We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 235,663 reviews.
My parcel arrived safely and promptly from UK to Republic of Ireland
29/11/16 by Paul Doran
On the website it says I can send mobile phone but it was returned. Was made to pay for the first failed delivery and also was charged for returning the item back to my home address. Its been a while since I have messaged them but they have quite and nobody is answering... Last time I use them
29/11/16 by ISMAIL SHIEKH
Delivered a day late and over 6.30pm
29/11/16 by Customer
Brilliant, would definitely use again, very professional and kept you up to date all the way.
Very competitive prices too ????
29/11/16 by June Potter
Great service
29/11/16 by andrew watts
Very pleased, all information set out in a clear manner, happy to use again and recommend to others
29/11/16 by CustomerLiz Impey
They are ok until your parcel doesnt arrive on time.They dont find out and give you any information other than what you see on track and trace
29/11/16 by Customer Sonia smith
Really easy to use this site ! Just wish they would offer PayPal use with all transactions ?
28/11/16 by Customer KJJ DUFF
Quick,easy and efficient
28/11/16 by Cjcrf2003
Fab, efficient service and kept informed from booking consignment through to delivery.
Definitely recommend and will re-use.
28/11/16 by Kerry Pirie
I was obviously concerned as a first time customer but not only was the price good the delivery to Holland was so fast- near Christmas- I hardly had time to let my family know it was on its way. Great service thanks, must check weight next time though as Im not sure what happens if you pay for 2kg and its just over?? Does anyone know?
28/11/16 by VAL merritt
It all went fine
28/11/16 by Bob Walker
I have send the parcel twice nw to my sister and Im very happy I will use this service again and again so cheap to use . Thx for your great service keep it up ???? ????
28/11/16 by Pam
Really fast and efficient
28/11/16 by Customer
Parcelmonkey took my package and failed to deliver it.Its been a month and I still dont know whee my package is. Just in case you want to see it for yourself you can check up this tracking number PM_1007353_1008015. Avoid them at all costs
28/11/16 by Michael Adamu-Amanfu
Sent a trunk to French university. Arrived within 2 days in excellent condition and was able to track every step of the way. Would definitely use again and recommend to all.
28/11/16 by Customer
Good experience
28/11/16 by Steve
Paid for delivery and parcel never got picked up was told they try to collect when I was home. No card left and when I called parcel force they said it would be really collected on the Friday and nothing so called again then told system was down in the end I drove and hand delivered myself
28/11/16 by Customer
Convenient drop offs and prompt service - dependable delivery service.
28/11/16 by Customer
I was very pleased with the cost, the response times, no issues at any stage
28/11/16 by Joan Simkins
Having had 3 out of 5 boxes damaged and providing pictures of the boxes that were damaged, This company has chosen to ignore the damage that has been done by the couriers they use. When all packages were originally sent i had 1 box arrived before all the others and it took over an hour to get any form of response from the "typically replies within a few minutes" Web chat team. Will not use this company again. Suggest people avoid at all cost if shipping to another country. Wish i had just went with TNT or UPS
28/11/16 by Mark Barnes
My parcel has been damaged..
28/11/16 by Customer
As usual, everything went smoothly.
Thanks a lot
28/11/16 by Theresa
My most recent customer had her parcel sitting outside her door all day and it was slightly damaged too. Its all a gamble using this type of service no matter the company you use. Parcel Monkey is the best I have used tho. Very simple and easy to book.
28/11/16 by Andrew
I had to chase the parcel for it to arrive to the other end. I paid for a service meant to take no more than 2 days and it took almost a week!
28/11/16 by Not a very happy Customer
Our Response: Dear Customer
Sorry to hear about the delay with your shipment, we do not handle the goods the courier you choose via our quote engine does. If there is a delay just let us know via Live Chat and we will be happy to help
Apologies for the inconvenience caused
Kind regards
James
Fast efficient service at half the Royal Mail charges.
28/11/16 by Barony Mills, Orkney
Cannot fault excellent service from collection to delivery. Kept well informed throughout. Using again especially for overseas delivery.
28/11/16 by M Renshaw
Delivered to Denmark within a few days. No problems. Id certainly use them again.
28/11/16 by Mr Chris Hurford
Large parcel full size table football table weighing 17 Kg collect from my door and delivered to my grandson over 400 miles away in 24 hrs, many thanks and very well done.
28/11/16 by Allister Boyle
Got great options, then choose what I thought fitted me needs.
Used DPD, great drop off facilities in my area, then good tracking and updates, satisfied end customer for the service and myself as the organiser, satisfied too! Full marks!
28/11/16 by Richard Preugschat
Try them, thats the only advice I can give. O believe they are the best so go ahead and try the service.
28/11/16 by Mark
Dreadful service, no collection twice and still not refunded over 2 weeks later after I was forced to cancel what was an urgent consignment and collection delayed by at least 4 days . Told a refund would take 5 -7 working days, but not told I would have to go into my account to ACCEPT their offer of a refund within 14 days and lose a £6 admin fee even though they had broken their side of the contract. Lost all faith in them.
28/11/16 by Anne Blackwood
Highly recommend sending Parcel or collecting this way.
28/11/16 by P.lewis
I use Parcel monkey website quite often. Very easy to use web site and good prices. Good after sales service too. Definately would recommend!!!
28/11/16 by Elena
We used ParcelMonkey for the first time recently and I must admit to being a bit nervous paying the ££ and not knowing if the goods would even be collected. I shouldnt have worried, our shipment was picked up as booked and delivered to our customer in Belgium two days later ... for a lot less than we have previously paid direct to ParcelForce. Brilliant!
27/11/16 by Jo Watson
Such a good service I sent a dollshouse from Kent to Essex with no problem at . Will use again THANKYOU Parcel Monkey
27/11/16 by Customer smith
Son has moved to a remote spot in Ireland, with a C/O address. First thing Ive sent to him was via Parcel Monkey. Easy and fast delivery, great - thanks Tracey
27/11/16 by Tracey Erlandsen
I booked a parcel cost me £112.30 by using parcel monkey, but I have been told that the parcel needs to be rebooked for some reason, so I rebooked the parcel 2nd time, but a few days later I have received an notice for my refund with only £117.30, there are £5 shortage, I sent a few emails to ask reasons and I have never got response. Later on I read their term and condition found out the reason, as I have been charged £5 administration fee, when you cancelled your booking and rebook again. NOW I UNDERSTOOD WHY I HAVE BEEN TOLD REBOOK. I will never use them again, nightmare!
27/11/16 by Andy Smith
Collected from house and delivered as promised in 48 hours.
27/11/16 by Christina
The service was excellent and quick. My parcel arrived promptly as advertised. The post office seemed to have trouble with labels and probably because they did not recognise them it was a mission to drop the parcel off.
27/11/16 by Customer
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