We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 235,659 reviews.
used this for the second time sending to germany - didnt take long, sent email to receiver to inform them about the delivery, handled well as far as I can tell. happy with the value for money.
12/12/16 by Lydia
Item collected within the hour.excellent.
12/12/16 by david miles
A better explanation of service would be useful. I wasnt aware I had to print my labels and didnt know why there weee 2... the post office wasnt sure either! Maybe one was a despatch note
12/12/16 by Customer
I got a quote to send 2 items, the total being £26. Once I had finished this had climbed to £42 due to insurance (forced to pay for) and VAT which I assumed would have been included in the initial quote. I will not use this service again, its less hassle going straight to the post office.
12/12/16 by Customer
Not user friendly had to wait to print off labels and take parcel to drop off point not near my home. Wont use again.
12/12/16 by Customer
Organised a parcel pick up and did it through Parcel Monkey - everything went through ok no problems and parcel arrived quicker than expected thank you for good service
12/12/16 by Pat C
DPD express is meant to be 3-4 days UK to South Africa. Currently my parcel is has gone from the UK to South Africa and now to Jordan. It is 6 days since collection
12/12/16 by Alan Clegg
Ive used them once before everything went to plan and was great, this is the basic we should be expecting. But... On the 8th of December I booked a next day delivery to be collected on the 9th.. everything looked fine confirmation emails etc all good. Sadly they do not give you a estimated time for collection like better companies do.. so you have to wait in all day. they will not support you until it has gone past 6PM at which point its too late. So as you guessed no one came to collect it.. when i contacted Parcel Monkey I spoke to Jamie (note all advisors are in the Philippines) Jamie basically couldnt care less, and told me to rebook it, i said ti was too late and needed to cancel it.. Jamie refused to accept it was the companies fault for non collection and passed the blame onto the courier. Now it may of been the couriers fault, but liability in my case was with the company I booked with at least accept responsibility. So I requested a refund, But Jamie refused and stated T&Cs that referred to a missed collection where the customer was at fault for not being there, I explained it was the courier who didnt turn up and Jamie then stop replying to my live chat.. 30 minutes later Jamie stated that she would have to pass it to the accounts team to get permission to refund? this never happened, and today its been rebooked, even though i have posted it now with Royal Mail. Thank God I paid with Paypal & my Credit Card.. I will be placing a claim in for my money back.. I will never use this company again, very bad customer service with no empathy or understanding, and all advisors struggle to understand UK Consumer Laws.
12/12/16 by Sean Lowe
Simple & straight forward site to use. I selected my trip and paid within 10 minutes. And my parcel was delivered the same day. I would highly recommend Parcel Monkey to anyone that wants quick and reasonably priced service!
12/12/16 by Richard Rigava
Ive used Parcel Monkey about 4 or 5 times now - mainly to send birthday and Christmas presents to Ireland. Ive not had any problems yet and they provide incredible value for money.
12/12/16 by William Butler
It looks like my parcel to South Africa went missing and now shows up as unable to deliver in Jordan???? Not impressed. Just lost my mother and these were some sentimental items that belonged to her which I sent to my sister in South Africa.
12/12/16 by Frieda Maisey
Excelent pick and delivery service.
12/12/16 by Customer
contacted your no reply on where my parcel is
12/12/16 by symx printing
First time Ive used a courier comparison and parcel monkey was from a recommendation by a friend. Easy to use, great ongoing communication. Would use again.
12/12/16 by Sascha
Easy to set up, collection when they said they would, delivery on time. A good service.
12/12/16 by A Findlay
Great service
12/12/16 by Zoe O'Reilly
Simple, easy.
12/12/16 by Yellow Monster
sent a parcel to Japan full of Xmas presents for my daughter and her husband. from start to finish it was a very quick and efficient service and was the cheapest quote, I would definitely use them again
12/12/16 by Customer Christine S
Used a good few times now and its so easy and quick. Nice to be able to compare.
11/12/16 by Customer
Two UK parcels wrapped and booked on Wednesday evening, collected on Thursday morning, and delivered on Friday afternoon (as promised). Two packages sent to same UK address so I benefited from a good multi-parcel deal. I would certainly use this service again - email updates and online tracking were very useful.
11/12/16 by JH Oxon
Very easy and straightforward and parcel delivered 3rd day after sending in perfect condition
I would use this website again
11/12/16 by Sanfy
Dead easy to use - excellent value for money - collected as requested - delivered in 3 days from Peterborough to Isles of Scilly (St Martins) - will definitely use them again.
11/12/16 by Simon Hall
Parcel was meant to be delivered in 2-4 days but not delivered till now. after a week still waiting
11/12/16 by Manmeet
No complaints. Quick easy and efficient
11/12/16 by Customer
I am absolutely going to use parcel monkey for more shipping, both for personal and business. Shipping between countries took 24 hours, very impressed. The whole process was also very easy.
11/12/16 by Matthew E
More than happy with the service and the price.
Many thanks.
11/12/16 by Anthony Osborne
Arranged a collection and delivery via parcel monky (rm).
Collection and delivery made within timescale with tracking via rm website.
Good service but relatively expensibe for service using national network.
11/12/16 by Pahd
Excellent service and well worth the money!
11/12/16 by Mr Craig Fox
Excellent, problem free
11/12/16 by S. Triker
Parcel monkey is my go to place to send parcels now as their site is quick and easy to use. Competative prices too.
11/12/16 by christopher llewellyn
I paid £19:39 for 2 parcels to be delivered in 24 hrs but only 1 was and the other another day later, when I complained all I got was a load of jargon and told that the person receiving my parcels could make a complaint but he wasnt the one paying.
11/12/16 by annette
Booked 48 hour delivery. Was collected in good time and was delivered within 24 hours! Very impressed with service!
11/12/16 by P. Hosking
I often go direct to parcel force / royal mail or book via other online parcel services to use Parcel Force, but Parcel Monkey are the ONLY ones to prepare the service without issues. I have given up going direct to Parcel Force due to SO many issues with un-calibrated scales and very very very late deliveries on validated addresses when I paid up to £68 for next day guaranteed delivery, which took over 2 weeks.
11/12/16 by Tom Rule
Excellent service. No problems at all.
11/12/16 by Steve
Excellent service arrived at destination sooner than I expected, will certainly use them again. Dont usually write reviews but they deserve the five stars.
11/12/16 by Customer
Did a good job
11/12/16 by Mike --
Excellent and the best price.
11/12/16 by Customer
Reliable and great way of booking couriers.
11/12/16 by Customer
Superb company - easy to use website - fully informative and brilliant quotes etc easy to receive.. Used before and will again. Recommend!!
11/12/16 by Brenda Allaway
The Parcel Monkey end of things was smooth and efficient. good communication throughout
11/12/16 by Customer
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