We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 235,661 reviews.
Courier did not arrive to collect. Only way to communicate was with messaging or a chat line. Responses were very robotic and did not address ny problem of no courier. Was told that courier would arrive. This never happened. Then just offered an alternative collection day. Cancelled my order and will never use parcel monkey again.
03/12/16 by Colin Wheaton
Excellent service would use again !!
03/12/16 by Customer
I would use Parcel monkey again brilliant service
03/12/16 by Customer Margaret Minshull
Excellent service and good communication,i will definetely use it and also recommend to others.
03/12/16 by Samantha Okechukwu
Easy to arrange with no hassle
03/12/16 by Mrs Juliet McNulty
Def use them again. It was so easy to take to the shop - and I could monitor the package all the way. Fab.
02/12/16 by SH
I used dpd through parcel monkey and my god awesome service, 100% better than my hermes and dpd actually take care delivering your item and dont smash it like my hermes i will never go back
02/12/16 by Robert Hodgkinson
Quoted online, cheapest available. Parcel arrived in good time, happy with service, recommended!
02/12/16 by Customer
Great simple way of sending parcels in uk and abroad ,simply to book and collected from your door or drop off ,would highly recommend 10/10
02/12/16 by paul
We missed the first collection and re arranged. Then never came back and ended up having to drop it off!
02/12/16 by Ian bull
Everything was perfect except to 72hrs for a 48hour delivery. However thats typical of parcelforce
02/12/16 by Colin Lavelle
worked exactly as promised - will definitely use again
02/12/16 by Customer
Lots of choices out there. Do yourselves a favour and choose someone else. My parcel has been at my drop off point for seven days already. Contact Parcel Monkey and you get through to the Philippines where someone reads from a script. Very annoying. Understand your frustration blah blah, get back to you in two days blah blah.. Modern day require modern attitudes.. Goods need to be transported ASAP.
02/12/16 by A Deighton
Ordered pick up for the Monday morning in Bristol, England, and had the parcel delivered to me in Finistère, France, Thursday morning.
Thanks
02/12/16 by Roland Langridge
Excellent service would recommend this company to anyone.
02/12/16 by Mr s smith shawforth Rochdale
Saved a lot of money, easy to book using the website and delivered on time!
02/12/16 by Customer
I have used parcel Monkey to send my parcel to the Caribbean. They are coming to collect the parcel and proud to say it is very cheap but wait for your parcel to arrive to the destination! the person picking up the parcel had to pay 171£ to collect the parcel. So in total I have paid 271£ to send a parcel to the Caribbean!. When I tried to contact customer service, the woman in the live chat said you have to pay for the taxes and cut the conversation. This postage cost me more than the gift I have bought for my familly. This is ridiculous. And Parcel Monkey do not care about their customers. Once you have paid there is not return. If you have a problem with Parcel Monkey there is no number to call, no customer service, so an advise STAY AWAY FROM THEM!!!!!
02/12/16 by Caro
Price was great but had real problems at the end because it wont recognise my location dispite putting my post code in repeadidly
02/12/16 by Customer
They did what they said they would do. My parcel was collected one day, delivered the next. Just as expected.
02/12/16 by CAROL
Easy to use website, excellent communication and fantastic tracking service. Highly recommended and would use it again.
02/12/16 by Customer Danielle
Used the service for collection of a 25 kg package from mid Wales for delivery to Sussex. Everything went most smoothly. Package arrived on time and driver very helpful in placing the large item where convenient for recipient. Would certainly recommend.
02/12/16 by Carole
Excellent service, professional and prompt, safe delivery. 10000000% better than DPD!!!!!!!!!
02/12/16 by Val
So efficient, easy, and quick, at a very excellent price.
02/12/16 by Jonathan
It was easy cheap.. Im satisfied
02/12/16 by Customer
Very efficient, everything went very smoothly and as promised
02/12/16 by Customer
Arrivé en France la société gls ne me livre pas mon colis faute que ladresse est inconnu. Seulement pour les contacter il faut appeler un numéro surtaxé. 35euro lappel. 2ème essaye toujours le même problème. .et 2ème et 3ème facture téléphonique. Je nai pas encore récupéré mes colis. !!!!
02/12/16 by Customer
got the parcel to its destination quickly,really happy there.would use again.,but you cant contact them easily to ask a question,so may be tempted to go elsewhere
02/12/16 by mark
Parcel Monkey gives you a quick and easy indication of how much it will cost to send your item. We saved 60% on the cost of postage by using Parcel Monkey. Highly recommended.
02/12/16 by Marc Howarth
I have sanded 3 parcel from Uk to Portugal, Out of 3 i have received only 1 and rest of the box is unknown and which is very valuable for me. I cant even track those 2 parcel No one should use ParcelMonkey honestly. Everyone please avoid them. Customer service are not giving me any information where is my parcel.
02/12/16 by sadeque sumon
Great service very easy to use Excellent value for money
02/12/16 by Lizzie
Makes sending a parcel very easy.
01/12/16 by Andy
We used Parcel Monkey/Parcelforce Worlwide to send a parcel from UK to Malta. The tracking system said that it was in Malta, with the local depot and out for delivery (it was a day late at this point already). However, it was the paperwork that was scanned and tracked which is sent in advance and scanned. What is the point in having a tracking system if youre not tracking the parcel. Turns out the parcel was in Germany (en route to Malta) however, it was lost in Germany. It took over 12 hours to get someone to "start an investigation which they said would take 3-5 working days". We live in an age where were talking about putting people on Mars, driverless cars, 3d printers that can nearly produce human body parts but youre telling me that it takes 3-5 working days for someone to walk around a warehouse looking for a big box! I think you need a review of your systems. Feels like 25 years ago when you had to wait 31 days for the latest Sega megadrive game to be arrive! Awful service. Hence to say it still hasnt been delivered.
01/12/16 by Andrew Davis
Very user friendly website, competitive prices. Parcel picked up on time, friendly driver and returned to company in quoted delivery time. Will not hesitate to use again or recommend to friends and family.
01/12/16 by Sue Round
Great service for overseas parcels. Everything on one site and it works nicely. Save you from comparing each individual site.
01/12/16 by Daniel Larsson
very good easy and inexpensive
01/12/16 by lin lim
Nothing more to add. The only negative is this survey insisting on irrelevant info.
01/12/16 by Customer
I dont want even hear about this company... I dont know how even this people are working there. Never, never put on yourself this stress to use theirs service. If something will happend with your parcel you cant even dream that somebody from Parcelmonkey will help you. They are totaly helpless, can only make everything more difficult. My parcels are late for more then week and still nobody know what happened with them... Horribile!
01/12/16 by Customer
Collection fast, delivery slower, but very reliable, and thats what counts.
Thank you.
01/12/16 by Nikki Ellis
The worst customer service I have experienced. You have to deal with different people each time who have no idea of the case. I ended up getting it sorted directly with Parcelforce who were more helpful. Great prices but overall a terrible service.
01/12/16 by Customer
will and have used them before and again
01/12/16 by Customer
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