We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 236,112 reviews.
Parcel monkey what can I say Ive booked 2 collections and both have been collected when you said they would. Which makes you a million times better than them cowboys at parcel2go.com. Im not sure where they tie their horses up at night but with how long it takes them to collect parcels, I dont think they know either. Their service is substandard and there customer care is even worse. That said this is a review of your company not theirs so in short you guys rock.
15/12/16 by Craig
Neil is the most courteous driver I know.
15/12/16 by Customer
I selected the three day delivery with parcel force and it took a week and a half.
15/12/16 by Customer
The cheapest and most professional delivery service Ive experienced so far. Thank you
15/12/16 by Mrs Anna Penny
Title says it all.
15/12/16 by Customer Ian
I found the experience of using parcel monkey easy enough although the driver didnt deliver to the stated address and ignored instructions to ring the client to accept the delivery.
We ended up driving over an hour to find the local depo and pick it up, this element was disappointing.
15/12/16 by Zoey Briggs
Picked up on time
15/12/16 by MJShave
I was amazed about your service as you kept me informed by emails and was able to track my parcel. You delivered my parcel is a supper speed timeframe.
15/12/16 by Noor Abdulghani
service was reliable and reasonably priced.
15/12/16 by Bee
Arranged collection didnt happen. I was agitated. Re scheduled with good help from a female Customer Service Operative. Collected on the rescheduled day, with appropriate label. After 4 days, parcel appeared to be still at local point. e mail contact with different Customer Service people unhelpful until I got annoyed. Then they found that the parcel had been delivered the previous day. Luckily some one was at home, as I had not been able to tell them it was on its way. Apparently the tracking number provided was incorrect
15/12/16 by Kentish Lass
Parcel Monkey is useful
15/12/16 by Customer
Selected a Express service and left note with order giving a time to collect which was ignored , took longer to arrive than was advertised on Parcel Monkey which is why I paid extra! First and last time using this service
15/12/16 by Jamil
As usual good prompt service and delivery on time!
15/12/16 by Bruce Birchall
EXCELLENT service THANKS
15/12/16 by mrs leila marzagao
Really easy service to use and shipment went like clockwork. Will use again and definitely recommend
15/12/16 by Andy Z
On the whole, I cant fault the service but on two recent occasions, parcels have not been collected on time. On both occasions, they were to be sent by ParcelForce, so quite where the problem lies, I dont know. The latest one (still sitting here waiting to go) had no ParcelForce number on the label. The replacement label has one, so maybe they are not being booked in correctly. Frustrating when goods are time sensitive.
15/12/16 by Brian from Steam Heritage Publishing
Paid £151 to have a delivery collected, waited a full day at the house for the courier to turn up and they never showed. Spoke to courier and the said they had no record of the booking. Had to use parcel monkeys online chat to get to the bottom of the problem - this is one of the worse customer services I have ever used. Took over an hour to get to the bottom of the problem as their responses on the chat system were sometimes 15 minutes apart. No phone number to speak to someone directly. I would not use parcel monkey again. Delivery 3 or 4 days late. Considering it cost me £151 Id say it was terrible service.
15/12/16 by Customer
We had an initial mix up with a wrong carrier being sent but usung the online chat service our issue was resolved in an hour or so. I would use Parcel Monkey again.
15/12/16 by Sarah
Cheap and fast!
15/12/16 by Customer
Nice and quick. No stories. This is what I call customer service. You go online, you choose the service you want, they give you details and prices there and then. No time wasting. I will definitely use again. I used them to book parcel force normal delivery. The popular one. Price was reasonable.
15/12/16 by Anonymous
Efficient And rreliable service
15/12/16 by RUPA
All round ****. Would not reommend
15/12/16 by Kymby
Useless, unhelpful, lying, they loose your parcels and also keep your money. No wonder theyre called parcel monkeys
14/12/16 by Mike Symonds
I sent a parcel from UK to Italy.my family received in time. The service for collection and delivery is excellent. I raccomand everybody to use it. I am completely satisfied and will use always in the future.thanks a lot
14/12/16 by Customer
I sent a parcel to northern china. Collecyed from home. Delivery man was helpful. Took just a week and cost less than 40 pounds. Really pleased. What more could i want.
14/12/16 by Customer
i ended up using parcel force because of parcel monkey, the service took longer than expected but everything was ok overall
14/12/16 by Customer
After more than a week of delay, Ive never received reliable information on the courier and the reason of the continue missed of the collecting date. I had to cancel my order, with serious problems because of this. I did not receive adequate costumer assistant. I would not recommend to my worst enemy
14/12/16 by Italy
Very easy to create account and send parcel with great choice of couriers to choose from. Excellent service, easy to use.
14/12/16 by Matt
Where is my parcel?
14/12/16 by Lidia czolnowska
Simple process. Cost efficient . Would use again
14/12/16 by Pamela Fraser
Booked in the morning and the parcel reached France 3 days later! Faster and cheaper than post office!
14/12/16 by benj
Dont be fooled by low costs
14/12/16 by Customer
Excellent value for money. The parcel was picked up on time, very clear instructions for packaging. The parcel was picked up on Thursday and delivered on Tuesday. Will definetly use the service again.
14/12/16 by Nina
I sent an IM at 5PM asking if there was any way to find out if my packages would be collected by the last collection time of 6 PM. I received no response. An hour later when the packages had not been collected I sent another IM and an email. I did not receive a response from Parcel Monkey for 1 hour and 30 minutes. And all the response was that they would have to reschedule. I now have to make other arrangements fro collection after waiting all day. I would never use this service again.
14/12/16 by Sarah
Fast and well delivered.
14/12/16 by Joao
First class service, collection uplifted on time.
14/12/16 by Dress You Up
Quick easy webpage. Multi parcel delivery great stuff
14/12/16 by Wendy p
Sent parcel from uk to Finland time was good but unfortunately box was wet and some the contents were a little Damaged
14/12/16 by Customerdave
The courier who handled our parcel through Parcel Monkey (PM) volumised our parcel saying that the weight for the dimensions caused a charge, we were then automatically invoiced and charged from PM. Not good. When booking on through PM, their quote system allows you to state the dimensions and the weight of which all four inputs were correct, in fact, the dimensions were generous by a couple of cms. To put it into perspective we are talking about: 25 x 22 x 16cm @ 2kg. We didnt send an baby elephant in a small box. However upon disputing PM are asking us to provide evidence that the dimensions and weight were correct, however the courier nor them cannot provide evidence of the apparent results / measurements that causes us to be charged extra??? Surely on the basis of being innocent until provide guilty it is PM and the courier who must prove the dimensions and weight were incorrect with evidence to then be able to legally charge us and automatically debt our card for this...! This is a sad occurrence as we use PM regularly and have had very little problems with them before hand. Hence why 2stars and not 1....! My advice is go ahead and use PM however expect a surcharge invoice to be sent to you and for an extra charge to come over unexpectedly. William. Fylde.
14/12/16 by William Booth
Service was easy enough to use except for the need for insurance above certain limits. Tracking however didnt update on the website beyond the initial order placement. I had to ask a few days later upon which a tracking number was indeed produced. Not an issue. Everything went well but an annoyance none the less.
14/12/16 by Mr Adam Rust
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