We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 236,111 reviews.
Great price great service collected and arrived in French Alps within 4days.
17/12/16 by Kevin
I have been using parcel monkey for the past couple of years and I havent been disappointed! Easy to use and pretty fast delivery. Thank you!!
17/12/16 by Thierry
Very good service, nice staff, parcel arrived in 2 days as was supposed to do. Only disappointment was that the tracking system didnt work so I had no idea at what time the parcel would be picked up in the day. But happy customer.
17/12/16 by Customer
Brilliant, straight forward easy way to shift parcels
17/12/16 by Customer
I booked a pick up through monkey parcel, it was soo good, very trustable and punctual thanks
17/12/16 by Customer
Very user friendly and informative web site, would highly recommend
As collection and delivery is 1st class and very cost effective .
17/12/16 by Customer J Hives
Excellent services and always delivered on time ????????
17/12/16 by glennstarkey-2008
All of the options are clear and understandable, the process of creating a collection is straightforward and all the options are presented in an easy to understand manner. I didnt have to do anything except print the label and wait for the collection - cant ask for more!
17/12/16 by Quidco Member
Very good and in time as usual. Nothing demaged
17/12/16 by Customer
I would most definitely use this service again. Cheap and prompt.
17/12/16 by Deepthi
On time and efficient
17/12/16 by Customer
Fuss Free Posting
17/12/16 by CG
It would have been helpful to have a time slot or email warming of imminent arrival. Otherwise no problems
17/12/16 by Ms Wynn
Excellent delivery service I sent parcels to my daughter in austria it arrived in 2days brilliant
17/12/16 by Carol
It arrived within the promised timescale, but because one of my items was damaged, Im honestly not impressed by the quality of the service. Im actually disappointed.
17/12/16 by Gil
Picked up Monday delivered To OZ Thursday. Brilliant
17/12/16 by Jan Widnes.
Easy to use and find the cheapest post. Full information on location of collection points. Arrived promptly. Im a fan.
17/12/16 by Nigel
I wanted to send a parcel from Australia to the UK. Ordering the service from Parcel Monkey was quite handy. However, there were a couple of problems. First, it is hard to stay at home 9am to 7pm waiting for the parcel to be collected. I had to be somewhere 3pm so I called DHL and asked about the collection time. It wasnt what wa expected. Second, the parcel got stuck because form C3 was missing. I didnt know that such a form is needed. I then filled in that but it was difficult to get it through as the emails that you receive are of type no-reply. Now Im just hoping that the parcel got through. Not totally certain yet.
17/12/16 by Customer
This is my second review......the customer service is disgusting! I have been battling for my refund after terrible service where my parcel sat for 5 days without going anywhere....dpd said they had refunded to parcel monkey as that was how id paid but parcel monkey still ( after 10 days and numerous emails) havent given it to me and also not responding to my repeated emails!! I have given evidence from dpd but parcel monkey still not given me my money. Think they are trying to keep it so that is theft!! Wont be using again!!
17/12/16 by Just chapman
Our Response: Dear Customer
Sorry to hear about this negative experience. Parcel Monkey do not handle collections we resell courier services so I would advise to leave this review with the courier you booked with. However we will pass on your comments to the courier and let them know about this issue
Apologies for the inconvenience, I do hope you will try the service again and perhaps choose another courier from our quote engine
Kind regards
James
Didnt think that my parcel would get to Northern Ireland so quickly! They arrived in less than 24hrs!
16/12/16 by Customer
Not very accurate and not keeping you up t9ndate seems there forte...
16/12/16 by Josh heywood
Just terrible -response to Parcel Monkeys reply: WE WERE at home all day tracking online and waiting for your driver. Since you state that you do deliveries until 6. But no one ranged the bell or left a collection card to my address. Instead, the status online updated as collect from post office . You think yourself is the smartest always and customers at fault. Yes I was, but by paying double for your very disappointing service.
