We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 235,663 reviews.
Good service on time and delivered as requested in good condition
27/11/16 by Guy
Great service
27/11/16 by Customer
Amazing service - hassle free...UK to Singapore in 3 days at lowest cost! Brilliant.
27/11/16 by Neil Campbell
Used Parcel Monkey to ship parcel of Christmas goodies and presents to Son and family in Australia. Sent it early as expected it to take a while with customs inspections etc., but it arrived in just 8 days. I could track it every step of the way, I was very impressed and so much cheaper than the likes of Royal Mail. Will certainly use again.
27/11/16 by Val
Great service,good prices, recommended
27/11/16 by Customer
Parcel monkey were excellent, they picked up my parcel when they said they would and also delivered it pretty fast and on time. This was an international parcel delivery so I was very impressed (delivered to Uganda within 3 days). More importantly I saved a lot compared to other providers such as Royal Mail and DHL, who were quoting twice as much for the same job.
27/11/16 by Collin
This was the worst experience I have ever had using a courier service. I was in the US for a week and needed to receive an important document so I booked a service that said it would take 2 - 4 days. It took 2 weeks to arrive. The worst aspect was the customer service. I was in daily contact with Parcel Monkey to find out why my parcel was sent to Malta back to the UK and then to the US. They replied each time that they could not get in contact with DPD so I rang DPD directly and they were very helpful and were happy to change the delivery address as I was no longer in the US. Parcel Monkey told me I could not change the delivery address but when I got DPD to send me an email saying they could, they then changed their tune and said they would but this was then too late and the parcel was delivered to an address I was no longer at. I would not use Parcel Monkey for anything important or urgent as it is impossible to get any information from Parcel Monkey and you cannot make changes directly with the courier as it was booked by Parcel Monkey.
27/11/16 by Customer
Booking said delivery in 2-4 days however actual it took Mir than 8 days.
27/11/16 by Indranil
Perfect from beginning to end. Delivery on expected day.
26/11/16 by Emilie
Did pickup was brilliant. We got a 24 hour service
26/11/16 by Andy
Excellent service. Sent a parcel to Dubai which in the past had always been very troublesome, slow and costly. This was exactly the opposite. The parcel got there quickly, was hasslefree and was reasonably priced. I will definitely be using again.
26/11/16 by Customer
easy to activate and hits the spot!
26/11/16 by dan
Paid 5500 rupees to received the parcel in srilanka
26/11/16 by Customer
Choices, tracking if wanted, pleasant drivers and on time.
26/11/16 by Edward
Excellent service. Easy to use. Highly recommended.
26/11/16 by Customer RT (Devon)
We have used Parcel Monkey several times before and will continue to use them both for UK parcels and abroad. The prices and the ease of use make it pointless to do anything else. I should point out, we live in a small town in Cornwall, not in a big city. And yet the service is perfect.
This time the parcel was to go to family in Canada. The website is clear, quick and easy to use. You can chose an option where the carrier will collect from your house. You dont even have to go the post office. This time we chose Parcel Force as it was the cheapest option. They arrived when they were supposed to and 4 days later our parcel arrived in excellent condition at our familys house in Canada. Cannnot reccomend this service highly enough.
26/11/16 by Sue Blair
Quick and reliable service, no complaints
26/11/16 by Customer
So easy too deal with and will use again
25/11/16 by Gordon
Picked up package and delivered it on time, simple.
25/11/16 by Customer
Fantastic service easy to use. Found me the cheapest delivery I looked on other sites first and this was best off by £10!!!
Brilliant parcel arrived in 4days from Greece to U.K. Couldnt believe it.
25/11/16 by Roisha
Rubbish service efen poor service ????????
25/11/16 by Customer
I had an issue with an item inside my parcel, i spoke to parcel monkey multiple times about finding out more information on when I would know if my parcel was arriving however they said they would give me more information in 24hrs, 24hrs later I enquired again only to be told it would take 48hrs more! This after i had paid for express delivery. I had to call DPD myself to get a clear answer, which was that my parcel was being shipped back to sender due to a prohibited item. The item which even the member of staff agreed was not clearly listed.
25/11/16 by Customer R
Getting to know the nice man who collects and can track easily so far no problems
25/11/16 by Customer
Easiest big parcel Ive ever sent thanks to parcel monkey and the cheapest
25/11/16 by Ms Lesley Pearse
Golf bags and clubs sent to portugal. Cheaper than taking them on plane, and arrived at my flat in 4 days via parcelforce
All good
25/11/16 by Peter
Have used Parcel Monkey over the years without any problems. Quick and easy to use
25/11/16 by Customer
Very easy to organise and track as you go. Love the map view where you can see the delivery in real-time. Great for peace of mind.
25/11/16 by Customer - Sarah
Good value and goid service.
25/11/16 by Customer
Thanks very much parcel monkey. Prices are really good. Request to everyone to use only this company if you want to save money.
25/11/16 by Guriqbal khinda
Easy to use. Fast and no problems
25/11/16 by Stephanie coatesworth
Received parcel with contents missing, even though insurance was paid they were not interested in my complaint. Worst company I have ever dealt with!
25/11/16 by Anon
I used parcel monkey to send several parcels abroad. It showed me the best options available. I received great service from all providers. All parcels arrived within 3 days of posting and it was good value for money.
I will definitely use Parcel Monkey again.
24/11/16 by Vannessa
We used Parcel Monkey for the first time. We were sending Biscuits to Poland. The parcel was picked up on time, we had updates on the progress and an email telling us when the parcel would be delivered. Google soon changed the Polish to English and we were able to notify our Polish friends when the parcel was being delivered. When it arrived it was unwrapped and all the biscuits were delivered in tack. Well done Parcel Monkey, got it right first time and delivered a fully in tack parcel. A*
24/11/16 by Mr Hill
Got a competitive price service was quick with no hassle
24/11/16 by Customer
All very simple and reasonably priced
Will use again
24/11/16 by Mrs Tracy Thomas
Parcel delivered to Spain on Tuesday after dropping parcel off in the Thursday. So pleased with the service. So much better than Post!
24/11/16 by Dog owner - from Cambridge
Very easy and no problems.
24/11/16 by OC
No issues. Booked next day great price. Collected and delivered as expected. Love the customer signature box to view. always use parcel monkey for next day on heavy parcels thank you again.
24/11/16 by Diane
effortless parcel services at a decent price
24/11/16 by Unofon
First time sending internationally, I followed the instructions to the last word and my parcel was picked up friday in the UK then reached its destination Hong Kong on the monday! Very good service and I am happy to recommend to others.
24/11/16 by Customer
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