We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 235,663 reviews.
Brilliant pick up driver and totally excellent service all round, reasonably priced, will definitely use again. Thank you
24/11/16 by Dougan
love this service will be recommending to all i know keep up the good work parcel monkey
24/11/16 by Customer
Did not arrange collection my parcel through DPD as promised. Took my money and thats it. I will never use again.
24/11/16 by Customer
Very happy with the service.
24/11/16 by Customer
Fantastic online service
24/11/16 by Customer
Good and faster delivery
24/11/16 by Customer
Have used Parcelmonkey several times whenever their price for the given parcel was the lowest. This time I had the parcel picked up within a few hours on the same day and delivered abroad just a few days later. Across several platforms it was the cheapest price for my large parcel. A 3 day service it was even cheaper than other platforms and Parcelmonkeys own 5 day services. Only very slight nag is that you have to wait around 10 mins for your label to get produced. I imagine that being a bigger problem if you have many parcels to send.
24/11/16 by Pablo
fast no hassle delivery. fragile and all in 1 piece. Delighted will use again and was also a fraction quoted for delivery by the seller. Collection for delivery all done online easy and convenient. Well impressed ????
24/11/16 by KENNY (isle of lewis)
Was very pleased will the delivery and the postage process
24/11/16 by Frank M
easy to book online collected & delivered on time
24/11/16 by Customer
Parcel Money is fast, efficient and cheap. Could not ask for a better experience
24/11/16 by Customer
Would recommend Parcelmonkey to anyone looking to save money on shipping costs.
24/11/16 by Customer
Does what it says.
23/11/16 by PH
I was very pleased with this service. Pick up was good. Tracking was good. Delivery was made within the week. Very pleased all round.
23/11/16 by Mrs Prew
My first experience of Parcel Monkey was OK but not without problems.
This time from pick up in Devon to delivery in Zurich was faultless and so much cheaper than anyone else.
23/11/16 by John
Used parcel monkey for the first time to send a parcel to usa. Great price and all round service.
23/11/16 by Neil Giles
Simple to schedule a pickup, and when there was a problem - which turned out to be not their fault - they were good with communication and support.
23/11/16 by JS
Item still hasnt arrived. Booked a 24hr service 5 days later it still hasnt arrived. The tracking information has not been updated since it was collected so useless having the system. Customer service is terrible have no idea where my parcel is. Say they will get an update and contact me but they dont Sham of a company DO NOT USE
23/11/16 by Dionne Zollner
perfect services at good price
23/11/16 by sten
Tracking takes a little while to kick in but once there it works all the way and got to destination fine.
23/11/16 by Customer
Fast and efficient at a great price
23/11/16 by Andrew
Waste of time if you want it there on time through parcel force
23/11/16 by Customer
I always use My Hermes but when I got a 50% less quote from Parcel Monkey used them for the first time and they were brilliant. Will use again
23/11/16 by Nora
Saved myself 60% on postage cost.
23/11/16 by Mark B
Parcel Monkey offers great prices and using it was easy and efficient; I received an immediate confirmation email along with a tracking link. Problem was, I ordered 48 hour express delivery via Parcel Force and the actual collection and delivery process took three and a half days, thats not including Sunday, which made four and a half days processing time. I am concerned that, because Parcel Monkey offers such cheap prices - on this occasion about half what a direct order through Parcel Force would have cost - the carrier puts these referred orders on the back burner: if they are making less profit perhaps they put their direct orders first. Might try Parcel Monkey again using a different carrier.
23/11/16 by KB
Always good quality - low cost couriers.
23/11/16 by BOX Security Limited
Every step was easy and delivery was very fast!
23/11/16 by C Prayag
It was very easy to book my parcel online and drop it off at the post office. It arrived in a week and was a reasonable price. I will definitely use this service again.
23/11/16 by satisfied customer
Cheap and very clear!!only thing at the delivery all the packages were almost opened and ruined!Fortunatly there were just clothes!a part from that very good job!
23/11/16 by Customer
Im impressed. Inexpensive and efficient.
23/11/16 by Ted Smith
I sent a parcel to Valencia in Spain and as promised on the delivery it arrived on time.... I was notified on every occasion where my parcel was. I would highly recommend this company to all my friends and relatives. Keep up the good work Parcel Monkey you are doing an amazing job.
23/11/16 by mrs Jas Bachu
Absolute joke of a company.Them and DX pasting the buck between each other Avoiding all questions. Paid for next day delivery and it has been 4 days. AVOID AT ALL COST
23/11/16 by Scot Turf
I wanted to send a birthday gift to my friend in South Africa. I never received the one-hour warning text form the couriers and therefor missed collection, which made the birthday gift late.. I contacted PM, and all they had to say was sorry..Normally PM is great, but they need to have more control over the service of the couriers.
23/11/16 by Mrs Yolande Dednam
Good Service
23/11/16 by Ricki
Very easy to use the online booking and the returns labels are sent to your email address very quickly for printing.
Easy hand over at the collection point and the delivery is track to its destination. Very efficient ! Will definitely use the service again when required.
22/11/16 by Malc Tapsell (Hayle,Cornwall)
easier than I thought to send an ebay object
22/11/16 by susan hollock
Arrived when they said it would excellent service
22/11/16 by Christine Whelan
I had used PM on and off a few times, but the service has gone down recently. I decided to give them another chance and booked a shipment to the USA last night. Printed off labels and customs invoice and awaited collection. Once again, a no show from Parcel Monkey, despite paying £30+. Waited in all day, called and emailed and was given a reassurance a driver would come - but the driver hasnt come and the parcel is still in the hallway since last night. Do these people care at all?! Obviously not sufficiently to respond when you call and say, "Still not collected". Do they get back to you - NO! Dreadful service.
22/11/16 by Paul Banks
Great price, excellent service and customer focus second to none. I will not be looking anywhere else in future.
22/11/16 by Andy Bedford
Very good service and very fast delivery
Really happy will definitely kerp using parcel monkey
22/11/16 by Aaron mabeza
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