16/12/16 by Gurx
Our Response: Hello
Thanks for taking the time to leave a review, the courier handled this correctly and made the delivery in the advised time frame. The recipient was absent when they went to deliver were notified to collect from their local Post Office
Kind regards
James
Price quoted for parcel force was a 1/4 of the price on the parcelforce site and very easy to use
16/12/16 by Customer
Used Parcel Monkey last year and this year sending gift to France for family. Excellent service.
16/12/16 by Mrs Fraser
From start to finish, the no-nonsense approach parcel monkey uses wins out. Ive used them plenty of times to send packages to Australia and it has always give without a single hitch.
16/12/16 by Paul Johnson
Although no time slot given at time of booking, text arrived in the morning to say what time parcel would be collected.
Although I had booked the 3-4 days express service, I didnt really expect it to get to its destination in that time and I didnt need it to. Think it took 9 days in all, but it was going to the south of Sri Lanka.
Easy to track and parcel arrived intact.
16/12/16 by Linda
Finding best price to send parcel to over seas destination was doddle, dropped the parcel to post office and it was delivered very timely manner.
Easy, no hassle thing to deal with Parcel Monkey...happy to use it again.
16/12/16 by A.B
parcel was picked up from house and delivered on time
16/12/16 by LB
Needed to send a very large parcel over 200 miles away. After lots of searches contacted Parcel Monkey, decided to go with them and all went very smoothly. Would recommend them to anyone.
16/12/16 by Customer
Fast and secure delivery. Thank you
16/12/16 by Marcin Sowinski
Pxst offxcx tried to rip me off £39 to post a 4kg parcel to Ireland. Dpd via parcel monkey £15 signed for 2 day delivery. Awesome service thank you
16/12/16 by stevieie
Item was picked up in England and delivered to the US. Was told it would take 3 to 4 days for delivery but in actual fact it took 8 days. The item was collected on time with no problems. I checked the tracking status after waiting for a week,and their records showed that it hadnt left the country. I emailed Parcel Monkey,and was told they would look into it. That was the last I heard from them,but the item arrived the next day. Disappointed that it took longer than expected to arrive,which may not be Parcel Monkeys fault,but they didnt get back in touch with me with some sort of explanation,which is more disappointing.
16/12/16 by Customer
Can,t fault this service and for a fraction of the price in post office.Delivered in 3 days from UK to Belgium.Picked up from my local post office (no waiting in ) and i could track it all the way.Friendly delivery guy the other end.Thank you Parcel Monkey,Well done & Merry Christmas
16/12/16 by Jan Tildesley
Needed to send a small parcel to Eire. Excellent prices, very easy to use and we were kept up to date all along the process. Will use again for these deliveries.
16/12/16 by Linda
I measure the size of the parcel and weigh it. You give me a price, which i pay. You come back with extra charge according to your "volumetric weight" calculation!
16/12/16 by Mike Board
Highly recommend will be using again, great to know my international Christmas parcel arrived safely .Good information given and pick up and delivery was excellent timing. Thank you parcel monkey.
16/12/16 by Sherrie
I recently used this companys service and they have taken extra payment from my bank card without letting me know in advance. It means that they store customers personal bank card numbers and details so that they can take any payment or bill whenever they want. So i decided to alert others about this company. If you have ever used this parcel monkey service please change your bank details ASAP. Thanks.
16/12/16 by Ryan Smith
Our Response: Dear Ryan
The only time payment is taken is when goods are sent that have been under weighed or declared, as the courier will then surcharge to cover the cost of transporting your goods, the same as a Hotel would charge your card if you used their additional resources. We make this clear at the time of booking and this is agreed to before the order is processed. We do not hold account details as we use payment gateways but we have a facility to cover the cost of additional charges racked up by customers who mis-declare their goods.
Please ensure you declare the parcel measurements correctly at the time of booking to avoid such issues
Kind regards
James
Good service, how the address labels were sent could be made clearer, reference the time delay.
16/12/16 by john styles
Fantastic, quick and affordable
16/12/16 by Customer
I use PM every time. Never had a problem so far!
16/12/16 by Jeff Warwick
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