct BUT they changed the dates to Tuesday - no good to me as I will not be around, at 3:45pm I cancelled the order YET the status still showing out for today??? sent another support ticket this morning and no one has come back to acknowledge/respond, what a shambles of a company -- will not recommend to anyone who needs their goods urgently... what a waste of time
13/12/16 by Jagdish Gosai
Due to pick up Wednesday - you picked up Thursday. Im not in office on Thursdays so I had to get a colleague to deal with it
13/12/16 by Ben the AutomotiveIndustry Charity
Easy and great value
13/12/16 by Customer
So easy to use and parcel was picked up and delievered on time and arrived in excellent condition.
Parcel came from Ireland and arrived within the 24hours.
Perfect
13/12/16 by Irene
I had an excellent 1st experience with this company. I am very happy with the quality of the service and the rapidity.
13/12/16 by Bassma Betraoui
Nothing to fault except tracking system shows my parcel is still processing when its already delivered..
13/12/16 by Customer
I sent a parcel to Thailand and I found the service to be quick, simple and value for money. There website explained the process quite well and provided all the forms you needed.
The parcel was picked up quickly and delivered far quicker than I expected.
The price was significantly lower than going direct to major delivery companies
Overall I was very pleased with the service
13/12/16 by Scott
The service was quite good, dropped off our parcel at the Post Office and were able to track it all the way, parcel arrived after a few days. However the list of forbidden items that you supposedly cant send with Parcel Monkey is ridiculously long, for example you technically arent allowed to send any liquids. Luckily the couriers that actually carry out the delivery are much more lenient, so this shouldnt turn out to be a problem.
13/12/16 by Customer
Great to be able to track parcel to delivery point and be assured that it arrived safely at its final destination. Thank You
13/12/16 by J Davis
I booked a parcel on Thursday for Friday collection, then Friday for Monday, then Monday for Tuesday. None were collected and when speaking to the courier, they said only one had been sent through to them and it was the Monday one. The customer service is ****, I asked a question, below, and they gave a generic copy and paste response: my question: "Yes please reschedule however I would like to know what I am to do if they dont collect again" their response: Hello, Please be advised that we have rescheduled the parcel for collection tomorrow. Your new label will be available shortly. Should you have any further concerns, please let us know. Kind regards, Tuesday 13th December 2016 at 7:46 Very helpful as Im sure youd agree.
13/12/16 by robert mclean
this parcel meant to be delivered the next day and client received 3 days later. realy not too happy with this service. will think twice if to use for the next time Regards
13/12/16 by Rainiero Alexander
Found on Google and will use again, easy to book and good service for the cheap price, sent a package to Norway from the UK and it got there in a week 40% cheaper than TNT, just what we needed.
13/12/16 by FT
Have used Parcel monkey for a few years now when sending Christmas presents to Germany. Hassle free and good, quick service. Good value for money.
13/12/16 by Andrea Huntley-Crow
Excellent service, very easy to find competitive prices and self explanatory procedures for processing my consignments.
So far I have sent three parcels by Parcelmonkey, at almost half of the price of Parcel Force, and all of my parcels got to their destination within the estimated delivery dates.
I would strongly recommend everyone to try parcelmonkey before going to anywhere else.
13/12/16 by Mr Badiei-Khorsand
Parcel Force quoted me silly money to send a parcel to the USA. Went on Parcel Monkey and sent the same package (with the same carrier!!!) for a fraction of the price.
The online systems, email confirmations, payment etc all worked fine and were easy enough to navigate.
Very pleased with the service.
13/12/16 by EDWARD WHITTAKER
3 minutes to input the package information, 5 minutes to get your email with label info, short walk to the shop - job done!!
Fast and easy and they bet other sites on price!
13/12/16 by Susan Parker
Tracked all the way arrived before the date a big thank you to all xx
13/12/16 by Sharon Logie
Good value for money, speedy delivery.
13/12/16 by Iris
excellent service ,highly recomend
13/12/16 by paul
Really easy to sort and was quick
13/12/16 by Tom Hunt
Have to print off paperwork not sure which bit to use, but easy to drop off at PO who advised on correct label and arrived at destination in Europe in good time.
12/12/16 by Peter Trodd
Service was very good and turned out to be less than when booked with the company who did the delivery directly!
12/12/16 by David
Parcel reached super fast????????
12/12/16 by Customer
Will use this service all the time
12/12/16 by Customer
Im sending parcels through ParcelMonkey since May this year and for now Im quite happy with their service. They much better than Parcel2Go. There is only one issue: They could offer couriers for parcels above 30kg and InPost lockers. But generaly they good :)
12/12/16 by Maciej Stachurski
Internet browser flagged up this site.. couldnt believe the difference in pieces for post. So many drop off points too ! Definitely use and recommend to all !
12/12/16 by Ruth fletcher
The original company were going to charge £60 to ship the box to Sweden. I took advantage of their free uk delivery and got Parcel Monkey to deliver it. Extremely fast and cheap. Thank you.
12/12/16 by Customer
Such an easy website to use and fantastic service and may not be the cheapest but cheap doesnt always pay!
12/12/16 by Sue Woolnough
easy to use and very good service
12/12/16 by Customer
They lost my parcel valued over 600 pounds inside. They are very unprofesional, did everything wrong, specially their support after they picked up the parcel. I had to wait for 3 weeks util someone realised that my parcel that was supposed to be delivered in 3 days "had a problem". Never again!
12/12/16 by Anahi Mariana Lerin
It was delivered a day before the estimated time. Was happy enough with the service
12/12/16 by Customer
My first port of call for any "out of the ordinary" parcel shipping requirements. Great price on a delivery to Paris suburbs last week. Arrived within the timescales promised. Many thanks for an excellent service.
12/12/16 by Emilio
I have paid for a service that I havent benefited from, with no support and no information provided by these guys. I deeply regret this experience, they are the worst. Wont recommend at all.
12/12/16 by Iulia Butnariu
i packed my rc plane, when it arrived at the customers address the wing was completely crushed
12/12/16 by Customer
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